If you are experiencing issues with the Automatic Recharge (or auto top up) not working, please review the following guidelines:
- Ensure the account has a sufficient available balance.
- Review the average daily spend to confirm the credit threshold is adequate.
- Verify that no transactions are currently pending.
- Confirm that the low credit notification threshold is set high enough to allow for timely top-up before traffic is sent.
Solution:
- Adjust the low credit notification amount if necessary.
- If the issue persists, please contact the Online Support team for assistance.
Important Note: If the account runs out of credit, a low balance notification will not be triggered. Instead, an autoblock notification is sent, and a manual top-up is required to resume service.
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