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Email changes within Vitelity system   As part of our ongoing enhancements project, beginning Wednesday, February 17th through Friday, February 19th, 2021, our team will be make changes to standardize outgoing emails. This is being done so we can provide a more secure and streamlined methods of communication within the Vitelity application. In general, emails from the various processes will be consolidated with “from email id” as “noreply@vitelity.net". Certain white label features, such as generation and distribution of invoices and CDRs will remain unchanged.   Below is the list of email changes that will be implemented with the redirect date:   Email Purpose Previous Outgoing Email Address New Outgoing Email Address Re-Direct date Fax Status Update nores=faxtoyouremail.com@mailgun.vitelity.com noresponse@vitelity.com 2/25/2021 Failed Calls alert=vitelity.com@textmessage.org noreply@vitelity.net 2/25/2021 Contact Information no-response@mailgun.vitelity.com noreply@vitelity.net 2/18/21 IP added no-response@mailgun.vitelity.com noreply@vitelity.net 2/18/21 LNP Completes support@mailgun.vitelity.com noreply@vitelity.ne 2/18/21 Order cancellations www-data@admin.vitelity.net noreply@vitelity.net 2/18/21 Email2Fax Email domain update nores@faxtoyouremail.com noreply@vitelity.net 2/18/21 911 NRF nores@mailgun.vitelity.com noreply@vitelity.net 2/17/21 Transcriptions transcriptions@mailgun.vitelity.com noreply@email-sent.net 2/17/21 CDR requests cdrs@email-sent.net noreply@email-sent.net 2/17/21 SMS Invoice sms@email-sent.net noreply@email-sent.net 2/17/21 Low Balance support@vitelity.com noreply@vitelity.net 2/17/21 911 Call Attempts support@vitelity.com noreply@vitelity.net 2/17/21   ... View more

Feature Codes for Participants and Moderators   Star Codes for Participants   Control functions are also available to participants  (who are not moderators) and are accessible in a DTMF menu, or Star Code menu on your device. You can invoke menu at any time during the conference by pressing * (star or asterisk). Only you hear the menu, while other participants continue talking in the conference.   * – Opens the menu options * 1 – Mute myself or unmute myself * 2 – Participant count * 9 – Log in as moderator (if you have the moderator code)     Star codes for Moderators   Moderators invoke the DTMF menu or Star Code menu on your device. You can invoke menu at any time during the conference by pressing * (star or asterisk). Only you hear the menu, while other participants continue talking in the conference. However, you do not hear the conference while in the process of listening to the menu.   * – Opens the menu options * 1 – Mute or unmute this line * 2 – Participant count * 3 – Turn on or turn off Lecture Mode * 4 – Lock or unlock conference * 5 – Recording submenu * 6 – Invite a new participant by calling the participant * 8 – End conference. ... View more

Watch the quick tutorial video to learn how to assemble the Poly VVX 601:   ... View more

Meet-Me Conferencing Feature Guide   Before the Call   Go to Meet-Me Conferencing > Edit your Conference Bridge > Profile tab > Mute All Attendees on Entry.   During the Call   Go to Meet-Me Conferencing > Edit your Conference Bridge > Profile tab > Launch Moderator Client.   Moderators have three options for controlling callers during the call:    Move the mouse over the participant and click Mute Put the participant on hold Drop a participant, which dismisses them from the call.   Note: In all three scenarios, the affected caller will hear an audio announcement that the moderator has muted, placed on hold, or dismissed the participant:     ... View more

Your new telephony solution is packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new device, right out of the box.     Feature Codes   *44 Call Recording *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation *92 Call Forwarding No Answer Activation *93 Call Forwarding No Answer Deactivation *67 Calling Line ID Delivery Blocking per Call *65 Calling Line ID Delivery per Call *68 Call Park *88 Call Park Retrieve *98 Call Pickup *69 Call Return *70 Cancel Call Waiting *99 Clear Voice Message Waiting Indicator *55 Direct Voicemail Transfer *78 Do Not Disturb Activation *79 Do Not Disturb Deactivation *66 Last Number Redial *62 Voice Portal Access     Usage Guide   The navigation keys allow you to scroll through the options on the display by pressing a display soft key and using the up or down arrow keys to navigate. Pressing the up arrow displays the recently placed calls list. Pressing the down arrow displays the recently accepted calls list. Press the left arrow key to decrease ringtone volume. Press the right arrow key to increase ringtone volume. Turning Handset On/Off: To turn the handset on or off, long press (about three seconds) the End Call key. Turning Silent Mode On/Off: To turn Silent Mode on or off, long press (about two seconds) the * key. Turning Keypad Lock On/Off: To turn the Keypad lock on, long press (about two seconds) the # key. Press the Unlock display soft key followed by the # key to unlock. Calls can still be answered while the keypad is locked. Answer a Call: To answer a call, press the Call key or the Answer soft key. Place a Call: To place a call, dial the number and press the Call key. Mute and Un-Mute a Call: To Mute while on a call, press the Mute key. To Un-Mute, press the Mute key again to un-mute the call. Set Up Voicemail: Place a call to your extension. At the prompt, you will be asked to enter a new pass code (using only 4 to 8 digits), followed by the # sign. When you are asked to verify your pass code, re-enter your pass code, followed by the # sign. Record your first and last name at the prompt, followed by the # sign. Follow prompts to also: Set up Busy greeting, Set up No Answer greeting, Set up Call Forward options. You can also customize your greeting and greeting options in the Customer Administration Portal. Forward a Call: The call forward feature will allow you to forward all the incoming calls to the desired number. Three possible call forward types are available on the DP720: ▪ Forward all: All the incoming calls are immediately forwarded. ▪ Busy Forward: Incoming calls are immediately forwarded if the line is busy. ▪ No Answer Forward: Incoming calls are forwarded if not answered after a period of time. To enable the call forward, please refer to the following steps: 1. Press Menu (left softkey or the selection key) to bring up operation menu. 2. Access to Call settings and then to Call Forward sub-menu. 3. Select the account on which you want to enable/disable the call forward feature and press “Select”. 4. Select the type of call forwarding and enter the number to forward the calls, and then press “Save” (left softkey ) to apply the settings, a prompt message will be displayed to confirm that the new settings have been saved successfully. Retrieve Voicemail Messages: The red voicemail indicator light on the handset blinks notifying you when your handset has a new voicemail message in addition to an onscreen message. To check your voicemail, dial your extension. You may also dial *62. Follow the audio prompts to listen to voicemails. Optionally, you may press the Menu soft key, then choose Voice Mail. Follow the onscreen prompts to play your voicemail messages. Access Call Lists: To access Call History, press either the up navigation key to view and select outgoing calls or the down navigation key to select accepted calls. In either list, use the up and down navigation keys to scroll through entries. For a complete call history list, press the Menu soft key, then choose Call History from the menu options. Use the navigation keys to select which call history list to view. Speakerphone On/Off: To turn on the speakerphone on an active call, press the Speakerphone key. Press it again to turn off the speakerphone. Transfer a Call: After the first call is connected, to conduct a blind transfer, press Menu key and choose Transfer. The active call will be placed on hold. Dial the number or extension.Press the Transfer soft key or the Call key and the call will be transferred. To conduct an announced transfer: Press the Menu soft key and choose New Call. The active call will be placed on hold. Dial the number or extension. Once the receiving party answers, announce the call and choose Transfer from the menu to complete the transfer. 3-Way a Call: After the first call is connected, to initiate a 3-way call, press the Menu soft key and choose Conference. The active call will be placed on hold. Dial the number or extension of who you want to conference in. Once the receiving party answers, the calls will be connected. To transfer to voicemail: On an active call, press the Menu soft key and choose Transfer. The active call will be placed on hold. Dial *55 followed by the extension and press Transfer. The call will disconnect when successful. ... View more

How to Assign Delegates   You can assign delegates to conferences that you created. A conference delegate is like an assistant who can modify and moderate the conference, but cannot delete or delegate the conference.   Go To: Meet-Me Conferencing > Conferences > Edit your Conference Bridge > Delegates tab     To find all available users, click Search.  Alternatively, to find specific users, enter your search criteria and click Search. In the Available Users column, select users to assign as conference delegates and click Add. The selected users are moved to the Conference Delegates column. Click Apply or OK.   ... View more

New Features and Updates for the Atlas Customer Lifecycle Management Portal   On June 29, 2020, Voyant will make product updates to the Atlas customer lifecycle management portal to include new features that enhance user functionality and improve user experience.   Overview of the New Features     New Features   Email Delivery Performance Improvements   Significant improvements have been made to speed up the delivery of emails, including common emails such as Password Resets, Password Syncs, Activation emails, and many others. This release contains the first subset of emails to receive faster delivery times. Subsequent releases will include additional emails until the full list of emails is completed.   Poly Trio Conference Phones   This release adds support for ordering, provisioning, and managing the Poly Trio 8300, 8500, and 8800 conference phones. These will be added to all Partner Setups in the Devices section in Atlas and can be enabled when ready to allow ordering. This also includes the power supplies and the expansion MIC set that works with all three conference phones. The Trio 8300 supports a 12' pickup range and includes WiFi, Bluetooth, and USB support. The Trio 8500 is a full touch-screen phone with a 14' pickup range, Bluetooth, and USB support. The Trio 8800 is a full touch-screen phone with a 20' pickup range, Wifi, Bluetooth, and USB support. The Trio 8500 and 8800 phones can also support integration with Zoom using an external Poly Visual + device, as well as supporting daisy-chaining of up to three Trio 8500 and/or Trio 8800 phones to cover a much larger conference room space. See the Customer Administration section for details on management.   Load Time Improvements on Devices Widget   The Devices Widget in Atlas, Customers Tab will have improved load times for larger customers. When viewing the devices, the list will be loaded 10 devices at a time. The next 10 will be loaded as you page through the list. The list of filter options has also been enhanced to quickly find only what you are looking for. Additionally, any devices that are currently unassigned will now be categorized into the Unassigned Devices tab:     Grandstream Device Provisioning Server Update   An extra parameter has been added to the initial provisioning file delivered by the provisioning server. This extra parameter will force the Grandstream devices to reboot automatically after pulling the initial configuration vs having to manually reboot.   Better Error Reasons When Showing Red Lock Icon   Improvements will be made to the Features and Services and Devices widgets in regards to the error messages shown when an operation is blocked by the red lock icon. This should help provide some additional information about what is causing the icon to appear and why the operation cannot be performed.   DNS Branding Info in Partner Setup   On the Partner Setup page in the Branding tab, a new information icon will provide the IP addresses that your DNS entries should be set to in order for your branded Customer Administration Portal and Residential Customer Portal to correctly render your branding:       ... View more

Unbranded Product and Feature Guides   How to Use These Documents   You should be able to open these documents in Google Docs, OpenOffice, Apple Pages, or MS Word without trouble. They are unlocked, so you can add your own graphics, change colors, and update them to make them branded to you.   Due to the generic file type, there may be some formatting necessary to make them appear as you wish on your own word processor.   HP-Poly Devices   Poly VVX 150 Poly VVX 250 Poly VVX 350 Poly VVX 450 HP-Poly Edge E 100 HP-Poly Edge E 220 HP-Poly Edge E 300/320/350 HP-Poly Edge E 400/450 HP-Poly Edge E 500/550 HP-Poly Edge E Phone Comparison   Yealink Devices   Yealink SIP-T33G Yealink SIP-T43U Yealink SIP-T46U Yealink SIP-T53W Yealink SIP-T54W Yealink SIP-T57W Yealink CP960 Yealink W76P Yealink BYOD Guide - Updated to include the CP925 and CP965 Yealink DECT BYOD Guide  Yealink Phone Comparison   Grandstream   Grandstream GXW Series BYOD Guide   Legacy Polycom VVX Devices   Polycom VVX 100 series Polycom VVX 200 series Polycom VVX 300 series Polycom VVX 400 series Polycom VVX 500 series Polycom VVX 600 series   Services   Seat Packages (basic) Call Center Licenses Call Queue Type   Videos and Presentations   Yealink Device Training Video:     Yealink Device Training Presentation ... View more

How to set up FED on your Vitelity system   Included below are all the necessary steps involved in setting up your vFax DID as well as getting the Fax Enabled Device set up with the vFax DID and vFax account near the bottom of this ticket.    How to Order FEDs: (will includes pricing options on the form) User Portal Buy Now (left side menu) Add-ons Fax Enabled Device Fill out form to order.   vFax DID Setup Outbound faxing:   Log into the user Portal (portal.vitelity.net)   Go to the Products and Services menu (left side of the screen)  3.) Choose vFax (NOT under the sub-menu of My Numbers menu) 4.) Choose Accounts Choose New vFax Account top right of section Create login credentials for vFax user to access the vFax portal       a. Name = for your organizational needs (department, company name, customer name etc.)         b. Put a tick-mark next to the vFax DID you would like to associate with vFax user       c. Add any email address you would like to authorize for outbound faxing only       d. Choose Submit. To login to the vFax portal, please visit www.viewmyfax.com and use the vfax account credentials.   vFax DID Setup Inbound faxing: To authorize an email address to receive faxes: Choose vFax Numbers  on the left side menu Search for the DID you would like to add email address to Under the Select Action menu to the right of the DID, choose Set fax-to-email address Add any email addresses you would like authorized to receive faxes via email (add one email, choose "add email" than add next email address etc.) choose Submit.   Fax Enabled Device Setup:   Log into the user portal (portal.vitelity.net) Go to the My Products and Services menu on the left side of the screen Choose vFax Choose Manage Fax enabled device Choose vFax number from the drop down list for vFax Number Choose the vFax account from the drop down list for vFax Account category 7.) Toggle the Enabled option under the Accept inbound category Choose Update Reset Fax Enabled Device to update the device successfully:      a.) Unplug from power source      b.) Press reset pin      c.) Re-connect power source while still pressing the reset pin      d.) Continue to hold reset pin, wait for lights to flash than count for 20 - 30 seconds      e.) Let go of reset pin, and wait 15 - 20 minutes to come back online and finish provisioning        f.) Test inbound/outbound faxes. Note: If FED is still not registering, please create support ticket under “Fax Enabled Device service issue", and our technicians will work to get the device provisioned successfully. ... View more

How to view invoices in the Customer Administration Portal   Customers have access to view their current invoice or a previous invoice from months' prior within the Customer Administration Portal. To view an invoice, follow these steps: Log into the Customer Administration Portal at vip.anpi.com Referencing the menu along the left side, click Billing to show further options Select Past Bills Under the Action column on the right hand side you can select View Bill to reveal the appropriate invoice according to billing date: ... View more

New Features and Updates for the Atlas Customer Lifecycle Management Portal   On February 22, 2021, we will make product updates to the Atlas customer lifecycle management portal to include new features that enhance LNP communication and service order filters.   New Features   Text Messaging Support for Premium, Professional and older Premium Seats   In preparation for new nCommand Plus and officeXtend updates (coming soon) that will add messaging support, Atlas will now enable numbers associated with newly provisioned Premium or Professional seats (those with clients) for messaging support. Additionally, the Customer Administration Portal will support a new option in Features in the Manage Phone System section to enable Text Messaging on any existing Premium, Professional or the older Premier seats. Once the new mobile clients are released, a new Messaging tab will be available in the client that supports single and group messaging features using SMS/MMS.   Ability for Users to Add a Note on a Port Order   The ability to add a note to an existing port order is being added. This allows an Atlas user to communicate any additional information about a port order to the Inteliquent porting staff. Click the Notes icon on the far right of the port order in the LNP tab, then click Add Note.     Authorization Date Now Added to Port Order Updates   When updating a port order, the current date is now being submitted to re-authorize the order along with the updated changes. This allows the Update feature to be used. When viewing a port order, click the Update link to make any changes, like updating the requested FOC date or fixing any changes that caused a port order to go into jeopardy status:       Limit Port Orders to Within 30 Days   When submitting a new port order, the calendar will now limit the port date selection to 30 days out maximum to ensure orders are not rejected:       Port Order Fix for Attachments   A fix has been made for uploading attachments like LOA or Bill Copy PDF files on port orders.   Service Order Filter For Unassigned Orders   In Service Orders, a new filter option was added for Service Order Owner so that you can search specifically for orders that are currently Unassigned:       Residential API Update   A minor update has been made to the residential APIs regarding passing in the SIP Authentication information if you are using a 3rd party provisioning system for ONT devices like Calix or Adtran.   Fix for Partners That Have One Channel Partner   For partners that have one channel partner, a fix has been applied so that the list of Enterprises or Residential Customers shows immediately when changing to the Customers tab.   Fixed Issue on SIP Trunks for Enterprise User Caller Name   Fixed an issue where the on-net calling name would be replaced by Enterprise User on SIP Trunks. Now calling name should pass through from the customer PBX correctly.   ... View more

New Features and Updates for the Customer Administration Portal   On May 18, 2020, Voyant will make product updates to the Customer Administration Portal to include new features that enhance user functionality and improve user experience.   Overview       Duplicate Extensions Now Available for Users   Originally, your PBX was restricted to only allowing one unique extension across all customer locations. This release introduces a new feature where a PBX can be permitted to have duplicate extension numbers assigned to users in one or more locations. Duplicate extensions cannot be allowed in the same location.   This feature allows for better support managing larger customer’s retail locations within one PBX, where each location group represents an individual store, for example. Each location can be a duplicate of the other with the same seat names and extensions.   To view the current extension status in your PBX, a new information icon is available in the Customer Administration Portal.     If duplicate extensions are not enabled, the message will read as:     When duplicate extensions are allowed, the message will read as:     Once enabled, users can have the same extension in multiple locations:     Many other places in the Customer Administration Portal have also been modified to make it clear which extension is being chosen for many call routing options. For example, when setting up a menu in an Auto Attendant to transfer to an extension, more detailed information is now listed so it’s more obvious which of the multiple extensions is being chosen. These details include the username, location, DID and extension. Additionally, a note is included at the top of each configuration screen as a reminder that the duplicate extensions might be in use:     In any fields where an extension entry box exists, it is highly recommended to use the telephone number to route the call to versus using the extension. Choosing an extension that exists in multiple locations may result in unpredictable call routing:     The additional details are added to many other configuration screens including Virtual and Toll Free number assignments, Announcement Repository for users and many other settings to make choosing the correct user easier to complete.     Advanced Call Center: "On Personal Calls" New Option   A new option for Advanced Call Centers is now available within the Global Call Center settings. Select the gear icon to open the settings:     The “on Personal calls” option will force an agent into an unavailable status while making or receiving a call outside of the call center. An Unavailable Code must be created and the Agent Unavailable Codes setting must be enabled for the option to take affect:     Virtual Numbers Pointed at Users Now Available to Use as Caller ID   When selecting a DID to use as the outbound calling line ID for a user, the list of available numbers to use was restricted to numbers that were pointed at services. The list of available numbers to use has now been opened up to include any DID that has been pointed at a user and will be listed as an Alternate Number:     This allows for cases where a DID may be pointed at a Receptionist user, which was then preventing this number from being assigned as the outgoing caller ID for users. Now the number will be listed in the drop-down selection for both individual users and within Bulk Update for Calling Line ID.   Scheduled Deletion Options while Utilizing FTP/SFTP/S3 Configurations for Call Recording and Hosted Fax   Call Recordings and Hosted Faxes can be configured to be transferred to your own storage via FTP/SFTP or an Amazon S3 account. However, the files still remain available within the Customer Administration Portal and have to be manually deleted to prevent being billed for overages. With this release, the option to set a deletion schedule has been added. This option can be enabled on either the Hosted Fax or on the Call Recording screen. Once enabled, a “Delete Fax On” drop-down becomes available:     These options will allow you to either immediately delete the file once it is successfully transferred, or perform a cleanup once an hour, day, week or month. Only files that were successfully transferred will be deleted. The scheduling options allow you to keep this in the Customer Administration Portal for easy access until they are deleted. If files fail to transfer for three attempts, that will be noted in the Transfer Status column below. If you have files that failed to transfer, the Retry File Transfer button above can be used to retry any failed files:     Failures may occur if the FTP/SFTP site is down, storage space runs low, credentials are changed or for many other reasons. Files will not be deleted until they are successfully transferred.   ... View more

Residential Voice Service - Installation and Phone Usage   This guide will show you how to use many of the features of your new service. Your new residential service uses a device called an Analog Telephone Adapter (ATA). This device allows you to retain your existing analog phone devices and use then with newer, more advanced VoIP (Voice over Internet Protocol) services like this one. Your new residential service acts as a main home phone line replacement service but with many additional features you may not have with your current home phone service.   Your new service also includes Voicemail and Unified Messaging features. These features allow callers to leave you recorded messages that you can either listen to by calling your own home phone number or by having the messages delivered directly to your email account as .wav file attachments. (The Calling Features section will review all the calling features available to you with your new service.)   Residential Phone Set-Up   To use your new home phone service, a small device called an ATA (analog telephone adapter) is supplied with the service. (This will be shipped to you after you order your service.) When you receive your device, make sure all parts are in the box. The ATA will be a Grandstream HT801 model and includes the HT801 base unit, a power adapter, and an Ethernet cable.   Install the Phone   Insert one end of the supplied Ethernet cable into the jack marked INTERNET on the back of the unit. Plug the other end into an available LAN port on your existing home router. Plug the round end of the supplied power adapter into the back of the unit and plug the two-pronged end into an available 120v power outlet in your home.On the front panel, the power indicator light should turn green.If the unit successfully connects to your router, the Internet indicator light should turn green. The Link/Act indicator light will be blinking during this period. The unit may reset at least once during initial set up. Once the service connects, the Phone indicator light will turn green. This process could take several minutes to complete. Plug in your existing analog phone using its existing analog phone cable. Press your phone's call key and you should hear a dial tone. Calling Features Your new home phone service includes a number of calling features at no extra cost. These features include: Caller ID and Caller Name Delivery For phones that support this feature, incoming calls will include the incoming caller ID and caller name if provided by the network. Call Waiting Call waiting allows you to receive a new call while you are still on an existing call. The service will deliver caller ID and caller name during call waiting if your phone supports this feature. To answer the call waiting call, either press the Flash key on your phone if it has one, or press the hookswitch and release it after a half second. This will place the original caller on hold and will connect you with the new caller. Call Hold To temporarily place a caller on hold, either press the Flash key on your phone if it has one, or press the hookswitch and release it after a half second. You will hear a dial tone from your phone, but it's not necessary to dial anything. To pull the call back from hold, either press the Flash key again on your phone if it has one, or press the hookswitch and release it after a half second. 3-Way Calling To place a 3-way call, either answer an incoming call or place an outgoing call. Once answered, put the first call on hold by either pressing the Flash key on your phone if it has one, or pressing the hookswitch and release it after a half second. You will hear a dial tone from your phone. Enter the destination number for the next caller. Wait until the other person answers. Either press the Flash key on your phone if it has one, or press the hookswitch and release it after a half second to join everyone together. To end the 3-Way call, simply hang up. If any of the called users hangs up first, you will remain joined to the other user. Hang up at any point to end the 3-Way call. Call Return To return a call to the last person that called you, simply dial *69. The last person that called you will be called back. Last Number Redial For phones that don't have a redial key, you can redial the last call you placed by dialing *66. Anonymous Call Rejection To reject calls that come across as Anonymous, dial *77. To re-enable receiving Anonymous calls, dial *87. Calling Line ID Delivery Blocking To block sending your caller ID call-by-call, dial *67 followed by the number you are calling. The other party will receive an Anonymous call. Dial *31 to enable this for all calls. Dial #31 to restore sending caller ID. Call Forward Always If you will be traveling and want to forward your phone, dial *72 followed by the number to forward calls to. To disable the call forward, dial *73. Call Forward No Answer To forward only unanswered calls instead of letting them go to your voicemail, dial *92 followed by the number to forward calls to. To disable the call forward, dial *93. Call Forward Not Reachable In the event that you lose your internet service, you can set a number to forward calls to when your home phone is offline. Dial *94 followed by the number to forward calls to in the event you lose internet service. Dial *95 to disable this service. Do Not Disturb Placing your home phone service in Do Not Disturb will cause all calls to go to your voicemail box. To enable the Do Not Disturb service, dial *78. To disable the service, dial *79. Speed Dial If your home phone does not have a built-in directory or speed dial capability, you can create and use speed dials with this service. Speed dials are referenced using a two digit number. To set a speed dial with this service, dial *75 plus a two digit code number plus the number you want for this speed dial. For example, to set up a speed dial to call the White House as your first speed dial with code 00, dial *75002024561111. To use this speed dial, simply dial #00. Up to 100 speed dials can be created using 00-99. Voicemail and Unified Messaging Set-Up Your service comes with a voicemail box as well as Unified Messaging. Unanswered calls will automatically be sent to voicemail. There are two ways to access your voicemail: Calling your own phone number will put you directly into your voicemail box allowing you to listen to, delete and manage saved voicemails. Picking up your phone and dialing *62 will put you into the main voice portal menu. The main voice portal menu gives you access to additional features, where option 1 will also put you into your voicemail box. Initial Setup (*62) The first time you call your voicemail box or dial *62, you will be prompted to set a pass code to access your voicemail and to record your personalized name. Pass codes should be 4-to-8 digits. When calling from you own phone number, it’s not necessary to enter your pass code to access your voicemail. Your recorded name will be played to callers as part of the default greeting callers will hear. You’ll later have the option to record a longer greeting, though you don’t have to. The default greeting users will hear is, ‘“Your recorded name” is not available to take your call. Please leave a message after the tone.’ Once you have completed the setup, you can record greetings and access your voicemails. Voice Portal Main Menu (*62) At the main menu, the following options are available: 1 - To access your voicemail box 3 - Go to the greetings menu 4 - Change call forwarding options 8 - Change your pass code 9 - Exit the voice portal # - Repeat the menu Accessing Your Voicemail Box Option 1 can also be reached by calling your home phone number from your home phone line. This option presents another menu for listening to voicemails, saving and deleting messages as well as managing your voicemail greetings. See the section below, Using Your Voicemail Box. Recording Greetings Option 3 provides a menu to let you record or re-record your name. The name is used when you don't record a custom greeting. With just the name recorded, callers will hear, "John Doe", "is not available to take your call. Please leave a message after the tone". To record new voicemail greetings, see Using Your Voicemail Box. Call Forwarding Options Option 4 provides a menu for managing your call forward always feature. The * code entries are also available (see Calling Features). The options allow you to activate and de-activate your call forward always as well as change and listen to the current call forwarding always destination. The call forwarding always destination number is stored in case that number is always used as the call forward destination. Option 1 to activate and option 2 to deactivate is all that is required. Changing Your Passcode Option 8 provides options to change your pass code. Exiting The Voice Portal Option 9 exits the voice portal management, or you can hang up at any time. Repeating the Menu Use # to repeat the menu options. Using Your Voicemail Box When callers leave you a voicemail, the Phone LED on the ATA device will blink when all phones are on-hook. Also, when you pick up the phone to place a call, you will hear a stutter dial tone indicating you have a new message. When you signed up for service and provided your email address, the Unified Messaging feature was enabled. With this feature, voicemail messages will also be sent to your email address as a wav file attachment, allowing for easy playback on your home computer or mobile phone no matter where you are. Simply download the message, or many email clients supporting playback of the audio file within the email client. To listen to your messages on your home phone, simply pick up the phone and dial your home phone number. The Main Menu for your voicemail box options are: 1 - Listen to messages 2 - Change your mail box busy greeting 3 - Change your mail box no answer greeting 4 - Change your mail box extended away greeting 7 - Delete all messages 8 - To modify message deposit settings * - Return to Voice Portal menu # - To repeat the menu Listen To Your Messages When you call into your voicemail box, the system will announce the number of new and saved messages. To listen to your messages, press 1. When you press 1, the system will begin auto-playing the first new or first saved message. Once you have listened to a message, you can choose the following options: 2 - To repeat the message 4 - To go back to the previous message 5 - To play back the message envelope 6 - To go to the next message 7 - To erase the message 8 - To call back this caller # - To save the message While listening to a message, you can choose the following options to control the playback 2 - To pause and un-pause message playback 3 - To skip ahead in the playback 4 - To restart the message from the beginning 6 - To skip ahead to the end of the message. Change Your Mailbox Busy Greeting To change the message callers hear when your line is busy, press 2. Initially, callers will hear the default message. If your phone supports call waiting, callers will not receive a busy greeting unless you have one caller on hold and are talking to a second caller. 1 - To record a new busy greeting 2 - To listen to your current busy greeting 3 - To revert to the default busy greeting * - To return to the previous menu # - To repeat this menu Change Your Mailbox No Answer Greeting To change the message callers hear when do not answer, press 3. Initially, callers will hear the default message: 1 - To record a new no answer greeting 2 - To listen to your current no answer greeting 3 - To revert to the default no answer greeting * - To return to the previous menu, change your mailbox extended away greeting You can also record a greeting that can be activated when you plan on being away for an extended period of time instead of recording a new no answer greeting. This allows you to keep your no answer greeting as is. The greeting can be recorded and then activated and deactivated at any time. Once activated, it will play instead of your no answer greeting. To choose this option, press 4, then: 1 - To activate your extended away greeting (not played until a greeting is recorded) 2 - To deactivate your extended away greeting (not played unless your extended away greeting is activate) 3 - To record a new extended away greeting 4 - To listen to your current extended away greeting * - To return to the previous menu # - To repeat this menu. Delete All Messages To delete all messages in your mailbox, press 7. Modify Deposit Settings To modify your deposit settings, press 8. You can enable or disable message deposits in your mail box. This option is typically used when you also activate your extended away greeting and don’t want your mail box to fill up while you are gone. When you return, you can re-enable message deposits and deactivate your extended away greeting. White Page Directory Listing 911 Registration Unlimited Local and Long Distance 411 Directory Assistance (Per use fee) Caller ID & Caller Name Delivery Call Waiting Call Hold 3-Way Calling Call Return Last Number Redial Anonymous Call Rejection Calling Line ID Delivery Blocking Do Not Disturb Call Forward Always, No Answer, Not Reachable Speed Dial Voice Mail Unified Messaging. Select package Phone Number Native to Serving Rate Center White Page Directory Listing 911 Registration Unlimited Local and Long Distance 411 Directory Assistance (Per use fee) Caller ID & Caller Name Delivery Call Waiting Call Hold 3-Way Calling Call Return Last Number Redial Anonymous Call Rejection Calling Line ID Delivery Blocking Do Not Disturb Call Forward Always, No Answer, Not Reachable Speed Dial Voice Mail Unified Messaging Sequential Ring Simultaneous Ring homeXtend Plus Mobile Client Selective Call Acceptance Selective Call Rejection Distinctive Ring.   homeXtend Plus Mobile App homeXtend Select includes a mobile app option for both iOS and Android to allow customers to take their home phone on the go. The mobile phone app offers a number of features to complement their home phone service including: Placing calls that appear to come from their residential line Answering calls that arrive at their residential line Accessing call history Configuring features including Call Forwarding, Do-Not-Disturb and other features. Our Solution Voyant has an award winning software platform - Atlas - that allows you to sell and manage all your residential customers out-of-the box. Want to get selling right away? Atlas helps deploy your residential solution with ease with order, customer and provisioning management. The intuitive online interface provides you visibility into your customer’s accounts and activity in real-time. Alternatively, Voyant offers a comprehensive open API interface for homeXtend to partners wanting a tighter integration to your own existing internal systems for ordering, provisioning and customer management. The APIs provide access to full life-cycle management of your homeXtend customers. For partners with software developers, the APIs allow you to continue to leverage your own internal systems with the homeXtend residential services. ... View more

Phone Features Guide for VVX350   The Poly VVX 350 is packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Poly VVX 350 phone — right out of the box.   Soft Keys   The soft keys located underneath the phone screen perform the functions that appear directly above them on the display. Their functions are context sensitive, which means the function of the soft keys changes depending upon your current activity. For example, if you are conferencing, the soft keys display functions related to the conference function.   Line Keys   With the VVX 350, you have the ability to access up to six physical lines and up to 18 additional virtual keys. The line keys, located to the left of the phone screen, indicate the status of your lines and associated activity. The icon informs you when a line is idle, ringing, in use, on hold or disconnected altogether. Use the left and right navigation buttons to change virtual pages of line keys.    Navigation Keys   The Navigation keys allow you to scroll through the options and lists on the display keys by pressing left, right, up or down. To select an item, press the Select button (the button in the center of the navigation keys).   Answer a Call   To answer a call, simply pick up the handset or press the Answer soft key, Speakerphone key or Headset key.   Place a Call   To place a call, simply pick up the handset or press the New Call soft key, Speakerphone key or Headset key. Then dial the number.   Other Features   Set up Voicemail Either press the Messages key or Initiate a call. If calling, dial *62 or your extension. At the prompt, enter in a unique passcode, then press #. Re-enter your passcode, then press #. Follow instructions to record your name.Follow prompts to:* Access voice mailbox* Access greetings menu* Change passcode* Exit voice portal. Retrieve Voicemail Messages   A blinking red “message waiting” indicator light notifies you when you have a new voicemail message. To check your voicemail, press the Messages key or initiate a call and dial *62 or your extension. Enter your voicemail passcode if prompted, then press #. (If you forgot your passcode, please contact your system administrator.) Follow the audio prompts. Hold and Resume a Call To hold, press the Hold soft key. To resume, press the Resume soft key. Access Call Lists Call History can be accessed using the Navigation keys. To see Recent calls including placed, received or missed calls (denoted by icon), press the down arrow key or press the Dir soft key and choose Recent Calls  To dial a number, scroll to the desired number, then press the Dial soft key or the Select button. Do Not Disturb To enable Do Not Disturb, press the DND soft key. To disable, press the DND soft key again. Make a Three-way Call After the first call is connected: Press the More soft key, then the Confrnc soft key. The active call will be placed on hold.  Dial the new party.  When the call connects, press the Confrnc soft key again to join the calls. Transfer a Call After the first call is connected: Press the Transfer hard key or soft key. (The active call will be placed on hold.)  To transfer the call unannounced, press the Blind soft key. Dial the number and hit send. The call will transfer automatically. To speak to the transfer-to party first, Dial the number or extension and press Send. When the party answers, provide details about the transfer. Then press Transfer again to complete.  To transfer the call directly to another user’s voicemail, during the transfer process, Dial *55 instead of the extension, then the extension, followed by #. A confirmation will announce the transfer is complete. Call Forwarding Press the Forward soft key or the Home key. If using Home, press the down arrow on the Navigation keys until the Forward Menu option is selected. Press the Select navigation button. Use the up and down arrows on the Navigation keys to select your option.* Call Forwarding Always* Call Forwarding No Answer* Call Forwarding Busy Enter destination number and press Enable soft key. To disable, follow the same steps and press Disable soft key. ... View more

What to cover in a demo to potential UCaaS customers   It takes just a few minutes to provide an effective demonstration of the Customer Administration Portal to a prospective customer.   The following points of advice will help you give an effective and impactful demo: Time: Try to keep the demo under 10 minutes. The point is not to show everything the portal can offer, but highlight the things that are most impactful to the client. PBX: Use a demo PBX that you have built. It can have can have additional features on it than the ones you want to highlight for the demo. Scope: Keep it to a few topics. The most effective demos include Location, Administration, Reporting and Enterprise Services. Watch the video to see a sample demo of the Customer Administration Portal:     ... View more