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Recharge Unsuccessful

guige666
New Contributor

‎10-21-2025 08:05 PM

Hello, I’ve tried to recharge several times, but it always fails. Even when the payment goes through, the amount is refunded back to me. Could you please check what the problem is and let me know how to fix it? Thank you.

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1 REPLY 1

Shahzad_Ismail
Community Manager
Community Manager

‎10-22-2025 01:24 AM - edited ‎10-22-2025 01:24 AM

Hi Wei,

 

If you are useing automatic recharge then please refer to the following support article: https://community.sinch.com/t5/Billing-Pricing/Why-is-Automatic-Recharge-not-working/ta-p/18591 .

 

If you are having issue trying to add credit to your account - please contact the Online Support team for assistance.

Thanks and kind regards,

Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch
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