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There are several reasons Automatic Recharge (auto-recharge) may fail to activate:

 

  1. Negative balance: If the account enters a negative balance, only an autoblock notification is sent. The customer must top up manually in this case – refer to Adding credit to your account article.
  2. Pending transaction: If a pending transaction exists, it must be completed or updated before auto-recharge can be triggered.
  3. Failed or rejected payment: If an auto top-up attempt fails or is rejected, the auto top-up function is deactivated.
  4. Manual payment review: If the account requires a manual review before applying a payment, auto-recharge will not proceed.

 

Solution:

  • Ensure the low balance warning amount is appropriately configured.
  • Consider adding multiple low balance thresholds to improve usage monitoring and proactive account balance management.
  • Verify that the auto-recharge amount is sufficient to cover expected usage.
  • If a pending transaction or failed payment is preventing auto-recharge, contact the Online Support team. Once the issue is resolved, reactivate the auto-recharge prompt as required.

 

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Last update:
‎07-09-2025 07:24 AM
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