Hi Guys, I see the newest release of Sinch Contact Pro includes outbound campaigns management in the Communication Panel (CP) user interface. My question is: if we use the Communication Panel integrated (embedded) inside SAP Service Cloud (C4C), is a called party A-number transferred to the SAP C4C Live Activity view when an outbound campaign call is initiated?
Yes, the Sinch Contact Pro Communication Panel now reports A-number and B-number to SAP C4C in this use case. However, when displayed in the C4C user interface, those two numbers are swapped. We are currently looking into why this is happening.