Sinch Community

Hi Piotr, the free tool SIPp under Linux is usually sufficient for most diagnostic/stress test needs. Of course, tools like you have suggested, are on different level and more capable in terms of media, detection, and reports. So if you need to start with something, I would suggest SIPp first.   BR, Dawood ... View more

Hi Piotr, Your wish to have prompt for outbound calls is now added to feature request. In this case we likely start with inbound scenarios, but I see that outbound is also needed.  Timeline wise I'm not seeing this as the 1st priority for coming releases as we have other more urgent needs waiting, but priorities are subject to change and I will try to find development slot.  BR, Jukka ... View more

Hi Aldets,  yes, the documentation is made for cloud, but in this case applies to onpremise as well.  The changes I referred to are indeed planned for cloud 23q3 & 23q4, which would mean that they are available for onprem in next feature pack release. Plan with feature packs is to release once per year and timing is around Q2.  Flows is actually a deprecated product from Sinch and will be moved under open source license.  It enables IVR type of approach for social channels. We will remove mention to Flows in 23q3 update round.  Currently we have published the best practice only for cloud, but we will see if we do the same for onpremise.  BR, Jukka ... View more

It's SIP only. Development don't have any experience of Cisco webrtc features.  ... View more

Hi,  Currently we are aiming for February 13th.  Br, Jukka ... View more

Yes, Agent Guidance (previously Supervisor) functionality for Communication Panel were introduced on FP18 and it is not available in older releases. What comes to CDT supervising, there is no changes.  Release note for Agent Guidance can be found here: Agent Guidance (sinch.com) There you can find list of supported features.    BR, Jukka ... View more

Hi,   From the product perspective, the 22Q2 release will provide the ability to increase the aggressiveness of our queue dialer in predictive mode. Later we aim to have a dynamic scaling feature should the predictive increased not match with calls made vs serving agents.   Please contact me directly on this subject.   Regards Paul ... View more

Hi Piotr, In Sinch Contact Pro there is a possibility to set dialing mode to Predictive. But since our customers required the dialer to work a little different way so that it would be more efficient to handle call lists where there were a lot of not working numbers we did our own version of Predictive Dialer. It will deliver more efficiency even with just one agent serving the queue (campaign). We also have the possibility to tweak the dialer settings. Our Predictive Dialer can be uploaded to Sinch Contact Pro tenant via SC customizers and it replaces the standard version of Predictive Dialer in the system. If any of you have similar issues with calling efficiency where there is too few agents or too bad contact list then let us know. We might be able to help in that matter.   Best regards, Roman Prominion ... View more

Hi Piotr,   My understanding is that this issue has been fixed one of our recent releases. Can you kindly check that the issue is resolved on your side now? Thanks!   John ... View more

Thanks Jukka, Alder for replying and answers. Now it is clear what to refer to To sum up: One MRS dedicated only to call recording can handle 400 simultaneous recordings. But if resources on the machine are strong this limit may be higher. Isn't it that after reaching 400 the system will stop recording?   BR, Sebastian ... View more

Hi Piotr, Unfortunately, CP support for handling queue calls in hunt group mode remains in our backlog with no current implementation timeline...   As always we try to prioritise based on community/partner/customer feedback. Please reach out directly to us if you (or others) have such a dire need.   BR Paul   ... View more

Hi Piotr,  if you feel that a product is missing from the list, then drop us a ticket and we see if we get the device on our hands. Also if you happen to have it and you found it working then let us know as well.  //Jukka ... View more

Thank  @Jukka. I also have the same question ... View more