Hi Aldets, yes, the documentation is made for cloud, but in this case applies to onpremise as well. The changes I referred to are indeed planned for cloud 23q3 & 23q4, which would mean that they are available for onprem in next feature pack release. Plan with feature packs is to release once per year and timing is around Q2. Flows is actually a deprecated product from Sinch and will be moved under open source license. It enables IVR type of approach for social channels. We will remove mention to Flows in 23q3 update round. Currently we have published the best practice only for cloud, but we will see if we do the same for onpremise. BR, Jukka
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