Piotr_Comtrust
Contributor
since
02-13-2020
10-16-2024
User Statistics
- 25 Posts
- 0 Solutions
- 8 Kudos given
- 9 Kudos received
- Sinch Community
- About Piotr_Comtrust
10-15-2024
01:45 AM
Hi Guys, has anyone experience and can recommend a bulk calls generator tool for load/stress test purposes (something like this https://www.gl.com/bulk-call-generators.html)? BR, Piotr
... View more
10-03-2024
02:41 AM
Hi Guys, is the email channel integration between Contact Pro and SAP Service Cloud ver. 2 available similar way like it was with C4C? If not, is it on roadmap? BR, Piotr
... View more
04-23-2024
01:20 AM
Hi Guys, could you tell me please if it's Contact Pro's roadmap somewhere available to see planned new features for a few of next releases (both cloud and on-prem)? BR, Piotr
... View more
02-08-2024
03:09 AM
Hi Jukka, about the "agent greeting" feature - will it be possible to use the feature also for outbound calls for playing, for example, an upfront message that the call is recorded? And when is the "agent greeting" feature planned to be released?
... View more
10-17-2023
02:18 AM
Hi Guys,
is there any substitute/workaround to PLAY_FILE ClientCom command but in Communication Panel? I mean this function:
//start playing MCTABuff.Command "_CMD=PLAY_FILE;Filename=C:\\testing.wav;" //stop playing MCTABuff.Command "_CMD=PLAY_FILE;Filename=;"
Or maybe is it on a roadmap to implement such a function in Communication Panel as an Action type message?
BR, Piotr
... View more
Labels:
- Labels:
-
Customer Question
08-21-2023
02:23 AM
Hi Alder, I'm talking about the second option - a new chat/email contact arrives and when queuing it is allocated to preferred agent first (similar way like phone calls). BR, Piotr
... View more
08-18-2023
02:31 AM
Hi Guys, is there any way to set preferred agent for incoming emails and chats (via customizer/CAD or other way)? I'm talking about on-prem FP19.
BR, Piotr
... View more
Labels:
- Labels:
-
Customer Question
04-20-2023
01:23 AM
BTW - in the newest FP19 compatibility list still we have some Cisco VoIP gateways but I wonder if this also applies to WebRTC or just to SIP only
... View more
04-17-2023
04:01 AM
Hi Guys,
does anybody have any experience in usage of Cisco VoIP gateways (like 2900, 3900 series) with webrtc protocol? From which release of Cisco IOS is webrtc supported (if it is at all)? Does it work with Contact Pro Communication Panel? And what about Cisco CUCM?
BR, Piotr
... View more
Labels:
- Labels:
-
Customer Question
10-18-2021
02:26 AM
Hi,
how many (max value) simultaneous calls can be recorded using one MRS component? There is discrepancy in the documentation (on-prem) - in one place we have 400 and in another place 800 simultaneous calls.
BR, Piotr
... View more
- Tags:
- Contact Center
Labels:
09-16-2021
01:53 AM
Hi Paul, do you know when hunt group mode for calls will be be implemented in CP like it is in CDT now? BR, Piotr
... View more
- Tags:
- Contact Center
09-14-2021
02:38 AM
Hi, it seems hunt group mode in Communication Panel does not work as it should for call queues (in CDT it is ok). As I correctly understood documentation it should be possible to select (on a picklist) an any call waiting in a queue and answer it. Am I right or rather hunt group mode in case of call queues works different way in CP?
BR, Piotr
... View more
- Tags:
- Contact Center
Labels:
07-23-2021
04:11 AM
Hi Guys, can I find somewhere a list of compatible USB headsets (or preferred producers) for Sinch Contact Pro Communication Panel?
BR, Piotr
... View more
- Tags:
- Contact Center
Labels:
06-07-2021
01:02 AM
Hi Jukka, we would like to create an incident to SAP Support related to this issue. Could you describe shortly how Sinch CC uploads emails to C4C, please? OData? Method name? You can send me this info on priv. BR, Piotr
... View more
- Tags:
- Contact Center
05-28-2021
01:18 AM
Hi Guys, I'm not really sure if it is a bug to fix or "by design functionality" - to improve, but in case of SAP C4C integration outgoing emails are not identified with correct accounts in C4C. Most probably Sinch Contact Center uses the sender's email address when uploading email data to C4C. But in case of outgoing emails recipient address should be used rather. Or maybe it is corrected already in the newest release?
BR, Piotr
... View more
- Tags:
- Contact Center
Labels:
- Labels:
-
Cloud
-
Customer Question
-
E-mail
-
On-Premise
User Activity
10-15-2024
Hi Guys, has anyone experience and can recommend a bulk calls generator
tool for load/stress test purposes (something like this
https://www.gl.com/bulk-call-generators.html)? BR, Piotr
Hi Guys, is the email channel integration between Contact Pro and SAP
Service Cloud ver. 2 available similar way like it was with C4C? If not,
is it on roadmap? BR, Piotr
04-23-2024
Hi Guys, could you tell me please if it's Contact Pro's roadmap
somewhere available to see planned new features for a few of next
releases (both cloud and on-prem)? BR, Piotr
10-17-2023
Hi Guys, is there any substitute/workaround to PLAY_FILE ClientCom
command but in Communication Panel? I mean this function: //start
playingMCTABuff.Command "_CMD=PLAY_FILE;Filename=C:\\testing.wav;"//stop
playingMCTABuff.Command "_CMD=PLAY_FILE;File...
08-18-2023
Hi Guys, is there any way to set preferred agent for incoming emails and
chats (via customizer/CAD or other way)? I'm talking about on-prem FP19.
BR, Piotr
Kudos from
| User | Count |
|---|---|
| 4 | |
| 1 | |
| 1 | |
| 1 | |
| 1 |
