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Sinch's Toll-Free Verification Form ensures messages from your toll-free number (TFN) have been verified by the carriers for deliverability. TFNs that are not verified are subject to blocking towards US and Canadian carriers.   You can find a link to the Toll-Free Verification Form in the Sinch Build Dashboard on your toll-free number details page in "Your virtual numbers" and click on the number.     Before you start: Have the toll-free number ready. It must already be on your Sinch account. If not, buy or host a toll-free number first. If you're porting voice and messaging, fill out this this Letter of Authorization (LOA) and Log into the Sinch Support Portal → Submit a request, and select the following: Region: US/Canada Product information: Numbers & Connectivity Numbers: Toll-Free – Voice + Messaging Case Type: Number Porting Issue/Request – VOICE AND MESSAGING NOTE: Be sure to tell us your Account ID, Project ID and SMS Service API you intend to use when the number ports. *Gather the end-business details: legal name, website, registered address, EIN (or the local registration number outside the US), and a main contact. Prepare the opt-in evidence: a public URL to an image showing how customers opt in, plus a written description of the process. Have the business's privacy policy and terms and conditions URLs ready. *ISVs and resellers: Enter the end-business's information, not your own. The business is the company actually sending the messages and has their name branded in the message content.   Step 1: Open the Toll-Free Verifications page   Log in to the Sinch Build Dashboard and select your project. Navigate to the Messaging section. Select the TFN Verifications  option from the SMS menu. The Toll-Free Verifications page is displayed: Click + Create New to launch the TFN Verification Form. Step 2: Enter Toll-Free Number   The TFN Verification Form is displayed:  Enter your toll-free number in "Toll-Free number" field. Click Next Step. Step 3: Business Details   The Business Details page is displayed:   Enter the following details: Business name: The company responsible for the content of the messages. Business DBA (optional): Only if the public brand name differs from the legal name. It must match what appears on your website and in your production messages. Business website: Full website URL. If there is no website, provide another online presence such as a business listing or social media page. Registered address: Apartment/Unit (optional) and Street Number Street and City State and Zip/Post Code Country: pick from the dropdown (you can scroll or search) Business registration number: US businesses enter their EIN, and it should match the business name. Businesses outside the US enter their official local registration number. Registration number format: Choose the type that matches your number, such as Employer Identification Number (EIN) for U.S. businesses. Business entity type: Choose the legal structure that best describes the business (ex: image uses Public Profit). Country where the business is registered: the country that issued the registration number. Main business contact: first name, last name, email, and phone. Click Next Step.   Step 4: Use case information The Use case information page is displayed: Enter the following details: Monthly message volume: Select the approximate number of messages you'll send per month through this number. Use case: Open the dropdown (you can search) and pick the primary use case, such as 2FA, Appointments, Billing, General Marketing, or Mixed...etc. Use case description: Replace the template text with specific detail about the service your messages provide. Sample message: Enter a realistic message that customers receive. A good sample includes the business name, message frequency, "Msg & Data rates may apply," and HELP and STOP instructions. Privacy policy URL: link to the privacy policy page on the business's website. Terms and conditions URL: link to the terms of service page. Click Next Step.       Step 5: Opt-in information The Opt-in information page is displayed: Read the opt-in requirements at the top of the page. Carriers require evidence that people consented to receive your messages. Consent language buried in Terms & Conditions or a Privacy Policy is not considered a compliant opt-in. Take the following steps: Scroll down and check Yes to confirm you've read and understood the requirements. How do customers opt in? Select every method that applies, such as Website…etc. Opt-in image URL: Paste the URL of an image that shows the opt-in flow, for example the sign-up page with the consent checkbox. Use Add image URL to add more images. Opt-in process description: Explain how customers opt in. Must be specific – not “through the website”, or “over the phone”. Click Next Step.   Step 6: Review & Submit The Review & submit page is displayed: Review every section: Toll-Free number, Business Details, Use case, and Opt-in. If you need to make any changes click the Edit button next to any section .   Once you are satisfied all the information is correct, click Create TFN Validation.   Step 7: Check the status   After submitting, you will return to the Toll-Free Verifications list with your submission marked as Waiting. Click the submission ID to review your submitted details.   Your submission will have one the following  statuses: Waiting: Sinch will review your application. In Progress: Sinch will move forward your compliant submissions for carrier review/approval. Verified: Once approved by the carrier, the status changes to Verified, and your TFN is active for messaging. Rejected: If the submission is non-compliant, the status changes to Rejected. The submitter will receive an email notification detailing the rejection reasons. ... View more

Watch the video for a step-by-step guide to learn how to build a Sinch Voice Bot:     Voice bots are a great way of engaging with, informing, and delighting your customers. ... View more

  To search form messages using the Sinch Build Dashboard, log in to the Build Dashboard and follow the steps below:   Select the SMS option from the left menu. Click Message Search. The Message search page is displayed: Enter the information requested in the fields based on your search requirements. Note: Make sure you select the right project from the Projects field or keep this blank if you want information about all of your projects. Click Search.    The Search report will be loaded and displayed:    Once the Report has been loaded, click SELECT COLUMNS to select the information that you want to see in the columns.   Click on the View message link on each row of the report to get more information about the corresponding message in that row:   ... View more

Yes you can add another user to your account with another phone number which will be used for verification. The User Management section of the Sinch Build Dashboard will allow you to add new users and manage your existing users. ... View more

To change the number you are using for 2FA (for example, if you get a new phone number or have lost your phone) – follow the process outlined in the article: How do I configure 2FA in the Sinch Build Dashboard? Note: You cannot directly change your phone number associated with 2FA. The only way to do this is to deactivate 2FA and then to reactivate it using a new number. Follow the steps in the linked article above. ... View more

Registering an alphanumeric sender ID from the Sinch Build Dashboard is quick and easy.   Log in to the Sinch Build Dashboard and select SMS from the left menu and then select the Alphanumerics option. The Alphanumerics sender IDs page is displayed:   To registering a new alphanumeric sender ID follow the simple steps outlined below: Click Request new alphanumeric. The New sender ID request form is displayed: Select your destination market from 40+ available markets in the Market drop down. Based upon the market that you select a fee may be charged for Sender ID registration and you may be asked some additional questions: To learn more about the requirements for your selected market, click the arrow icon to expand that section.   Click Next Step. The Details of your request step is displayed:  Select the details of an existing business profile or create a new one. Enter your company details including your company name and website address. Enter your sender ID details, including alphanumeric Send ID and the purpose of your traffic. Confirm that your business has a valid use case for the Sender ID. Note: Depending on the market you selected, the details required to complete the request will differ and so the screen may look different than the one shown here. Different markets have different requirements due to local regulations. Click Add alphanumeric. Click Next Step. An Attachment step may be included depending on which destination market you have selected. This can be used to attach NOC letters and other documents when required (templates available). Add searchable tags to help with filtering requests: Click Next Step. You will be notified by email of updates to your request to the email addresses in your profile. You can also specify any additional emails to track changes and receive status alerts and notifications: To submit your alphanumeric sender ID registration request, click Submit Request or if you want to save your current process and comeback to it later click Save as draft. A confirmation message is displayed informing you that your alphanumeric Sender ID request has been submitted and is under review. You will receive an email when the status changes. More information on the completion date will be provided within 2 working days. The details of your Alphanumeric Sender ID are displayed:     You have options to edit or delete your Alphanumeric Sender ID request.   The details of your request can also be seen on the Alphanumerics page:   To view, edit or delete your request, click on the corresponding Sender ID. Learn more: Self-service alphanumeric sender ID registration process Alpha Numeric Sender ID Registration – Supported Countries. ... View more

Alphanumeric sender IDs are:   A combination of 11 letters (A-Z) and numbers (0-9) Usually display a brand as the sender Used mostly for 1-way traffic (when no response is required or expected).   Benefits of alphanumeric sender IDs   Build stronger customer relationships with improved communication Encourage trust and loyalty with increased brand recognition Boost in open rates thanks to enhanced message deliverability Increased engagement thanks to personalized and relevant content Cost-effective, quick, easy, and familiar way to reach customers.   Common alphanumeric sender ID use cases   2FA – branded messages look authentic and add a sense of security for end-users Delivery updates – customers appreciate tracking information from a brand they know Promotions – boost brand awareness and help create awareness of special offers Notifications – increase trust, encourage end-users to open messages quicker, and boost CR rates.   Read the Self-service alphanumeric sender ID registration process article to lean more.   Take a look at the Sinch SMS Product page to learn more about our SMS products, or click here to sign up to our self-service portal and get started today. ... View more

Watch the video for a step-by-step guide to Sinch's new self-service alphanumeric ID sender registration process - 5 simple steps is all it takes to get started:     The new self-service Alphanumeric sender ID registration process allows customers to quickly register sender IDs providing them with more flexibility and support than ever before. Customers are now able to easily request an Alphanumeric sender ID in only 5 simple steps and actively track all registrations.    Alphanumeric sender ID self-service registration features: Updated list of available markets Contact of an available Account Manager for additional support at any stage Detailed event log with status updates, documents, and market details Active registration tracking Easily make changes where needed, when needed Easily filter through several requests including tags Get timely notification whenever there is an update in the request   What does it mean for the customer?  Brands can now easily and quickly request sender IDs, getting them to send branded messages to their customers much faster. Alphanumeric sender IDs help with improved deliverability, higher open rates, and help boost customer engagement and brand recognition.    Learn more: Sinch SMS Alphanumeric Sender ID Self-service Registration Guide (230403) How to register your alphanumeric sender ID? Alpha Numeric Sender ID Registration – Supported Countries ... View more

The  Sinch Email365 to Mailgun Migration guide is intended to provide a high level overview and basic understanding of the main differences between Email 365 and Mailgun in order to estimate the work required to switch from one platform to the other. Being the leading developer-oriented platform, Mailgun has highly detailed online documentation with in-depth examples and explanation of each API endpoint and setting, available at http://documentation.mailgun.com with code samples in the most popular programming languages. It is worth mentioning that both platforms allow for sending an email with text or HTML parts, adding attachments and getting information back from the API about what happened to the message. Both platforms use RESTful APIs with JSON responses and the ability to use SMTP relay in addition to sending MIME messages in a similar fashion. However, Mailgun is a much more robust platform, with significantly more ways to configure sending, schedule messages, retrieve stats, receive messages, store templates, verify addresses and much more.   Learn more about Mailgun. ... View more