Sinch Community

HI John,  Like Dawood said customers under SAP licenses should use SAP Market Place to download all content (feature packs, hotfixes and etc) for Sinch Contact Pro. SAP colleagues are maintaining list of available hotfixes here: SAP Wiki for Contact Pro    BR, Jukka ... View more

Happy to help. I also think that it should be fine, but never know without testing. So, let me know the results. I cannot promise full support, but of course we try to help as much as we can and avoid answering that "combination is not supported". And typically with databases it's about either about installation problems or performance. If it's installation, then it already indicates that this won't work and with performance there is typically easy ways to improve.  BR, Jukka ... View more

Hi Thomas,  Sinch has no experience of Azure, we are running our cloud in AWS and no experience of managed SQL instances yet. We are planning to investigate AWS managed SQL instance, but likely that won't help here.    If I remember right one partner did a Azure setup several years ago, but no idea what is the status nowadays.  BR, Jukka ... View more

Happy to help and thank you for valuable help! Also an update this topic: based on the feedback from our partners we did speed up things and we will announce support for SQL 2019 with FP18 shortly. Likely this will happen before end of the week or latest early next week. Keep an eye on announcements part of Contact Pro community.  BR, Jukka Ps. doesn't mean that things wont work with older releases, but because of maintenance responsibility we needed to draw the line here.  ... View more

Hi Guys,    We are aiming to bring SQL2019 support with FP19. Already with FP18 few partners have tested SQL2019 and reported that all good, expect reporting does not install without small modifications into install script. Those are available in community already.    What comes to FP19 timeline, the plan at the moment is to do it based on cloud 22q3 release and would mean that release is after summer.  Br, Jukka ... View more

Hi Thomas,  Good that you asked and here is the answer shortly from onprem point of view:  FP18 dependency for log4j has been replaced in the hotfix with our own logging solution and we are no more using log4j in Contact Pro Hotfixes for FP17 and older contains actions recommended by Apache in this document and logging is using log4j In other words we recommend customers upgrading to latest release or minimum to apply hotfix to mitigate the problem.  //Jukka ... View more

Hi,  There were an issue last week with our ticket system which should be fixed now. Please try to create a ticket now.    The error where you see CEM trying to access d:\codecommit\... is something that comes from our technical implementation and you should not worry about that. You can consider that message as indication that there is an issue in code or a configuration problem. Most important for support to troubleshoot is line above that.    **** Then access to O365 topic: the integration requires SSL libraries, which are not delivered in software package due to shipping limitations. In practice these are python modules and that's the reason you need to bring your own Python. Also you should no compare access between browser and Contact Pro because both are using totally different methods for SSL connections (browsers uses what OS provides, Contact Pro goes via Python modules).    Based on the error message in the log I would say that Contact Pro and O365 cannot agree about used encryption format and that's why the connection doesn't work. Or another option is that the Python you have installed is not in use, the Python system uses is printed on top of the log file. Please check that.    Anyways, would recommend to continue this discussion at support ticket side as we definitely need more information that can be classifies as confidential.  And yes, we do have onprem customers who have succeeded with O365 integration.   BR, Jukka ... View more

Additional info: Microsoft is planning at some point to publish a fix that "disables" usage of Internet Explorer. This means that a user trying to open Internet Explorer in a way or other will be forwarded to Microsoft Edge automatically. The recommendation to Contact Pro customers is: - move into Communication Panel or start using CDT via Edge IE mode - if you have already moved to Edge IE mode, then no actions needed - or if you plan to keep using legacy Internet Explorer, then make sure your IT department won't install the fix on workstations ... View more

Nice typo 😉   If I recall right that warning doesn't affect to functionality. Please ignore, try out and let us know. I will meanwhile do the same tests and ask to remove/correct the warning. Br, Jukka ... View more

Hi Roman,  The LRI is mostly used for getting billing figures in cloud. Of course could be used for another actions as well if there is a need it fulfills.    I would propose to continue this topic in support ticket. Doesn't really belong here.  BR, Jukka ... View more

The script we are referring to are related to Python 2 to 3 upgrade. Python is builtin to Contact Pro and you don't need to worry about Python upgrade, but the version change causes changes to certain functionality and here you find scripts very useful in case you are running on premise version FP15 or older and would like to upgrade to newer one you have custom IVRs in use you have any CC or IVR customizers in use   The scripts are:  CEM Server: Conversion Tool (also available via SAP Note 2910694) You will need this in case email channel has been in use. Python upgraded (also available via SAP Note 2912069) Here you will find instructions how to convert Python 2 code to Python 3.  ... View more

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TIP: Signing to community allows you to subscribe into interested topic. For example in this one there is three dots button on top left corner and also and arrow down button. Under those you can find subscribe button. This way you ensure that you get latest updates.  ... View more