Sinch Community

Hi Alder,  Thanks for feedback. This part of documentation is quite new and as there is 3rd party involved things might change without our knowledge. So, all feedback very welcome.  One thing that we today noticed is that our documentation is missing instructions to install external Python, which is required for oAuth. This applies for onprem customer only. We will add that soon, but meanwhile you can find it from FP16 Patch release note. Ping me or ask support if you don't have access.    Back to your questions:  IP address or name - here you should insert url or IP which includes ID, for example https://xx.xx.xx.xx/tenant ID or https://login.microsoftonline.com/tenant id.  Port - you can leave empty as this is http(s) traffic, the field is there because we still support onprem email servers and there you need to define it.  User - Microsoft Exchange has two types of licenses, you have so called common license where email box is not tied to any user and then you have license where emailbox is owned by a user. Both have little different way to do the integration, for more info check  https://docs.cc.sinch.com/onpremise/fp18/index.html Br, Jukka ... View more

Hi, Welcome to Sinch Community forums! Please also find Contact Pro specific forums here: https://community.sinch.com/t5/Contact-Pro/bd-p/Contact_Center   Before we start please note that All prompts used in Sinch Contact Pro system must be in PCM 8 KHz, 16 bit, mono format. You can also find Prompt related guidance from our help pages: https://docs.cc.sinch.com/ , more precisely see this part of help https://docs.cc.sinch.com/cloud/system-configurator/en/oxy_ex-1/common/hir1616679657709.html   On hold music: The default on hold music can be changed in System Configurator (SC). Please navigate to SC- Queue Management – Prompts. You may filter by On Hold Messages to see default in the system. To add new one please click “Add new”, then select Audio and On Hold Message. Carry out the required configuration steps there and click Save.   Next you need to go into Schedules and define newly created On Hold Message as new default. Press Add new, select Audio Prompts and Contact Center. Then leave queue block empty, in calendar select default and in Schedule Details select Prompt Type: On Hold Music & Default: the prompt you created.   IVR greetings: The IVR greetings works kind a same way as on hold music. You 1st create a prompt in to the system with type “IVR prompt” and then in the IVR you tell what prompt should be played. As IVRs are mostly typically code, I cannot give exact steps how to do the change and you might need to contact person who created the IVR.    Voicemails: These prompts you cannot  manage via SC. If you wish to change the default for everyone, then please create a ticket to our support and attach the file you would like to use. If you wish to change welcome for individual voicemail, then call into the box, access admin menu and record the new welcome. Please note that this requires user to have manage rights for the voicemail box. BR, Jukka ... View more

Hello, The G.729 is not supported in the Contact Pro cloud. The information is also available here on the documentation site: https://docs.cc.sinch.com/cloud/system-configurator/en/oxy_ex-1/common/uzo1615834130928.html System Configurator > Call Switching > Global Switching Settings > Managing RTP and Codec Settings > Supported Codecs   Br, Jukka ... View more