Piotr_Comtrust
Contributor
since
02-13-2020
04-16-2026
User Statistics
- 32 Posts
- 0 Solutions
- 9 Kudos given
- 13 Kudos received
- Sinch Community
- About Piotr_Comtrust
02-17-2026
02:08 AM
Hi Alder, we also use Audiocodes in most of our onprem installations but the problem is that from 2026 Audiocodes changes licensing policy and webRTC will be availabe in subscription model only which is not very convenient for onprem customers 😕 That's why we look for some alternatives.
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01-27-2026
03:11 AM
1 Kudo
Does anyone have any experience using Contact Pro/Communication Panel and Asterisk over WebRTC? Does it work at all? BR, Piotr
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06-26-2025
04:57 AM
Hi Guys, two questions about integration of Contact Pro with S/4 IC - maybe someone knows the answers: 1. are attachments supported in S/4 IC chat client? 2. is it possible to define chat or email reply templates in S/4 IC? BR, Piotr
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06-13-2025
01:40 AM
an acceptable solution is to use Outbound Campaign module (with redirection of an outbound call to IVR) but the question is how to force Outbound Dialing Controller (ODC) to make callout instantly after inserting of a new campaing record. Currently we observe delay of about 60 seconds between inserting of a new record and making outboud call by dialer.
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06-12-2025
01:42 AM
Hi Guys, do you have any idea how to generate instant API-based outbound call from Contact Pro? BR, Piotr
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10-15-2024
01:45 AM
Hi Guys, has anyone experience and can recommend a bulk calls generator tool for load/stress test purposes (something like this https://www.gl.com/bulk-call-generators.html)? BR, Piotr
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10-03-2024
02:41 AM
1 Kudo
Hi Guys, is the email channel integration between Contact Pro and SAP Service Cloud ver. 2 available similar way like it was with C4C? If not, is it on roadmap? BR, Piotr
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04-23-2024
01:20 AM
Hi Guys, could you tell me please if it's Contact Pro's roadmap somewhere available to see planned new features for a few of next releases (both cloud and on-prem)? BR, Piotr
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02-08-2024
03:09 AM
1 Kudo
Hi Jukka, about the "agent greeting" feature - will it be possible to use the feature also for outbound calls for playing, for example, an upfront message that the call is recorded? And when is the "agent greeting" feature planned to be released?
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10-17-2023
02:18 AM
1 Kudo
Hi Guys,
is there any substitute/workaround to PLAY_FILE ClientCom command but in Communication Panel? I mean this function:
//start playing MCTABuff.Command "_CMD=PLAY_FILE;Filename=C:\\testing.wav;" //stop playing MCTABuff.Command "_CMD=PLAY_FILE;Filename=;"
Or maybe is it on a roadmap to implement such a function in Communication Panel as an Action type message?
BR, Piotr
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Customer Question
08-21-2023
02:23 AM
Hi Alder, I'm talking about the second option - a new chat/email contact arrives and when queuing it is allocated to preferred agent first (similar way like phone calls). BR, Piotr
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08-18-2023
02:31 AM
Hi Guys, is there any way to set preferred agent for incoming emails and chats (via customizer/CAD or other way)? I'm talking about on-prem FP19.
BR, Piotr
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Customer Question
04-20-2023
01:23 AM
BTW - in the newest FP19 compatibility list still we have some Cisco VoIP gateways but I wonder if this also applies to WebRTC or just to SIP only
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User Activity
01-27-2026
Does anyone have any experience using Contact Pro/Communication Panel
and Asterisk over WebRTC? Does it work at all? BR, Piotr
06-26-2025
Hi Guys,two questions about integration of Contact Pro with S/4 IC -
maybe someone knows the answers:1. are attachments supported in S/4 IC
chat client?2. is it possible to define chat or email reply templates in
S/4 IC? BR, Piotr
06-12-2025
Hi Guys,do you have any idea how to generate instant API-based outbound
call from Contact Pro?BR, Piotr
10-15-2024
Hi Guys, has anyone experience and can recommend a bulk calls generator
tool for load/stress test purposes (something like this
https://www.gl.com/bulk-call-generators.html)? BR, Piotr
Hi Guys, is the email channel integration between Contact Pro and SAP
Service Cloud ver. 2 available similar way like it was with C4C? If not,
is it on roadmap? BR, Piotr
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