Sinch E-mail 365 does not provide DMARC, but the customer can set it up
on their end, and we will pass through the DMARC record as is. However,
the customer should contact Sinch prior to implementing DMARC
validations to ensure it is set up correctly...
We are looking to use our one enteprise domain to forward our markeing
campaigns, I undestand E-mail 365 provide some SMTP connector to make it
work. In case this feature was not available, I understand I cant use
our official corporate mail domain. ...
Sinch specifically supports deliverability and reputation monitoring
using API led metrics such as Hard Bounce/Soft Bounce/Complaints and
Unsubscribes and offline metrics such as Sender Score reports. Sender
Score reports are published for dedicated ...
If an IP is blacklisted, Sinch will work with our partners to engage
with the ISP involved to remove the blacklisting. Sometimes, it may mean
that we need to provision a new ( “uncompromised”) dedicated IP and go
through warm up ( again).Note: The pr...
A list of KPI’s provided by the SAP Marketing Cloud are shown below:
Number of Interactions Number of Missing Marketing Permissions Number of
Missing Communication Data Number of Sent Messages Number of Delivered
Messages Number of Bounces Number of ...
Sinch E-mail 365 API delivers soft and hard bounces as pre-integrated
reports with SAP Marketing Cloud. The bounce reports are delivered as
API calls providing email ID, Notification ID, SMTP error code for
bounced requests only. Bounce statuses are ...
Sinch E-mail 365 is designed to deliver personalized email messages.
However, should a customer choose this for delivering a common message
to bulk recipients, it can easily be handled by passing multiple
recipients in the parameter list. Sinch deliv...
An MX record is a publicly available address for an email recipients
mail server. When someone, for example:email@example.com sends an email to
firstname.lastname@example.org, the sender’s mail transfer agent looks up the available MX
record at public DNS registry of xyz....
The core features supported by Sinch E-mail 365 include: Domain and user
validations DKIM & SPF based deliverability Support for multiple senders
per sub-domain “Reply-to” capability Support for custom “from” tags Soft
and hard bounce status reportin...
Data security is handled using an email processing infrastructure that
is EU DPA compliant. Support for EU customers is handled via a 24X7 L2
support desk based in the EU. In addition, Sinch does not store or
manage email addresses and tracks notific...
When working with a new IP, it becomes important that receiving ISP’s
are familiar with the IP address. Shared IP pools allow senders to come
online quickly without an IP warming period, which is the gradual
process to establish reputation as a legit...