Data security is handled using an email processing infrastructure that is EU DPA compliant. Support for EU customers is handled via a 24X7 L2 support desk based in the EU.
In addition, Sinch does not store or manage email addresses and tracks notifications using metadata only.
- Every customer email notification will create a notification ID that Sinch maintains (similar to Order ID for SMS) and maps it to the ESP Job ID.
- Sinch only keeps (in cache and not in a store) email from receipt to delivery.
Once delivered, the only data maintained is notification meta-data (Notification ID, JOB ID).
Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch
