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How does Sinch E-mail 365 manage data security?

Community Manager
Community Manager

Data security is handled using an email processing infrastructure that is EU DPA compliant. Support for EU customers is handled via a 24X7 L2 support desk based in the EU.


In addition, Sinch does not store or manage email addresses and tracks notifications using metadata only.

  • Every customer email notification will create a notification ID that Sinch maintains (similar to Order ID for SMS) and maps it to the ESP Job ID.
  • Sinch only keeps (in cache and not in a store) email from receipt to delivery.

Once delivered, the only data maintained is notification meta-data (Notification ID, JOB ID).


Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch