E-mail 365
Send marketing and transactional e-mails reliably and securely
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Forum Posts

E-mail 365 - Bounce Classification

The purpose of the Sinch E-mail 365 - Bounce Classification document is to classify email Bounce Records in terms of Hard and Soft against the published SMTP and DSN Codes.

E-Mail 365 IP Warming Template

Sinch’s validated IP warmup plan for ramping up email volume on shared and dedicated IPs can be used to establish a positive sending reputation with ISPs. The Sinch E-mail 365 IP Warming Template is attached below:

Glossary of E-mail Terminology

JSON/ RESTful API JSON API is a specification for how a client should request that resources be fetched or modified, and how a server should respond to those requests. JSON API is designed to minimize both the number of requests and the amount of dat...

What are MX records and how are they used?

An MX record is a publicly available address for an email recipients mail server. When someone, for example:mtest@test.com sends an email to abc@xyz.com, the sender’s mail transfer agent looks up the available MX record at public DNS registry of xyz....

What features are supported by Sinch E-mail 365?

The core features supported by Sinch E-mail 365 include: Domain and user validations DKIM & SPF based deliverability Support for multiple senders per sub-domain “Reply-to” capability Support for custom “from” tags Soft and hard bounce status reportin...

Why would an enterprise use Sinch E-mail 365?

Enterprises use a multi-pronged strategy for email infrastructure due to both cost, manage-ability and scale reasons. Transactional emails (such as order confirmations, shipment notifications) or marketing emails are typically handled using 3rd party...

What are the key parameters of the email request?

The key parameters of the e-mail API request are as follows: Sender address (for example, info@marketing.customer.com Sender name (if needed); so the sender shows as info@marketing.customer.com Reply-to address (the address where email replies will ...