Hi Guys, about SCC roadmap - do you already know when Supervisor Functions like silent listening, coaching or barge-in/intercept will be available in Communication Panel? Migration from CDT to CP is limited without this.
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Supervisor functions are currently in development as we speak. Our expectation is to have the Agent Guidance feature available firstly in the cloud product release of 21Q2.
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Update for this topic: - supervisor functions for cloud planned for 21q2 release- supervisor functions for onprem planned for FP18 release (ETA not yet decided, maybe later on this year)