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Supervisor Functions

Piotr_Comtrust
Contributor

Hi Guys, about SCC roadmap - do you already know when Supervisor Functions like silent listening, coaching or barge-in/intercept will be available in Communication Panel? Migration from CDT to CP is limited without this.

 

BR, Piotr

1 ACCEPTED SOLUTION

Accepted Solutions

Nina_Makkonen
Employees

Hi Piotr,

 

Supervisor functions are currently in development as we speak. Our expectation is to have the Agent Guidance feature available firstly in the cloud product release of 21Q2.

 

Kind regards,
Nina

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2 REPLIES 2

Nina_Makkonen
Employees

Hi Piotr,

 

Supervisor functions are currently in development as we speak. Our expectation is to have the Agent Guidance feature available firstly in the cloud product release of 21Q2.

 

Kind regards,
Nina

View solution in original post

Jukka
Employees

Update for this topic: 
- supervisor functions for cloud planned for 21q2 release
- supervisor functions for onprem planned for FP18 release (ETA not yet decided, maybe later on this year)

BR,
Jukka