cancel
Showing results for 
Search instead for 
Did you mean: 

Hunt Group mode for call queues in CP

Piotr_Comtrust
Contributor

Hi, it seems hunt group mode in Communication Panel does not work as it should for call queues (in CDT it is ok). As I correctly understood documentation it should be possible to select (on a picklist) an any call waiting in a queue and answer it. Am I right or rather hunt group mode in case of call queues works different way in CP?

 

BR, Piotr

3 REPLIES 3

Paul_Ishmael
Employees

Hi Piotr,

Fundamentally, Communication Panel's picklist only supports picking of conversations from queues originating from the email or chat channels. (Phone support is yet to come..)

Therefore phone queues should be defined to use the 'auto-allocation' mode when using Communication Panel.

 

BR

Paul

Piotr_Comtrust
Contributor

Hi Paul, do you know when hunt group mode for calls will be be implemented in CP like it is in CDT now?

BR, Piotr

 

Hi Piotr,

Unfortunately, CP support for handling queue calls in hunt group mode remains in our backlog with no current implementation timeline...

 

As always we try to prioritise based on community/partner/customer feedback. Please reach out directly to us if you (or others) have such a dire need.

 

BR

Paul