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Check and Listen to Voicemail via Communication Panel?

TaigaWoods
Contributor

Hi together,

 

I got a lot of questions about how to check and listen to voicemail using the Communication Panel.

 

In CDT you have an notification icon about new VoiceMails at personal or queue level where the agent has access rights.

I didn't find anything about that in CP. There is just the possibility to call the VoiceMail IVR.
So the agents at the morning shift can't see if there are new voicemails available.

 

Even in FP18 I could not find anything about that.

 

It's just a question of missing rights or is there nothing implemented for VoiceMails right now?

 

BR, TW

1 ACCEPTED SOLUTION

Accepted Solutions

Jukka
Employee
Employee

Hello, 
Communication Panel doesn't have built in voicemail management. For now the recommendation is to deliver voicemails as email attachments into an email queue. 

Br,
Jukka

View solution in original post

1 REPLY 1

Jukka
Employee
Employee

Hello, 
Communication Panel doesn't have built in voicemail management. For now the recommendation is to deliver voicemails as email attachments into an email queue. 

Br,
Jukka