Change default voicemail greetings

[parkerr]

Hi,

Is there a way to change the system default voicemail greetings for the whole system in Sinch Contact Pro cloud?

In the documentation, the way presented is to record a new greeting by dialing the voicemail box number to record a new greeting.

Normally, voice prompts are done professionally by agencies by producing a voice recording files to be uploaded into the contact center application. Can the voicemail greeting be replaced in similar way as the other prompts by uploading a pre-recorded voice file? Voicemail boxes created subsequently should have the new default voicemail greetings.

[Paul_Ishmael]

Hi,

In principle the default voicemail .wav file could be changed to fulfil such a need. Unfortunately, for the current cloud implementation it would mean any such change would be overwritten upon the quarterly upgrade.

I will create a feature request from this to follow up.

Kind Regards

Paul

[parkerr]

Hi Paul,

While waiting for this feature, can we then request this thru service request to replace the voicemail .wav file and do it every upgrade cycle until the feature is available?

[Paul_Ishmael]

Hi Parker,

The voicemail wav file can be changed by submitting a service request.

Kind Regards

Paul