Change default voicemail greetings
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07-27-2021
03:29 AM
- last edited on
12-09-2021
12:14 AM
by
Niina_P
Hi,
Is there a way to change the system default voicemail greetings for the whole system in Sinch Contact Pro cloud?
In the documentation, the way presented is to record a new greeting by dialing the voicemail box number to record a new greeting.
Normally, voice prompts are done professionally by agencies by producing a voice recording files to be uploaded into the contact center application. Can the voicemail greeting be replaced in similar way as the other prompts by uploading a pre-recorded voice file? Voicemail boxes created subsequently should have the new default voicemail greetings.
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Cloud
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Customer Question
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Voicemail
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07-28-2021 01:51 AM
Hi,
In principle the default voicemail .wav file could be changed to fulfil such a need. Unfortunately, for the current cloud implementation it would mean any such change would be overwritten upon the quarterly upgrade.
I will create a feature request from this to follow up.
Kind Regards
Paul
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07-28-2021 02:22 AM
Hi Paul,
While waiting for this feature, can we then request this thru service request to replace the voicemail .wav file and do it every upgrade cycle until the feature is available?
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07-29-2021 05:39 AM
Hi Parker,
The voicemail wav file can be changed by submitting a service request.
Kind Regards
Paul
