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Favorite button customization (Quick Method) Press and hold any empty line key on the Poly device for 5 seconds Fill out the following fields in the Favorites menu Contact: the 10 digit phone number that will be dialed Label: the name that will appear on the handset Favorite Index: place some value here or use default Save. Watch the video to learn how:   (Long Method) Press Favorites from the menu Fill out the following fields in the Favorites menu Contact: the 10 digit phone number that will be dialed Label: the name that will appear on the handset Favorite Index: place some value here or use default Save. This button will function as a one-touch speed dial appearing in the first available empty line key on the device. ... View more

What the video to learn how to setup new voicemail for Vitelity:   Step 1 - Create the new VM box Log into the user portal http://portal.vitelity.net Go to the My Products and Services menu on the left side of the screen Choose My Numbers Choose Voicemail Click on New VM Account Fill in the appropriate details and select Create. Step 2 - Assign VM to a DID Go to the My Products and Services menu on the left side of the screen Choose My Numbers, click on Action menu Choose Voicemail, choose a new vm box Choose the number of rings before reaching voicemail Click Save. Step 3 - Access VM settings Go to My Products and Services menu on the left side of the screen Choose My Numbers Choose Voicemail Click the link View Instructions Click on Help checking voicemail via the telephone Follow steps listed here to access voicemail box.   ... View more

Using the Poly VVX 101 Desktop Phone   Soft Keys   The soft keys located underneath the phone screen perform the functions that appear directly above them on the display. Their functions are context sensitive, which means the function of the soft keys change depending upon your current activity. For example, if you are conferencing, the soft keys display functions related to the conference function. Line Keys   With the VVX 101, you have the ability to access up to 1 line. The line keys, located to the left of the phone screen, indicate the status of your lines and associated activity. The backlighting informs you when a line is idle, ringing, in use, on hold or disconnected altogether.   Navigation Keys   The Navigation keys allow you to scroll through the options and lists on the display keys by pressing left, right, up or down. To select an item, press the Select button (the button in the center of the navigation keys).   Answer a Call   To answer a call, simply pick up the handset or press the Answer soft key, Speakerphone key or Headset key.   Place a Call   To place a call, simply pick up the handset or press the Call soft key, Speakerphone key or Headset key. Then dial the number.   Set up Voicemail Initiate a call. Dial *62 or your extension. At the prompt, enter in a unique passcode, then press #. Re-enter your passcode, then press #. Follow instructions to record your name. Follow prompts to: Access voicemail box Access greetings menu Change call forwarding options Make a call Change pass code Exit voice portal. Retrieve Voicemail Messages   A blinking red “message waiting” indicator light notifies you when you have a new voicemail message. To check your voicemail, initiate a call and dial *62 or your extension. Enter your voicemail pass code, then press #. (If you forgot your pass code, please contact your system administrator.) Follow the audio prompts.   Hold and Resume a Call   To hold, press the Hold soft key. To resume, press the Resume soft key.   Access Call Lists Call History can be accessed using the Navigation keys. To see recently received calls, press the left arrow key. To see recently placed calls, press the right arrow key. To see missed calls, press the down arrow key. To dial a number, scroll to the desired number, then press the Dial soft key or the Select button. Do Not Disturb To enable Do Not Disturb, press the DND soft key. To disable, press the DND soft key again. Make a Three-way Call After first call is connected: Press the More soft key, then the Confrnc soft key. The active call will be placed on hold. Dial new party. When call connects, press the Confrnc soft key again to join the calls. Transfer a Call After first call is connected: Press the More soft key, then the Transfer soft key. (The active call will be placed on hold.) To transfer the call unannounced, press and hold the Transfer soft key, then select the Blind option. Dial the number or extension. When the party answers, announce transfer. Then press Transfer again to complete. If a Blind transfer, the call will transfer automatically. To transfer the call directly to another user’s voicemail: Dial *55. Dial the extension, followed by #. A confirmation will announce the transfer is complete. Call Forwarding Press the Home key. Press the right arrow on the Navigation key until the Forward icon is selected. Press Select button. Use up and down arrows on the Navigation keys to select your option: Call Forwarding Always Call Forwarding No Answer Call Forwarding Busy Enter destination number and press Enable soft key. To disable, follow same steps and press Disable soft key. Shortcuts: Pick up handset and dial: *72 = Call Forwarding Always *90 = Call Forwarding Busy *92 = Call Forwarding No Answer Enter destination number, then press #. To deactivate, dial: *73 = Call Forwarding Always *91 = Call Forwarding Busy *93 = Call Forwarding No Answer Feature Codes *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation *92 Call Forwarding No Answer Activation *93 Call Forwarding No Answer Deactivation *44 Call Recording (if enabled) *67 Calling Line ID Delivery Blocking per Call *65 Calling Line ID Delivery per Call *68 Call Park *88 Call Park Retrieve *98 Call Pickup *11 Call Retrieve *69 Call Return *70 Cancel Call Waiting *99 Clear Voice Message Waiting Indicator *55 Direct Voicemail Transfer *78 Do Not Disturb Activation *79 Do Not Disturb Deactivation *62 Voice Portal Access *66 Last Number Redial ... View more

Directions to ncommandapp.com   You can find updated information, download links, and help for Command Plus at ncommandapp.com: ... View more

Phone Features Guide for VVX450   The Poly VVX 450 is packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Poly VVX 450 phone — right out of the box.   Soft Keys   The soft keys located underneath the phone screen perform the functions that appear directly above them on the display. Their functions are context sensitive, which means the function of the soft keys changes depending upon your current activity. For example, if you are conferencing, the soft keys display functions related to the conference function.   Line Keys   With the VVX 450, you have the ability to access up to twelve physical lines and up to 36 additional virtual keys. The line keys, located to the left and right of the phone screen, indicate the status of your lines and associated activity. The icon informs you when a line is idle, ringing, in use, on hold or disconnected altogether. Use the left and right navigation buttons to change virtual pages of line keys. (NOTE: the virtual pages don’t appear if an Expansion Module is attached.)   Navigation Keys   The Navigation keys allow you to scroll through the options and lists on the display keys by pressing left, right, up or down. To select an item, press the Select button (the button in the center of the navigation keys).   Answer a Call   To answer a call, simply pick up the handset or press the Answer soft key, Speakerphone key or Headset key.   Place a Call   To place a call, simply pick up the handset or press the New Call soft key, Speakerphone key or Headset key. Then dial the number.   Other Features   Set up Voicemail   Either press the Messages key or Initiate a call. If calling, dial *62 or your extension. At the prompt, enter in a unique passcode, then press #. Re-enter your passcode, then press #. Follow instructions to record your name. Follow prompts to: * Access voice mailbox * Access greetings menu * Change passcode * Exit voice portal. Retrieve Voicemail Messages   A blinking red “message waiting” indicator light notifies you when you have a new voicemail message. To check your voicemail, press the Messages key or initiate a call and dial *62 or your extension. Enter your voicemail passcode if prompted, then press #. (If you forgot your passcode, please contact your system administrator.) Follow the audio prompts. Hold and Resume a Call To hold, press the Hold soft key. To resume, press the Resume soft key. Access Call Lists Call History can be accessed using the Navigation keys. To see Recent calls including placed, received or missed calls (denoted by icon), press the down arrow key or press the Dir soft key and choose Recent Calls  To dial a number, scroll to the desired number, then press the Dial soft key or the Select button. Do Not Disturb To enable Do Not Disturb, press the DND soft key. To disable, press the DND soft key again. Make a Three-way Call After the first call is connected: Press the More soft key, then the Confrnc soft key. The active call will be placed on hold.  Dial the new party.  When the call connects, press the Confrnc soft key again to join the calls. Transfer a Call After the first call is connected: Press the Transfer hard key or soft key. (The active call will be placed on hold.)  To transfer the call unannounced, press the Blind soft key. Dial the number and hit send. The call will transfer automatically. To speak to the transfer-to party first, Dial the number or extension and press Send. When the party answers, provide details about the transfer. Then press Transfer again to complete.  To transfer the call directly to another user’s voicemail, during the transfer process, Dial *55 instead of the extension, then the extension, followed by #. A confirmation will announce the transfer is complete. Call Forwarding Press the Forward soft key or the Home key. If using Home, press the down arrow on the Navigation keys until the Forward Menu option is selected. Press the Select navigation button. Use the up and down arrows on the Navigation keys to select your option. * Call Forwarding Always * Call Forwarding No Answer * Call Forwarding Busy Enter destination number and press Enable soft key. To disable, follow the same steps and press Disable soft key. ... View more

Product Webinars for Customer Administration Portal, Atlas, and Voyant Connect/nCommand   Occasionally we will hold webinars to advise our partners of upcoming releases, bug fixes, and enhancement to our UCaaS products. The goal is to hold these quarterly, or as necessary. The webinars from 2019 have been compiled here for your reference:   January     March/April nCommand Release     June     July     September     October     ... View more

New Features and Updates for the Atlas Customer Lifecycle Management Portal   On April 20, 2020, Voyant will make product updates to the Atlas customer lifecycle management portal to include new features that enhance user functionality and and improve user experience.   Overview   New Features   Carrier Names Update In Atlas, all carrier names listed within the Management tab for DID Inventory will be converted to Inteliquent, Bring Your Own DID (BYODID) or Toll Free dependent of the telephone number. This will help keep the DID inventory more manageable by listing the assigned carrier ownership:   DID Entry Restrictions In conjunction with supporting two DID options for carrier names, restrictions will be put in place to help alleviate any issues with bad numbers that are incorrectly swapped in and then get used later in orders.   When a DID is swapped in for another DID, the following steps will be taken:  The number(s) will be validated with Inteliquent automatically to confirm if the number is an existing number in which case the swap will be allowed If the number is not an existing number, the number(s) will be validated with Inteliquent to determine if they are on a port in order. If the DID meets either condition, the number is allowed to be swapped in and the carrier is automatically set to Inteliquent. If the DID does not match either condition, then the partner container will be checked to confirm if BYODID numbers are allowed. This is typically set up if you have a partner trunk and your own DIDs you import. If the partner container permits BYODID, then the swap will be allowed and the carrier set to Bring Your Own DID. If the previous three conditions are not met, the number will not be allowed to be swapped in. These same restrictions and automatic carrier name settings will also apply to importing numbers in Atlas DID Management. When importing numbers, the carrier selection fields have been removed. Only the DIDs, State, Rate Center, LATA and status are required:       This also applies to the CSV import option when importing larger amounts of DIDs. Download the new template from the “click here” link as the template has recently changed. Each number will follow the same set of rules as listed above for number swaps. Numbers that fail all the checks will not be allowed to be imported.   Toll Free numbers will be labeled as Toll Free for the carrier name, regardless of how they are entered.     DID Checks prior to Aging   After a DID swap or cancellation, DIDs move to Aging status. Now, prior to going to Aging, additional checks will be completed to ensure the number can be moved to the Aging status. Before the number moves to Aging, if the number was previously an Inteliquent number in our inventory, it will be checked to see if the number is still assigned to our account. If so, the number will be moved to Aging status. If not, the number will automatically be marked Ported Out. If the number was not previously Inteliquent, the number will be moved to Aging status as we can’t 100% determine the status.   DID Assignment for Primer Seats   A DID is assigned to Primer seats for use with 911 calling as well as local calls. Previously the DID was assigned from a pool of numbers and wouldn't always match local rate centers for local calling. Now, the ability to swap the DID assigned to a primer seat has being added.     Enterprise and Residential International Restriction Options   For enterprise and residential users that are permitted to place international calls, an additional restriction option has been added in Atlas. When choosing to enable International calling for an enterprise or user, there are now two choices. The US50+ restriction consists of the 50 US states, Canada, Puerto Rico and Guam; all other destinations are restricted. The Basic International option is the same as the current International calling restrictions which opens up additional countries, but still has a number of restrictions:       Features and Services Performance Improvements   Changes have been made to the Features & Services widget in the Customers tab to aid in loading data for much larger customers. Previously, prior to showing any data, all details of every service the customer had was loaded. This could result in significant delays when customers had 1000+ services in their PBX. To handle these larger customers and still be usable for smaller-to-midsize customers, only the first 10 services items are loaded. This appears as the same functionality as today, but the other pages of data are not loaded until you attempt to page through them:     Since the data is not loaded until you access the specific page, the live filtering feature has been removed. The live filtering depended on all the data for all features and services loaded to be able to search through the data without returning to the server. Additionally, the column sorting is still in place, but only works if you do load all the data by paging through each tab. Instead, the filter options are now enhanced so that you can enter various search criteria to limit the data that is returned. Each tab contains filter criteria specific to that tab. Below is the filter criteria for the Seat Packages tab:     The filters provide a quick way to pull back smaller subsets of data or find the specific user you are looking for rather than paging through all the data.     Secure Voice (SIPS/SRTP) For Poly x50 Phones   The ability to enable encryption - SIPS for encryption of SIP signaling, SRTP for secure RTP -  is being added to this release and is currently supported on the Poly VVX 150, VVX 250, VVX 350 and VVX 450 devices. Encryption is useful in cases where customers are concerned about voice communications going over the internet. Encryption helps protect these calls against attempts to intercept the voice traffic. The feature can be purchased via Atlas like any other feature via Add Products:       The feature can be enabled for ordering and the pricing can be set within the Partner Setup, Products and Services tab on the Secure Voice feature. Each license purchased can be applied to an x50 device in the Customer Administration Portal once order processing is completed. You need to order an equal number of licenses to x50 phones if you want all of the devices to be encrypted. Once applied to a device, all communication to that device will then be encrypted. The Features & Services widget will show the purchased Secure Voice services and their current assignments, as well let you cancel the services:       Fraud Contact Now Required/Branding Contact Now Optional   Now, in Atlas Partner Setup->Contacts, the Fraud Contact will be mandatory. If the entry is not currently filled in, the current Main Hosted Contact will be automatically populated to the Fraud Contact field. Additionally, the Branding Contact will no longer be mandatory going forward. ... View more

Watch the quick tutorial video to learn how to assemble the Poly VVX 501:     ... View more

Using the Poly VVX 201 Desktop Phone   Soft Keys   The soft keys located underneath the phone screen perform the functions that appear directly above them on the display. Their functions are context sensitive, which means the function of the soft keys change depending upon your current activity. For example, if you are conferencing, the soft keys display functions related to the conference function.   Line Keys   With the VVX 201, you have the ability to access up to 3 lines. The line keys, located to the left and right of the phone screen, indicate the status of your lines and associated activity. The backlighting informs you when a line is idle, ringing, in use, on hold or disconnected altogether.   Navigation Keys   The Navigation keys allow you to scroll through the options and lists on the display keys by pressing left, right, up or down. To select an item, press the Select button (the button in the center of the navigation keys).   Answer a Call   To answer a call, simply pick up the handset or press the Answer soft key, Speakerphone key or Headset key.   Place a Call   To place a call, simply pick up the handset or press the Call soft key, Speakerphone key or Headset key. Then dial the number.   Set up Voicemail   Initiate a call. Dial *62 or your extension. At the prompt, enter in a unique passcode, then press #. Re-enter your passcode, then press #. Follow instructions to record your name. Follow prompts to: Access voicemail box Access greetings menu Change call forwarding options Make a call Change pass code Exit voice portal. Retrieve Voicemail Messages   A blinking red “message waiting” indicator light notifies you when you have a new voicemail message. To check your voicemail, initiate a call and dial *62 or your extension. Enter your voicemail pass code, then press #. (If you forgot your pass code, please contact your system administrator.) Follow the audio prompts.   Hold and Resume a Call   To hold, press the Hold soft key. To resume, press the Resume soft key.   Access Call Lists   Call History can be accessed using the Navigation keys. To see recently received calls, press the left arrow key. To see recently placed calls, press the right arrow key. To see missed calls, press the down arrow key. To dial a number, scroll to the desired number, then press the Dial soft key or the Select button. Do Not Disturb To enable Do Not Disturb, press the DND soft key. To disable, press the DND soft key again.   Make a Three-way Call   After first call is connected: Press the More soft key, then the Confrnc soft key. The active call will be placed on hold. Dial new party. When call connects, press the Confrnc soft key again to join the calls. Transfer a Call After first call is connected: Press the More soft key, then the Transfer soft key. (The active call will be placed on hold.) To transfer the call unannounced, press and hold the Transfer soft key, then select the Blind option. Dial the number or extension.   When the party answers, announce transfer. Then press Transfer again to complete. If a Blind transfer, the call will transfer automatically.   To transfer the call directly to another user’s voicemail: Dial *55. Dial the extension, followed by #. A confirmation will announce the transfer is complete. Call Forwarding Press the Home key. Press the right arrow on the Navigation key until the Forward icon is selected. Press Select button. Use up and down arrows on the Navigation keys to select your option:  1. Call Forwarding Always 2. Call Forwarding No Answer 3. Call Forwarding Busy Enter destination number and press Enable soft key. To disable, follow same steps and press Disable soft key. Shortcuts:   Pick up handset and dial: *72 = Call Forwarding Always *90 = Call Forwarding Busy *92 = Call Forwarding No Answer Enter destination number, then press #.   To deactivate, dial: *73 = Call Forwarding Always *91 = Call Forwarding Busy *93 = Call Forwarding No Answer   Feature Codes   *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation *92 Call Forwarding No Answer Activation *93 Call Forwarding No Answer Deactivation *44 Call Recording (if enabled) *67 Calling Line ID Delivery Blocking per Call *65 Calling Line ID Delivery per Call *68 Call Park *88 Call Park Retrieve *98 Call Pickup *11 Call Retrieve *69 Call Return *70 Cancel Call Waiting *99 Clear Voice Message Waiting Indicator *55 Direct Voicemail Transfer *78 Do Not Disturb Activation *79 Do Not Disturb Deactivation *62 Voice Portal Access *66 Last Number Redial ... View more

New Features and Updates for the Customer Administration Portal   On December 7, 2020, we will make product updates to the Customer Administration Portal to include new features that enhance user functionality and improve user experience:       Busy Lamp Field Support Now Available for Any Soft Client User Using the New Clients   The ability to create Busy Lamp Fields (BLF) for Soft Client users or users with other devices with a premium seat type is now available in the Customer Administration Portal. Previously this was only supported for users with Polycom phones:     This setting is being allowed now regardless of the device type as the BLF feature has been exposed in the new officeXtend and nCommand Plus apps and will show in the Enterprise contacts in those apps. For users that have a BLF enabled, the call status of that user will be reflected in the soft clients. A future app update will organize users with BLFs for ease of use:     Fixes   Fix - Issue With Using a Changed AA Extension Fixed an issue where when changing an Auto Attendant extension, the new extension can’t be immediately used on a new rule on a Hunt Group.   Fix - Issue With Editing Call Center Profile Fixed an issue where editing a Call Center profile page would show an error if the Company Main Number was pointed to the Call Center.   ... View more

We’ve gathered current information about the A2P 10DLC program including frequently asked questions, a pricing cheat sheet and all the things you need to know about the 10DLC ecosystem and participants.   These are “living” documents and will be updated periodically as new information becomes available so please make sure to check back regularly for updates:   A2P 10DLC Overview Frequently Asked Questions Pricing Summary Quick reference guide for 10DLC approval Messaging Service Policies and Best Practice Guidelines. ... View more

The following links provide access to useful STIR/SHAKEN information: FCC STIR/SHAKEN Announcements  Service Provider Certification Process  iconectiv Certificate Authority (CA) Service Provider Registration  Neustar Certificate Authority (CA) Service  STIR/SHAKEN Authorized Providers. ... View more