Sinch Community

Push to Talk vs. Paging   Group Paging enables you to broadcast one-way audio announcements to users who are subscribed to a specific page group. Push-to-Talk (PTT) is a collaborative tool typically used with wireless handset phones, enabling you to exchange broadcasts with users subscribed to a PTT channel, much like a walkie-talkie.    Paging is a device related feature found on Poly phones. It must be set up on each device that will use it.   To set it up on your Poly device, follow these steps: Go to Administration Settings. Go to Advanced (you will need to know the password). Go to Administration Settings > Paging/PTT Configuration > Paging Configuration. Enable Group Paging. Set paging groups as you see fit. Save. Repeat these steps for every phone you want to be in those groups.   Watch the video below to learn how:     ... View more

Overview of Hosted Seat Packages (Premium, Preferred, Primer, Sinch Calling with Webex Basic, Standard and Premium)   Sinch (previously Voyant) offers three standard hosted seat packages, each one with its own bundle of services. The table below shows the major differences in these bundles:   Premium Preferred Primer Unlimited Local Calling yes yes yes Unlimited Long Distance (US 48) yes yes   Call Logs yes yes yes Call Forwarding yes yes   Shared Call Appearance / Busy Lamp Field yes yes   Speed Dial yes yes   Simultaneous / Sequential Ring yes yes   Voicemail yes yes   Mobile Application yes     Premium and Preferred packages all come equipped with individual phone numbers (DIDs), E911 service, caller ID, 3-way calling, speed dial and call logs.    Sinch Calling with Webex   In addition to the more traditional hosted seat packages, we now offer a seat calling package bundled with Cisco Webex for a full collaboration suite called Sinch Calling with Webex. Each package includes all the features of the Premium seat listed above. Below are listed some notable features:     Webex Basic Chat and ad-hoc meetings Webex Standard Managers/Power Users Webex Premium Presenters All Premium seat calling features with in/out calling Yes Yes Yes Supported operating systems Windows, MAC, iOS, Android Windows, MAC, iOS, Android Windows, MAC, iOS, Android Meeting durations <40   mins 24 hours Unlimited Meeting capacity 100 100 1000 Personal meeting room Yes Yes Yes Message storage 2GB 5GB 10GB Schedule meetings for PMR and Webex scheduler Yes Yes Yes Web guest experience Yes Yes Yes Video, desktop and application sharing Yes Yes Yes Persistent chat groups (spaces) Yes Yes Yes Call settings controls (CFWD, call center, etc) Yes Yes Yes Presence and availability status Yes Yes Yes Meeting Recording Local Local Cloud Outlook/Google calendar integration   Yes Yes Call-in numbers for meetings   Yes Yes Personal insights   Yes Yes Moderator controls     Yes Remote desktop control     Yes Webex Assistant     Yes Recording and real time transcriptions     Yes   Account Level Features listed below are included at no additional charge with the purchase of a combination of any of the bundled seat packages above.   ACCOUNT FEATURES: Basic Auto Attendant Dial-by-Name Directory Music on Hold Hunt Groups Main Company Phone Number Porting Services E911 registration services Corporate Directory National Directory Listing Robust Call Control Customer Admin Portal.   ADD-ONS AVAILABLE: Personal Hosted Fax Shared Hosted Fax Call Recording Receptionist Console Call Center Personal Conference Bridge Standalone Mailbox Virtual Extensions Virtual Numbers Audio Conference Additional Auto Attendant Advanced Auto Attendant Toll Free Numbers Fax Line.   Notes: Unlimited long distance is to lower 48 states. Calls to Hawaii and Alaska and calls within Hawaii and Alaska outside of their local area will incur usage charges. Add the Personal Conference Bridge product for additional cost to enable these features. Toll Free may include additional X cents/minute usage charges. Primer is not intended for a person. Primer is intended for a common area (lobby, kitchen, etc.) You may not transfer calls from a Primer seat. ... View more

Sinch provides a wide range of programmable APIs to power all your communication needs:   Messaging APIs Reach any mobile phone on the planet with our powerful standalone messaging APIs for SMS, RCS, MMS, Rich SMS, WhatsApp, Instagram, Facebook Messenger, Apple Messages, Viber, LINE, Telegram, KakaoTalk, WeChat and more Learn more about our Messaging APIs View Messaging API Documentation Conversation API Leverage a single API to send and receive messages over the most popular channels in the world. Learn more about Conversation API View Conversation API Documentation Voice Reach any mobile phone on the planet with our powerful calling APIs Learn more about our Voice APIs View Voice API Documentation Email Start sending transactional or marketing emails in minutes via API Learn more about our Email APIs View Email API Documentation Verification Verify users with SMS, voice, flash-calls, and data Learn more about Verification API View Verification API Documentation Numbers Get access to a complete range of carefully-tested phone numbers, to use with all your communication services  Learn more about our Numbers APIs View Numbers API Documentation Sinch Engage Your one platform for conversational care, marketing, and commerce Learn more about Sinch Engage View Sinch Engage API Documentation   ... View more

Watch the video tutorial below to learn more about Conversation API Message Types:   When using channels beyond SMS, you may be able to send more than just text. Conversation API supports text, media, carousel, card, list, location, and choice message types. The video tutorial shows you how to configure these message types.   Visit our developer documentation site to learn more about how to configure message types within Conversation API. ... View more

The file attached below contains the TLS certificate for the “api.sdi.sinch.com” domain. This TLS certificate is intended for customers who connect to our API services using the following FQDNs: nrs.api.sdi.sinch.com up.api.sdi.sinch.com us-up.api.sdi.sinch.com us8-nrs.api.sdi.sinch.com us8-up.api.sdi.sinch.com us9-nrs.api.sdi.sinch.com us9-up.api.sdi.sinch.com. Note: This TLS certificate is valid from Aug 5, 2024, to Sep 3, 2025. ... View more

Watch the following video to learn about the Message Fallback feature of Conversation API:     Message Fallback allows you to set channel priorities and message delivery attempts to fallback to another channel if necessary to make sure your message gets delivered! For example, send an RCS and fallback to SMS if the device isn't RCS-enabled!    The video explains the message fallback mechanism, channel priorities, trigger criteria and how to set it up in the Sinch Customer Dashboard.   Visit our developer documentation site to lean more about how to build your business' message fallback mechanism. ... View more