Shahzad_Ismail
Community Manager
Community Manager
since ‎02-25-2013
Online

User Statistics

  • 1454 Posts
  • 17 Solutions
  • 267 Kudos given
  • 169 Kudos received

AIT (Artificial Inflation of Traffic)

by Community Manager in Glossary
‎04-22-2024 04:16 AM
‎04-22-2024 04:16 AM
Artificial Inflation of Traffic (AIT) is a type of SMS fraud that generates high volumes of fake traffic on mobile applications or websites.   To learn more about AIT and what can be done about it - read the full blog post on sinch.com. ... View more
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What is Artificial Inflation of Traffic (AIT)?

by Community Manager in SMS
‎04-22-2024 04:06 AM
‎04-22-2024 04:06 AM
Artificially Inflated Traffic (AIT) is a type of SMS fraud that happens when fraudsters generate high volumes of fake traffic via mobile applications or websites.    A common AIT scenario looks something like this:   A fraudster designs a bot to create fake accounts.   The bot triggers a one-time passcode (OTP) SMS to mobile numbers.  The fraudster partners with a rogue party to intercept the inflated traffic without actually delivering messages to the end user.  Together, they claim the revenue, share the profits...  … and repeat the process to inflate revenues further or tamper with conversion statistics.  To learn more about AIT and what can be done about it - read the full blog post on sinch.com. ... View more

Re: Purchase error

by Community Manager in Discussion Forum
‎04-18-2024 02:39 AM
‎04-18-2024 02:39 AM
Hi, Valid billing information is required when upgrading your Sinch account on the Sinch Customer Dashboard. If you are encountering this error after providing valid billing information we recommend that you contact Sinch Support. The linked article provides comprehensive instructions on how to create a support ticket.   Thanks and kind regards, ... View more

Re: change my account phone number.

by Community Manager in Discussion Forum
‎04-17-2024 02:39 AM
‎04-17-2024 02:39 AM
Hi Antoine,   Please reach to our online team at via onlineteam@sinch.com and they will be able to assist you.   Thanks and kind regards, ... View more

Sinch Letter of Authorization for Toll-Free Number Porting (US)

by Community Manager in Virtual Numbers
‎04-16-2024 01:25 AM
‎04-16-2024 01:25 AM
In order to port your toll-free number (TFN) to Sinch, complete the attached Sinch Letter of Authorization and send to your Sinch Account Manager, or contact Sinch if you have any questions. ... View more

Re: Third Party Authority Form

by Community Manager in Discussion Forum
‎04-15-2024 02:29 AM
1 Kudo
‎04-15-2024 02:29 AM
1 Kudo
Hi Daniel, You need to provide the phone number of the requestor and that will be the one linked to the request. It will be stored in the chosen business profile, but you can have several phone numbers. Please let us know if you have any further questions. Thanks and kind regards,   ... View more

Verification SDKs

by Community Manager in Verification
‎04-12-2024 07:43 AM
‎04-12-2024 07:43 AM
For developers integrating Verification functionality into their app, Sinch SDKs provide a convenient alternative to the Verification REST API.   Sinch SDKs offer a consistent standardized framework for functionality to address problems like pagination, error code response and language familiarity regardless of the underlying API setup. For example, two common approaches to pagination are page-based and token. Depending on the API, there are pros and cons to each approach. However, in our SDKs, we provide a single iterator object you can use to parse through your results.   Our client is centralized around a single authentication model, ensuring support for all actively supported language versions, and reducing reliance on third-party libraries.   The Verification SDK allows you to quickly start interacting with the Sinch Verification API using your favorite programming languages. Currently we support the following languages: Node.js Python Java .NET For more information about our SDKs visit the Sinch SDK Overview page. ... View more
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Numbers SDKs

by Community Manager in Virtual Numbers
‎04-12-2024 07:41 AM
‎04-12-2024 07:41 AM
For developers integrating Numbers functionality into their app, Sinch SDKs provide a convenient alternative to the Numbers REST API.   Sinch SDKs offer a consistent standardized framework for functionality to address problems like pagination, error code response and language familiarity regardless of the underlying API setup. For example, two common approaches to pagination are page-based and token. Depending on the API, there are pros and cons to each approach. However, in our SDKs, we provide a single iterator object you can use to parse through your results.   Our client is centralized around a single authentication model, ensuring support for all actively supported language versions, and reducing reliance on third-party libraries.   The Numbers SDK allows you to quickly start interacting with the Sinch Numbers API using your favorite programming languages. Currently we support the following languages: Node.js Python Java .NET For more information about our SDKs visit the Sinch SDK Overview page. ... View more
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SMS SDKs

by Community Manager in SMS
‎04-12-2024 07:37 AM
‎04-12-2024 07:37 AM
For developers integrating SMS functionality into their app, Sinch SDKs provide a convenient alternative to the SMS REST API. Sinch SDKs offer a consistent standardized framework for functionality to address problems like pagination, error code response and language familiarity regardless of the underlying API setup. For example, two common approaches to pagination are page-based and token. Depending on the API, there are pros and cons to each approach. However, in our SDKs, we provide a single iterator object you can use to parse through your results. Our client is centralized around a single authentication model, ensuring support for all actively supported language versions, and reducing reliance on third-party libraries. The SMS SDK allows you to quickly start interacting with the Sinch SMS API using your favorite programming languages. Currently we support the following languages: Node.js Python Java .NET *If you'd like to get started using the legacy Java SDK, click here. For more information about our SDKs visit the Sinch SDK Overview page. ... View more
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Re: Sms in weired characters

by in Discussion Forum
‎04-01-2024 11:45 PM
‎04-01-2024 11:45 PM
  Thanks. Waiting for the solution.   ... View more

Re: Verification SMS Pricing

by Community Manager in Discussion Forum
‎03-25-2024 03:52 AM
‎03-25-2024 03:52 AM
Hi Chileung,   The total cost per request is presented in the price list, i.e. no other extra fees will be added on top. SMS Verification pricing is completely usage based and rates varies depending on market. Note that all Verification methods (e.g. Data Verification) are priced with the same pay-as-you-go model.   If you feel the above response answered your question - please mark it as an Accepted Solution by clicking the Accept as Solution button below! Thanks and kind regards, ... View more

Knowledge Base AI - Integrating AI into your chatbots

by Community Manager in Sinch AI
‎03-19-2024 02:46 AM
‎03-19-2024 02:46 AM
Engage Knowledge base AI, allows your chatbot to generate concise answers after scraping your content.  Click here to learn more. ... View more

Re: Ip address and cnam

by Community Manager in Developer Forum
‎03-06-2024 03:48 AM
‎03-06-2024 03:48 AM
Hi Jim, For this particular issue, please contact the Sinch Support team (follow the guidelines in the Sinch Customer Support Process) and they can provide more detailed assistance. Thanks and kind regards, ... View more

Sinch ID

by Community Manager in General Support
‎02-29-2024 02:05 AM
‎02-29-2024 02:05 AM
Sinch ID makes it easier to access all your Sinch accounts than ever before – it provides a singular user identity which can be used across all Sinch products. And the best part is that your existing login credentials (for Sinch Dashboard or Mailgun Control panel) will be migrated across to your create your new Sinch ID.   What is Sinch ID? Your Sinch ID is a single user identity for all Sinch products and services. With Sinch ID, you can use one set of login credentials and two-factor authentication (2FA) to login to multiple dashboards within our communications ecosystem. For example, the same credentials can be used to access the Sinch Dashboard and the Mailgun Control Panel.   Your Sinch ID will be managed in its own application, where you can:        Enroll in 2FA (SMS or App)        Obtain recovery codes        Change your password.   How does this impact me? As an existing customer, you do not have to do anything – your existing email/password and 2FA will be automatically migrated to a Sinch ID.   If you have any questions or concerns, please reach out to your Sinch Account Manager. ... View more
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Re: SDK support

by Community Manager in Developer Forum
‎02-23-2024 05:55 AM
‎02-23-2024 05:55 AM
Sinch offers a wide range of software developer kits (SDKs), supporting multiple programming languages, as well as robust developer documentation and a thriving community that allows you to self-serve our 1000s of knowledge articles and FAQ and fosters developer engagement.   We encourage you to explore our SDKs:   SDK Github Repository SMS Documentation Numbers Documentation Python SDK https://github.com/sinch/sinch-sdk-python SMS Python SDK Documentation Numbers Python SDK Documentation .NET SDK https://github.com/sinch/sinch-sdk-dotnet SMS .NET SDK Documentation Numbers .NET SDK Documentation Java SDK https://github.com/sinch/sinch-sdk-java SMS Java SDK Documentation Numbers Java SDK Documentation Node.js SDK https://github.com/sinch/sinch-sdk-node SMS Node.js SDK Documentation Numbers Node.js SDK Documentation   We make it easy to get started by offering free trials for our services, upfront pricing, a powerful chatbot to help during the account setup and trial, and developer focused forums so you can ask questions and engage with other developers. Combine this with our unrivalled global reach and a scalable platform for customers to grow and you can see how Sinch can enable you to power all your communications needs.   If you have any questions or need help check out our Sinch Community Site or you can reach out to us at onlineteam@sinch.com. We're always happy to help! ... View more

User Activity

Standalone Voicemail Guide

11-27-2024
Configuring, Managing, and Using Standalone Voicemail in the Customer Administration Portal The Standalone Voicemail product provides a solution for a non-seat service (such as a hunt group or call center queue) to have a voicemail box. Because there...

Poly VVX 501 User Guide

11-27-2024
Using the Poly VVX 501 Desktop Phone Watch the video below to learn how to use the Poly VVX 501 Desktop Phone: Soft Keys The soft keys located on the phone screen perform the functions that are labeled on the button region. Their functions are contex...

Poly VVX 401 User Guide

11-26-2024
Using the Poly VVX 401 Desktop Phone Watch the video below to learn how to use the Poly VVX 401 Desktop phone: Soft Keys The soft keys located underneath the phone screen perform the functions that appear directly above them on the display. Their fun...

Sending emails to SMS or MMS

11-26-2024
Email to Text settings For services such as Voicemail Email Notification, you can enter the text message email address in the field. To send a text message via email, you must use a SMS or MMS to email gateway. Just substitute a 10-digit cell number ...

Hosted Fax Configuration

11-26-2024
Configuring the Hosted Fax Feature in the Customer Administration Portal Hosted Fax is found in the Enterprise Services section of the Customer Administration Portal. Select Hosted Fax to pull up all fax services available to you. Watch the video bel...
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