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FP17 Hotfixes

Nina_Makkonen
Employee
Employee

‎12-20-2021 06:40 AM - edited ‎02-21-2022 06:41 AM

The following table lists released hotfixes for Sinch Contact Pro on-premise version FP17.  To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html. 

 

Hotfix numberAffected ComponentsDescription
7.0.17.3CEM Server, Agent ServerCalls are not allocated to agents from outbound campaigns; Sytel dialer forces CallResult = HANGUP
7.0.17.4Agent Server, CEM Server, Chain Matcher, Chat Server, Monitoring Web Clients, SMS Server, Web Clients, Web ServerThe Communication Desktop (CDT), Online Monitoring, and Web Server bugs affect some components.
7.0.17.5  
7.0.17.6Agent Server
  • ECF agents not visible in SAP CRM via OII
  • Alerting campaign call cannot be disconnected with the Cancel button when a campaign call has been initiated in Communication Panel
7.0.17.7  
7.0.17.8SIP BridgeSIP calls are being interrupted after approx. 20 seconds
7.0.17.9Monitoring Web ClientsSecurity update for monitoring
7.0.17.10ECF Web ServerJava logging component Apache Log4j security issue
7.0.17.12ECF Web Server
  • SAPUI5-based UIs are upgraded to use version 1.71.44 of SAPUI5 (instead of 1.71.23)
  • Security updates

 

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4 REPLIES 4

Jukka
Employee
Employee

‎12-22-2021 05:24 AM

Use Subscribe function to get notification about new hotfixes. 

JohnUK
New Contributor
In response to Jukka

‎04-06-2022 11:00 AM

If the contract is with SAP and not Sinch are you able to download the hotfixes from here?

0 Kudos

dhlashwe
Occasional Contributor
In response to JohnUK

‎04-06-2022 11:40 AM

Actually you should get them from SAP. Strictly formally, SAP should retest hotfixes and make sure they are compatible with guarantees given in the license contract and their standards. So if you'd get hotfix directly from Sinch, SAP may refuse to support you. Although I don't think this would happen for hotfixes, for new FP I would expect that.

Jukka
Employee
Employee

‎04-06-2022 10:45 PM

HI John, 

Like Dawood said customers under SAP licenses should use SAP Market Place to download all content (feature packs, hotfixes and etc) for Sinch Contact Pro. SAP colleagues are maintaining list of available hotfixes here: SAP Wiki for Contact Pro 

 

BR,
Jukka