Michelle_Perusk
Retired
since
09-16-2021
10-21-2022
User Statistics
- 65 Posts
- 2 Solutions
- 1 Kudos given
- 2 Kudos received
- Sinch Community
- About Michelle_Peruskie
04-13-2023
04:42 AM
1 Kudo
Yes! Multiple cost centers are best accomplished through separating each one into a Sinch project in your Sinch account.
Using the beta version of the Customer Dashboard? Click here instead to access the project section of your account.
Learn more about the Sinch account model.
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04-13-2023
04:40 AM
Your account manager is typically assigned when you create a new dashboard account.
Based on your business needs, your account manager may occasionally switch. If there is active communication between you and your account manager, you'll likely get an email from Sinch with new account manager contact information. The contact info will be updated in the Sinch Customer Dashboard as well.
Find your account manager on the Customer Dashboard
Login (or sign up) to the Sinch Customer Dashboard.
Navigate to Settings on the sidebar (left menu). The Account details page will appear. There you will find the email address for your account manager. Note: If no account manager is listed, contact us.
Using our Beta Customer Dashboard?
If you're using the beta experience of our Customer Dashboard:
Click the profile icon.
Then click Account settings to access the same page as above. Note: If no account manager is listed, contact us.
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10-21-2022
09:34 AM
1 Kudo
Payment Card Industry Data Security Standard. Also known as PCI DSS.
In our Fax API documentation, you’ll see “PCI” for short. These are security standards for merchants and service providers that process, store and transmit credit card holder data. Phaxio by Sinch is a PCI DSS-certified Level 1 Service provider. Learn how to make your faxes PCI compliant.
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- 17
10-21-2022
09:32 AM
1 Kudo
Business Associate Agreement.
A written agreement outlining each party’s responsibility for PHI.
References to this are typically found in the Fax API (Phaxio by Sinch).
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- 17
10-21-2022
09:31 AM
1 Kudo
Protected Health Information.
When it comes to HIPAA compliance in the US, PHI is the criteria for what is protected in regard to personal health data.
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- 17
10-21-2022
09:30 AM
1 Kudo
Error Correction Mode (from ITU T.30).
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- 17
10-21-2022
09:29 AM
1 Kudo
Multipage Signal (from ITU T.30) – used by the sender to indicate the desire to send another page.
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- 17
10-21-2022
09:29 AM
1 Kudo
End of Message (from ITU T.30) – indicates the end of a page.
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- 17
10-21-2022
09:28 AM
1 Kudo
Disconnect (from ITU T.30) – signals a graceful hang up.
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- 17
10-21-2022
09:25 AM
1 Kudo
Training Check Frame (from ITU T.30) – a test frame at the end of the handshake phase that ensures that the modems can communicate at the speed negotiated.
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- 17
10-21-2022
09:19 AM
1 Kudo
Digital Identification Signal (from ITU T.30) – communicates capabilities of the receiving fax device.
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- 17
10-21-2022
09:18 AM
Digital Command Signal (from ITU T.30) - the sender’s response to the DIS, communicates the sender’s capabilities and negotiates a compatible connection.
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- 17
10-21-2022
09:05 AM
ITU T.30 is a fax specification used for the Fax API (Phaxio by Sinch).
"Procedures for document facsimile transmission in the general switched telephone network"
Find the full specification here.
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08-31-2022
03:13 PM
That can be very frustrating! I'm sorry you're experiencing unwanted messages.
Opt-in and opt-out features in messaging are recognised good industry practices and something we strongly recommend at Sinch. Our developer documentation details how to set opt-in & opt-out using our messaging APIs:
Conversation API, opt-in and opt-out setting documentation
Standalone SMS, opt-in and opt-out setting documentation.
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08-19-2022
06:28 AM
1 Kudo
Great question! In the US, we do support number portability.
In general, portability of numbers depends on the country. To determine if Sinch supports number portability for a certain country, use our Country Information tool, and look under the Number Portability heading.
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User Activity
Yes! Multiple cost centers are best accomplished through separating each
one into a Sinch project in your Sinch account. Using the beta version
of the Customer Dashboard? Click here instead to access the project
section of your account. Learn more ab...
04-13-2023
Your account manager is typically assigned when you create a new
dashboard account. Based on your business needs, your account manager
may occasionally switch. If there is active communication between you
and your account manager, you'll likely get a...
10-21-2022
Payment Card Industry Data Security Standard. Also known as PCI DSS. In
our Fax API documentation, you’ll see “PCI” for short. These are
security standards for merchants and service providers that process,
store and transmit credit card holder data. ...
10-21-2022
Business Associate Agreement. A written agreement outlining each party’s
responsibility for PHI. References to this are typically found in the
Fax API (Phaxio by Sinch).
10-21-2022
Protected Health Information. When it comes to HIPAA compliance in the
US, PHI is the criteria for what is protected in regard to personal
health data.
