Sinch Community

At its core, the Conversation API is designed to increase the reach to your customer base with rich messaging across multiple channels. A customer may have reached out to you both on Facebook Messenger and WhatsApp. How can you manage the way in whic...

The metadata parameter in the Conversation API allows you to pass information on messages, conversations, and contacts. Metadata can be compared to a tag in that it provides information on the message or contact but is not a part of the message itsel...

The retention policies on an app dictate how long messages and contacts are stored. The retention policy can be modified either in the Conversation API or in the Sinch Customer Dashboard within each app. This article describes how to modify the reten...

The Analytics page allows you to view various metrics relating to your Conversation API apps. To access the Analytics page: Log in to the Sinch Customer Dashboard. Select Conversation API from the left menu and select the Analytics option. The Analyt...

Sinch Conversation API allow you send messages across multiple messaging channels. Once you have configured all your channels, you can reorder the channels according to your preferences. To reorder your conversation channels, take the following steps...