Sinch Community

Jukka · ‎04-16-2025

Hi Sebastian, Currently aiming for end of June and plan is that FP21 is made from 25q3 cloud release. The release plan applies for Sinch customers, SAP release later on this year. I will update under this thread if there are changes to the plans. In case someone needs early version of show and tell slides, please ping me. BR, Jukka

Nina_Makkonen · ‎03-13-2025

Hi Sebastian, Please check Configuring Predictive Settings for OB Campaigns. It lists and describes the settings for configuring the predictive mode. Let us know if you have any further questions. Kind regards, Nina

Paul_Ishmael · ‎08-02-2023

I'm aware SAP are currently in the process of publishing the FP19 hotfixes via their SAP Note process. Please expect them to be available soon.

sebatur · ‎10-19-2021

Thanks Jukka, Alder for replying and answers. Now it is clear what to refer to To sum up: One MRS dedicated only to call recording can handle 400 simultaneous recordings. But if resources on the machine are strong this limit may be higher. Isn't it that after reaching 400 the system will stop recording? BR, Sebastian

sebatur · 04-16-2025

Hi,Is it known when the FP21 (7.0.21.0) version of Contact Pro will be released? Regards,Sebastian

sebatur · 03-11-2025

Hi,I can't find anywhere in the documentation any information about detailed mechanism or algorithm of the Queue Dialer Predictive mode in Sinch Contact Pro.Is somewhere described how this algorithm works and if it is possible to parameterize it some...

sebatur · 03-24-2023

Hi Jukka,Will the onpremise FP19 version, which will be released on April 15, include the same changes and corrections as the cloud product 23Q1 released on April 14? BR,Sebastian

sebatur · 10-19-2021

Thanks Jukka, Alder for replying and answers. Now it is clear what to refer toTo sum up:One MRS dedicated only to call recording can handle 400 simultaneous recordings. But if resources on the machine are strong this limit may be higher.Isn't it that...

sebatur · 10-18-2021

Hi,So pls tell me the information from training IA guide about MRS limits are not true? "Performance limits of SAP Contact Center components. MRS - 800 prompts OR 1000 call encryptions OR 800 call recordings (NOTE that short calls create more load th...

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Contact Pro FP21 onprem release date

Queue Dialer - Predictive mode HowTo algortym

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Re: MRS - calls recording