sebatur
Occasional Contributor
since ‎02-18-2021
‎03-11-2025

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  • 4 Posts
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Re: Queue Dialer - Predictive mode HowTo algortym

by Employee in Contact Pro
‎03-13-2025 06:07 AM
‎03-13-2025 06:07 AM
Hi Sebastian,   Please check Configuring Predictive Settings for OB Campaigns. It lists and describes the settings for configuring the predictive mode. Let us know if you have any further questions.   Kind regards, Nina ... View more

Re: Launch FP19 On-Premise

by Employee in Contact Pro
‎08-02-2023 06:36 AM
‎08-02-2023 06:36 AM
I'm aware SAP are currently in the process of publishing the FP19 hotfixes via their SAP Note process.   Please expect them to be available soon. ... View more

Re: MRS - calls recording

by in Contact Pro
‎10-19-2021 06:00 AM
‎10-19-2021 06:00 AM
Thanks Jukka, Alder for replying and answers. Now it is clear what to refer to To sum up: One MRS dedicated only to call recording can handle 400 simultaneous recordings. But if resources on the machine are strong this limit may be higher. Isn't it that after reaching 400 the system will stop recording?   BR, Sebastian ... View more

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Queue Dialer - Predictive mode HowTo algortym

03-11-2025
Hi,I can't find anywhere in the documentation any information about detailed mechanism or algorithm of the Queue Dialer Predictive mode in Sinch Contact Pro.Is somewhere described how this algorithm works and if it is possible to parameterize it some...
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