Sinch Community

Hi    Our agents are also getting these issues, and 9 out of 10 times, it's because the headset is not found or incorrect device is used. It could happen if they have removed the headset and you get multiple audio devices with same name, and they have unfortunately picked wrong device.   This is our workaround:  Copy chrome://settings/content/microphone and add it in the search bar to open settings for microphone  Check that correct microphone is used in the drop down menu Remove the Sinch Contact Center URL from Allow list Go back to Communication Panel and refresh the page Allow Sinch Contact Center to use your microphone Go available to test if you are able to accept the call or make an outbound call Have a great week and hope that my workaround will help you.    ... View more