Sinch Community

Sinch Operator Support offer the following support programs:   Bronze The Bronze Support program is designed to cater for all support needs related to non-mission critical systems such as test or trial systems. Silver The Silver Support program provides a robust, entry level support offering. It includes Error Corrections, Software Updates, Helpdesk and Emergency Support. Gold The Gold Support program is designed for operators wanting to get the most out of their flexible Sinch solution in a demanding business environment. In addition to the services provided by the Silver Support program, Advanced Configuration support is included. Platinum The Platinum Support program is our most qualified program for personal support and proactive maintenance. In addition to the Gold Support program, you get access to further increased support levels and improved SLA times. ... View more

Sinch Operator Support offer the following services:   Helpdesk Our Helpdesk provides a single point of contact for support related queries, remote troubleshooting and supervision of Service Level Agreement (SLA) targets. Incidents that cannot be addressed immediately are logged and escalated to our expert support team. Helpdesk services are available during office hours. Error Corrections Our Error Corrections service provides corrective maintenance, resolving known software issues, and preventive maintenance to proactively address potential future issues. Reported issues are prioritized based on severity and your service level agreement. Emergency Support The Emergency Support service complements our ordinary Helpdesk. It gives you direct access to the Sinch technical support team, around the clock for mission critical issues. Advanced Configuration Mentorship Sinch products are recognized for their flexible design. The Advanced Configuration Mentorship service is designed to help you get the most out of your Sinch investment by coaching you in the configuration of your solution. Support Review Meetings For Silver, Gold and Platinum members Support Review Meetings are held continuously during the contract period. The meetings provide an opportunity for you to review service progress and to discuss suggested improvements and changes of the support with key Sinch personnel. System Audit  As a Platinum Support program member you are eligible to regular, proactive system audits of your Sinch solution. The service covers a complete system review, including database analysis and tuning, intended to proactively uncover potential system issues prior to impacting the overall system and business performance.   ... View more

Sinch supports your business for operational continuity and steady improvement. All of our support services are available as an annual or multi-year subscription basis. In addition to our tiered support programs, we offer a number of complementary support services. These are designed to let you tailor the complete support solution to meet the individual needs of your organization.   With the Sinch Operator support services you get access to: Our telecom expertise - We have a dedicated team with years of experience in telecoms, ready to support you during the operational life of your solution Full range of technical support services - From basic telephone or email support and remote troubleshooting to enhanced on site services Four different support programs - Specifically tailored to suit the needs of your business. Available Support Programs Bronze The Bronze Support program is designed to cater for all support needs related to non-mission critical systems such as test or trial systems. Silver The Silver Support program provides a robust, entry level support offering. It includes Error Corrections, Software Updates, Helpdesk and Emergency Support. Gold The Gold Support program is designed for operators wanting to get the most out of their flexible Sinch solution in a demanding business environment. In addition to the services provided by the Silver Support program, Advanced Configuration support is included. Platinum The Platinum Support program is our most qualified program for personal support and proactive maintenance. In addition to the Gold Support program, you get access to further increased support levels and improved SLA times.   Available Services Helpdesk Our Helpdesk provides a single point of contact for support related queries, remote troubleshooting and supervision of Service Level Agreement (SLA) targets. Incidents that cannot be addressed immediately are logged and escalated to our expert support team. Helpdesk services are available during office hours. Error Corrections Our Error Corrections service provides corrective maintenance, resolving known software issues, and preventive maintenance to proactively address potential future issues. Reported issues are prioritized based on severity and your service level agreement. Emergency Support The Emergency Support service complements our ordinary Helpdesk. It gives you direct access to the Sinch technical support team, around the clock for mission critical issues. Advanced Configuration Mentorship Sinch products are recognized for their flexible design. The Advanced Configuration Mentorship service is designed to help you get the most out of your Sinch investment by coaching you in the configuration of your solution. Support Review Meetings For Silver, Gold and Platinum members Support Review Meetings are held continuously during the contract period. The meetings provide an opportunity for you to review service progress and to discuss suggested improvements and changes of the support with key Sinch personnel. System Audit  As a Platinum Support program member you are eligible to regular, proactive system audits of your Sinch solution. The service covers a complete system review, including database analysis and tuning, intended to proactively uncover potential system issues prior to impacting the overall system and business performance.   ... View more

The Sinch Support Community is your place to learn about Sinch products and services, exchange ideas and share experiences. The Sinch Support Community comprises detailed support knowledgebases for each of the Sinch products and services where you can find various useful content, including: Answers to frequently asked questions Troubleshooting information User guides Compliance information Best Practices and more. The information within this support community is freely accessible but if you register the community also allows you to engage and share ideas and experiences.   About Sinch Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. Sinch is a trusted software provider to mobile operators, and its platform powers business-critical communications for many of the world’s largest companies. Sinch has been profitable and fast-growing since its foundation in 2008. It is headquartered in Stockholm, Sweden, and has local presence in more than 40 countries. Shares are traded at NASDAQ Stockholm: XSTO: SINCH. Visit us at sinch.com.   ... View more

Welcome to the Sinch Support Community, which is your place to learn about Sinch products and services, exchange ideas and share experiences. The Sinch Support Community comprises detailed support knowledgebases for each of the Sinch products and services where you can find answers to frequently asked questions, troubleshooting information, user guides, compliance information and more.   The information within this support community is freely accessible but if you register, the community also allows you to engage and share ideas and experiences. Please treat this community as you would a face to face gathering and remember:  Be respectful and courteous of others. Be relevant to the topic on the board, or thread. Honor your contractual agreements. Protect the privacy of yourself and others. Apply good judgment to the use of user generated content in the community. Report abuse to the Community Management team. Adhere to the Sinch Privacy Policy. By using this community, you agree to follow these rules. If you recognize any violation of these guidelines, or if you have any questions about our guidelines, terms, or policies, please let us know.   IMPORTANT NOTE: Sinch reserves the right to review, modify, delete, reprint, or redistribute all content users contribute to the system.   ... View more

Prices for PSTN phone calls are set on a per minute and per country basis. Refer to the Sinch Voice Calling product page to learn more about Sinch’s Voice products and for details of pricing. ... View more

The character limit for one SMS is 160 characters. It is possible to send multiple SMS together, formed as a single, longer SMS; this is called a Concatenated SMS: a one-part message will allow you to send up to 160 characters - you are charged for 1 message. a two-part message will allow you to send up to 306 characters - you are charged for 2 messages. a three-part message will allow you to send up to 459 characters - you are charged for 3 messages. and so on. To join messages together to ensure they deliver as one, a 7-byte concatenation header is used at the beginning of each SMS. Since this header is within the message, it reduces the total size of each SMS to 153 characters each. Please also be aware that if you are sending in Unicode, your character count per SMS lowers to 70 characters for a one-part message due to the fact that each UCS2 character requires 2 bytes. The 7-byte header for concatenated messages will also apply sending in excess of one message. As a result, a two-part Unicode message has a limit of 134 characters and a three-part Unicode message has a limit of 201 characters.   Take a look at the Sinch SMS Product page to learn about Sinch's SMS products, or click here to sign up to our self-service portal and get started  and send your first message today! ... View more

In most cases, this will be caused by your content exceeding 160 characters, the character limit for one SMS. It is possible to send multiple SMS together, formed as a single, longer SMS; this is called a Concatenated SMS. Therefore, depending on how many characters over the single message character limit (160) you are, you will be charged for the additional messages. For example: a one-part message will allow you to send up to 160 characters - you are charged for 1 message. a two-part message will allow you to send up to 306 characters - you are charged for 2 messages. a three-part message will allow you to send up to 459 characters - you are charged for 3 messages. and so on. Take a look at the Sinch SMS Product page to learn about Sinch's SMS products, or click here to sign up to our self-service portal and get started  and send your first message today! ... View more

Please refer to the Sinch Product pages for information on specific pricing rates for the various Sinch products and service. ... View more

The pricing to send a message can be found on our SMS pricing page. Pricing varies according to which country you want to send messages to and is subject to local taxes and VAT – these are not included in the pricing shown.    Pricing can change from time to time, and if it does, we will notify you accordingly.   Click here to sign up to our self-service portal and get started today. ... View more

In order to port your local number(s) to Sinch, complete the attached Sinch Letter of Authorization and send to your Sinch Account Manager, or contact Sinch if you have any questions. ... View more

A list of MMS MM7 Error Codes is displayed below:   1100 Partial Success 2000 Client error 2001 Operation restricted 2002 Address error 2003 Address not found 2004 Multimedia content refused 2005 Message ID not found 2006 LinkedID not found 2007 Message format corrupt 2008 Application ID not found 2009 Reply Application ID not found 3000 Server Error 3001 Not Possible 3002 Message rejected 3003 Multiple addresses not supported 3004 Application Addressing not supported 4000 General Service Error 4001 Improper Identification 4002 Unsupported Version 4003 Unsupported Operation 4004 Validation error 4005 Service error 4006 Service unavailable 4007 Service denied 4008 Application denied   Digital Interconnect also have some internal error codes that are negative numbers, however, these error codes will not be seen by Content Providers and Operators.   ... View more