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Can agents use Sinch Contact Center with more than one chat at a time?

Johnnie_W
Moderator
Moderator

Yes, Sinch Contact Center can be configured to allow up to six simultaneous chats per agent which means agents can very easily move between chat conversations by clicking the respective tabs. Six simultaneous chats can be a bit difficult to handle at times, so we recommend starting with two to three simultaneous chats per agent.

 

Q2 Fig 1.png

 

The Communication Panel (agent UI) places each interaction (web chat, messenger chat, SMS chat, email, phone call, etc.) in a separate tab.

 

Learn more about Sinch Contact Center.

 

Johnnie Wilkenschildt, Senior Director, Product Management
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