02-26-202009:06 AM - last edited on 06-16-202109:44 AM by Shahzad_Ismail
Yes, Sinch Contact Center can be configured to allow up to six simultaneous chats per agent which means agents can very easily move between chat conversations by clicking the respective tabs. Six simultaneous chats can be a bit difficult to handle at times, so we recommend starting with two to three simultaneous chats per agent.
The Communication Panel (agent UI) places each interaction (web chat, messenger chat, SMS chat, email, phone call, etc.) in a separate tab.