Which communication channels does Sinch Contact Pro support?
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02-27-2020
04:27 AM
- last edited on
12-09-2021
07:19 AM
by
Niina_P
Sinch Contact Pro supports most business communication channels. While some other vendors only support a couple channels (for example, voice and chat), Sinch supports all commonly used communication channels including:
- Telephony/voice
- Video
- Chat (including chat bots)
- SMS
- Messaging apps such as, Facebook Messenger, WhatsApp, Telegram, Instagram, etc.
Sinch Contact Pro is one of the new contact-center solutions that provides a true omnichannel solution, allowing you to use the same routing rules across all supported channels.
Learn more about Sinch Contact Pro.
John Burton, Senior Director Product Management
Labels:
- Labels:
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Cloud
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FAQ
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Omnichannel
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On-Premise
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