Voicemail as attachment to email notification

[parkerr]

Hi,

We have a requirement to attach the voicemail recording to the email notification since managing queue voicemails from voicemail inbox is not easy.

Can this be achieved via system configurator?

Additionally, a voicemail queue that displays voicemails as a list for ease of maintenance would be good to have in the future.

[Nina_Makkonen]

Hi,

And thank you for the improvement suggestion. As for attaching the voicemail to the notification message, you can do this by selecting the setting Include Voicemail Message in Notification E-Mail in System Configurator> System Services> Voicemail Settings.

Kind regards,
Nina

[parkerr]

Thanks Nina. I did not notice it since it's not editable in our tenant.

I'm using a superuser, however, I'm not able to edit anything inSystem Configurator> System Services> Voicemail Settings.. Is this one of those Contact Center Cloud configurations that must be raised as Service Request?

[Nina_Makkonen · Accepted solution]

Ah, I'm sorry I didn't realise that superusers have only the view rights in System Services. So yes, please create a service request.

Kind regards,

Nina