07-09-2021 11:12 PM - last edited on 12-09-2021 12:49 AM by Niina_P
Hi,
We have a requirement to attach the voicemail recording to the email notification since managing queue voicemails from voicemail inbox is not easy.
Can this be achieved via system configurator?
Additionally, a voicemail queue that displays voicemails as a list for ease of maintenance would be good to have in the future.
Solved! Go to Solution.
07-11-2021 11:51 PM
Ah, I'm sorry I didn't realise that superusers have only the view rights in System Services. So yes, please create a service request.
Kind regards,
Nina
07-11-2021 11:09 PM
Hi,
And thank you for the improvement suggestion. As for attaching the voicemail to the notification message, you can do this by selecting the setting Include Voicemail Message in Notification E-Mail in System Configurator> System Services> Voicemail Settings.
Kind regards,
Nina
07-11-2021 11:19 PM
Thanks Nina. I did not notice it since it's not editable in our tenant.
I'm using a superuser, however, I'm not able to edit anything inSystem Configurator> System Services> Voicemail Settings.. Is this one of those Contact Center Cloud configurations that must be raised as Service Request?
07-11-2021 11:51 PM
Ah, I'm sorry I didn't realise that superusers have only the view rights in System Services. So yes, please create a service request.
Kind regards,
Nina