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On April 30, 2025, the Customer Administration Portal will be updated with enhancements and fixes.   Updates - UCaaS and Cloud Business Fax Introducing AIXtend  Introducing AIXtend, an intelligent AI agent for our Customer Administration Portal (CAP) developed to significantly improve user productivity.    Our first AI-driven feature is the new Fax Cover Page tool utilizing artificial intelligence to streamline content creation. Administrators can leverage this capability to generate initial fax cover page content, iterate on suggestions from AIXtend, or directly modify and save finalized versions as reusable fax cover page templates.  As an administrator, we’ve introduced a new Fax Cover Page menu in which you can build and maintain a set of cover page templates for your users. Use AI generation to help you get started!   See the user guide here.     Call Recording Server Updates  As part of this release, we are initiating the conversion of the call recording server we use in our platform. This should not have any impact on how you use the call recording service today, and the MP3 files will still be posted to your Customer Administration Portal account. Initially, only new customers will be provisioned with the new call recording server. Conversions for existing customers will occur slowly over the next 3-6 months.   May 1st: Akixi Call Center Reporting  We’re excited to announce that a new and improved Call Center Reporting experience is on the horizon! Designed to provide deeper insights, enhanced analytics, and a more intuitive user interface, this upgrade will offer a powerful, streamlined way to track and optimize call center performance. Stay tuned for more details in the coming weeks as we prepare to roll out this major enhancement. In the meantime, keep an eye on your inbox for onboarding information and key transition dates!    For a quick preview, go here.       ... View more

New feature available on April 30, 2025!   AIXtend is an intelligent AI agent for our Customer Administration Portal (CAP) developed to significantly improve user productivity.     Our first AI-driven feature is the new Fax Cover Page tool utilizing artificial intelligence to streamline content creation. Administrators can leverage this capability to generate initial fax cover page content, iterate on suggestions from AIXtend, or directly modify and save finalized versions as reusable fax cover page templates.     Creating a fax cover page template   A dedicated "Fax Cover Page" menu has been integrated into the administrative interface to enable the efficient creation and maintenance of these templates. Administrators can begin the template creation process by selecting the "Ask AIXtend" link.   Note: A Disclaimer dialog will always pop up on your use of this feature. Please read this carefully before using this feature.     Creating a fax cover page uses the latest generative AI models to help produce an initial version including templated fields for you or your users to edit when using the template.    All prompts are in the form of ”Create a fax cover page..”, with an example shown. Just starting typing what kind of cover page you want to generate in the prompt edit box and click Ask.     The suggested content will be generated for you.     Items that should be filled in by the sender are contained within brackets [], such as [Recipient’s Name] in this example.     Using AIXtend to iterate on your content   If you would like AIXtend to further enhance the content, enter any additional prompt requests in the suggest edits field, such as “Can you change this to a very positive tone” and click Ask.     Note that the AI generated content will nearly always need additional edits.     Saving your content as a fax cover page template   Once you click Save, you’ll be able save this as a template and then begin editing the generated content.       Before clicking Save Template, edit any content you would like. For example, you could copy/paste your company logo into the template and fill in any of the templated fields like company name or anything else that would stay the same regardless of who uses the template. Remove any boilerplate content and or content you don’t want. You could also just delete all the generated content and use the editing tools to build your own cover page template.   Once you have the template the way you want it, enter in a Template Name and click Save Template. This name will be visible to your end users, so name the template appropriately. As an Admin, you can always go back and make any further edits to this template.     Templates can be edited any time by an administrator by clicking the edit icon above, or deleted if the template should no longer be used.     How an end user can use a template when sending a fax   Users can use the templates any time when they go to send a fax. New options have been added to choose to write your own cover page (this does not use AIXtend), choose a template or go with no cover page. To use a template, select Choose Template, then select the one you want to use from the drop down.   A full set of editing tools are available to edit the template to include anything the user should replace prior to sending the fax, such as the recipient’s name or other items.   The Write Cover Page option lets a user copy/paste or create a cover page, though if there is something frequently used, an Administrator could add it to the template list.   Once all the fax fields are completed and the fax document attached, click Send to send the cover page plus fax document to the recipient number.        ... View more

NOTE: This feature will be available on April 30, 2025.   Setting up 2FA in the Atlas Portal    The Atlas portal now supports adding 2FA (two-factor authentication) as an extra layer of security for your login. 2FA is supported through the use of mobile authenticator apps like Google Authenticator, Cisco Duo and Microsoft Authenticator. These can be downloaded from the app stores.    This document will provide instructions on the key steps to successfully enabling 2FA for your Atlas portal account.    Atlas 2FA Setup    To enable this feature, login to your Atlas portal. In the upper right corner is a person icon where your Profile settings are contained. Click the icon.    Next, in the new Two Factor Authentication section, move the slider from Disable to Enable.    Once enabled, a QR code will be displayed.    Use a mobile authentication application like Google Authenticator, Cisco Duo or Microsoft Authenticator to scan the QR code. When you open the app on your mobile phone, the apps typically have a + or +Add option to add a new service. Touch that option, then choose to scan the QR code. The app will then enable your phone’s camera. Aim the camera at the QR code on the screen until the app picks up the QR code. Using a QR code is a quick and easy way to add this to your authenticator app.  The app will add this login to your list and generate a 6-digit code. Enter the code from the app and click Submit in the Enter the code here box. The account will now show Enabled.    The next time you log into Atlas, enter your username and password as normal. Then you will be requested to enter a 6-digit code shown in your authenticator app. Find the code next to the Atlas entry in your list. The codes have a short time-out, so you may need to wait for the next code to be generated before entering and completing your login.   Additionally, 2FA can be disabled and preserve your 2FA settings so it can be re-enabled later. The 2FA settings can also be deleted by clicking the trash can icon so you can start the process over if you decide to change your mobile authentication app.        ... View more

Product changes and fixes for Atlas On April 30, 2025 , additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.   Updates Reminder - Coming soon: Enhanced Call Center Reporting We’re excited to announce that a new and improved Call Center Reporting experience is on the horizon! Designed to provide deeper insights, enhanced analytics, and a more intuitive user interface, this upgrade will offer a powerful, streamlined way to track and optimize call center performance. Stay tuned for more details in the coming weeks as we prepare to roll out this major enhancement. In the meantime, keep an eye on your inbox for onboarding information and key transition dates!   Atlas 2FA support for logins The Atlas portal now supports adding 2FA (two-factor authentication) as an extra layer of security for your login. 2FA is supported through the use of mobile authenticator apps like Google Authenticator, Cisco Duo and Microsoft Authenticator. These can be downloaded from the app stores.    To enable this feature, login to your Atlas portal. In the upper is a person icon where your Profile settings are contained. Click the icon.   Next, in the new Two Factor Authentication section, move the slider from Disable to Enable.    Once enabled, a QR code will be displayed.   Use a mobile authentication application like Google Authenticator, Cisco Duo or Microsoft Authenticator to scan the QR code. When you open the app on your mobile phone, the apps typically have a + or +Add option to add a new service. Touch that option, then choose to scan the QR code. The app will then enable your phone’s camera. Aim the camera at the QR code on the screen until the app picks up the QR code. Using a QR code is a quick and easy way to add this to your authenticator app.  The app will add this login to your list and generate a 6-digit code. Enter the code from the app and click Submit in the Enter the code here box. The account will now show Enabled.    The next time you log into Atlas, enter your username and password as normal. Then you will be requested to enter a 6-digit code shown in your authenticator app. Find the code next to the Atlas entry in your list. The codes have a short time-out, so you may need to wait for the next code to be generated before entering and completing your login.     Additionally, 2FA can be disabled and preserve your 2FA settings so it can be re-enabled later. The 2FA settings can also be deleted by clicking the trash can icon so you can start the process over if you decide to change your mobile authentication app.           ... View more

Choosing Sinch as an Operator   To make Sinch your Operator, there is only one piece of information we require. That is your Microsoft Tenant ID. You will be asked for this during the onboarding process. Please do not provide this to anyone until you are working with your onboarding specialist. To retrieve your Tenant ID, you will need to access the Microsoft Azure Active Directory interface. This will require your Global Administrator to retrieve this information. To retrieve your Tenant ID, complete the following steps:   Log into the Microsoft Entra admin center.   From the Home page of the Entra admin center, click on the Azure Active Directory link.    On the Azure Active Directory screen the Tenant ID will be displayed. See the example below. Click on the “Copy to clipboard” icon to copy the Tenant ID. Your onboarding specialist will instruct you on how to send this to us.     If you would like to review what features our service provides, refer to our Microsoft Operator Connect Portal Guide . This guide provides documentation on all the self-service features we provide to you upon signing up.   Alternative Sign Up Method   List of Operator Connect operators Previously, in order for Sinch to provide your Operator Connect service, you would need to provide Consent for us to be your operator. This is no longer required. However, the list of operators will still continue to show in your Microsoft Teams admin center in the Operator Connect section. You can still complete this process if you would like to use this method to reach a sales contact.   In your Microsoft Teams Admin Center, go to the Voice section and click on Operator Connect. A list of operators participating in the Operator Connect program will be listed. Scroll until you find Sinch. Click this panel to go to the consent section.   In order for us to provide service, you must fill out the next section. This is a Microsoft requirement stating you are providing consent for us to contact you about providing services to you.   Complete the form and enter a valid email address and phone number that we may contact you at. Check the I accept the data privacy terms check box, and then click Add as my operator.   Sinch will now be listed in the My operators tab in your Microsoft Teams admin center. Completing the form will provide notification to us that you are interested in learning more about the services we offer. A sales person will reach out to you to understand more about your needs.   If you would like to review what features our service provides, refer to our Microsoft Operator Connect Portal Guide. This guide provides documentation on all the self-service features we provide to you upon signing up. ... View more

On April 7 2025, the Microsoft Operator Connect portal will be updated with enhancements.   Updates Added ability for an Operator Connect customer to update the civic address for a location For the Teams Operator Connect portal, you can now edit the civic address assigned to a location and choose a different civic address from the list. Additionally, if you have any locations that do not have a civic address defined, you’ll see a pop-up on login to the customer portal:   This might happen for the initial location that gets created. Simply choose what the civic address should be and save the change.   Fixed an issue causing some port-in failures with Teams Operator Connect Fixed an issue where after numbers were ported in, they did not initially appear in the customer tenant.   ... View more

On April 7, 2025, the Customer Administration Portal was updated with enhancements and fixes.   Updates - UCaaS and Cloud Business Fax   Reminder - Coming soon: Enhanced Call Center Reporting We’re excited to announce that a new and improved Call Center Reporting experience is on the horizon! Designed to provide deeper insights, enhanced analytics, and a more intuitive user interface, this upgrade will offer a powerful, streamlined way to track and optimize call center performance. Stay tuned for more details in the coming weeks as we prepare to roll out this major enhancement. In the meantime, keep an eye on your inbox for onboarding information and key transition dates!   Added Cloud Business Fax Virtual Number product A new virtual number product has been added specifically for Cloud Business Fax services. This product is used when a service is cancelled but you wish to retain the number, or you have spare numbers that you want to hold on your account that are not used for any services. The numbers will show in your portal in the new Cloud Fax Virtual Number section and are billed at a much lower rate.     Contact support if you would like to assign one of these numbers to a new service.     Improve fax portal latency Improvements have been made to decrease the latency between when a fax is received and when it’s available in the Customer Administration Portal.   Fixed an issue where after a E911 address update, the location was not updated on the map When updating the E911 address for a user, the main location map was not reflecting the updated location properly. This issue has been fixed.   Updated after hours menu text for Auto Attendants Improved the readability of the text description for the After Hours menu when creating menus for an Auto Attendant. ... View more

Product changes and fixes for Atlas On April 7, 2025 , additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.   Updates Reminder - Coming soon: Enhanced Call Center Reporting We’re excited to announce that a new and improved Call Center Reporting experience is on the horizon! Designed to provide deeper insights, enhanced analytics, and a more intuitive user interface, this upgrade will offer a powerful, streamlined way to track and optimize call center performance. Stay tuned for more details in the coming weeks as we prepare to roll out this major enhancement. In the meantime, keep an eye on your inbox for onboarding information and key transition dates!   Added Cloud Business Fax Virtual Number product A new virtual number product has been added specifically for Cloud Business Fax services. This product is used when a Cloud Business Fax Service is cancelled in Atlas, but the Retain option is chosen to keep the number on the customer’s account.   Once the service is cancelled, the Cloud Fax Virtual Number product will be added and the number assigned to the service. This will show in Altas in the Account Services section and also in the Customer Administration Portal in the new Cloud Fax Virtual Number section.   The number can be held on this product indefinitely until it’s needed again for a smaller monthly cost. If you have been enabled for selling Cloud Business Fax, this product will be added to your Partner Setup in the “Fax Only” section where you can set your pricing.     % Markup for Device and Products in Partner Setup A new feature has been added to Partner Setup to assist in keeping pricing easier and more consistent for the products you sell. For both Devices and Products & Services, you can now set a percentage markup that will be applied to all Devices, and separately, all Products & Services. The Partner Product Price is your list price that will show on sales quotes. You also have the option to apply the markup with no rounding or a simple round up to whole number.   This feature is primarily for those using Atlas to help generate quotes/sales orders for your customers.             ... View more