Product changes and fixes for Atlas
On July 26 2026, additional updates and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.
Updates
Adding support for ordering the Yealink W70B DECT Base Station
The Yealink W70B DECT Base Station can now be ordered separately on a sales order under Devices. If the base station fails for a W76P system, this allows you to just separately buy the base station for replacement rather than the W76P bundle again. When the order is processed, the base station will appear in the Unassigned devices list as a W76P where it can be assigned to a user and the existing handsets re-added to the new system.
Company name can now be used on port orders without first creating the customer account
Currently, when creating a Company LNP port order in the LNP tab, you have the option to search by sales order ID or Company Name. The Company Name option only works if the customer account has already been created previously. With this update, you can now search on the Company Name that was entered on a sales order vs having to use the sales order ID for new customer accounts.
When creating a port order, there is now a 5 minute delay afterwards
When a new port order is created, any subsequent change to the order will be blocked for 5 minutes to allow for internal processing time, so order updates are handled properly.
Fixed an issue on forgot password email reset link for residential customers
Fixed an issue on the residential user forgot password email where the email could be triggered for a customer that never created their account. The link in the email would then result in an error. Now the residential customer portal forgot password option will not trigger the email. The reset should be initiated from Atlas in this case.
Fixed an issue where saving a residential customer username on a sales order was taking a long time
When entering and then saving an entered username for a residential customer, the save operation was taking a long time. This has been fixed.
Fixed an issue where an inactive Atlas user could be made active
Fixed an issue where an Atlas user that had not created their login yet, could be made active and show in the Active list. Now the user will remain in the Inactive list until they complete the account creation.
Fixed an issue where launching a residential customer CAP was requiring security questions
When launching a residential customer portal from Atlas, some changes to the user’s profile were asking the security questions. This has been fixed so partners can update the profile information without the security question details.
