Pre-Announcing a Customer Admin Portal login change with a more secure login experience!
To help improve account security, we will be changing the login experience for the Customer Administration portal. Going forward, you will no longer need to enter your password to access CAP, or enable a separate 2FA configuration. Instead, simply enter your username and we’ll send an email to the email address on your account with a one-time passcode. Enter the passcode at the login prompt and you’re in.
The new login experience will be available mid-November. Between now and then, make sure users have correct email addresses on their accounts so there are no surprises when the login change is applied.
NOTE: If you are a Cloud Business Fax customer with SSO enabled, your login process does not change. You will still use SSO to login.
