Sinch Community

Choosing Sinch as an Operator   To make Sinch your Operator, there is only one piece of information we require. That is your Microsoft Tenant ID. You will be asked for this during the onboarding process. Please do not provide this to anyone until you are working with your onboarding specialist. To retrieve your Tenant ID, you will need to access the Microsoft Azure Active Directory interface. This will require your Global Administrator to retrieve this information. To retrieve your Tenant ID, complete the following steps:   Log into the Microsoft Entra admin center.   From the Home page of the Entra admin center, click on the Azure Active Directory link.    On the Azure Active Directory screen the Tenant ID will be displayed. See the example below. Click on the “Copy to clipboard” icon to copy the Tenant ID. Your onboarding specialist will instruct you on how to send this to us.     If you would like to review what features our service provides, refer to our Microsoft Operator Connect Portal Guide . This guide provides documentation on all the self-service features we provide to you upon signing up.   Alternative Sign Up Method   List of Operator Connect operators Previously, in order for Sinch to provide your Operator Connect service, you would need to provide Consent for us to be your operator. This is no longer required. However, the list of operators will still continue to show in your Microsoft Teams admin center in the Operator Connect section. You can still complete this process if you would like to use this method to reach a sales contact.   In your Microsoft Teams Admin Center, go to the Voice section and click on Operator Connect. A list of operators participating in the Operator Connect program will be listed. Scroll until you find Sinch. Click this panel to go to the consent section.   In order for us to provide service, you must fill out the next section. This is a Microsoft requirement stating you are providing consent for us to contact you about providing services to you.   Complete the form and enter a valid email address and phone number that we may contact you at. Check the I accept the data privacy terms check box, and then click Add as my operator.   Sinch will now be listed in the My operators tab in your Microsoft Teams admin center. Completing the form will provide notification to us that you are interested in learning more about the services we offer. A sales person will reach out to you to understand more about your needs.   If you would like to review what features our service provides, refer to our Microsoft Operator Connect Portal Guide. This guide provides documentation on all the self-service features we provide to you upon signing up. ... View more

On April 7 2025, the Microsoft Operator Connect portal will be updated with enhancements.   Updates Added ability for an Operator Connect customer to update the civic address for a location For the Teams Operator Connect portal, you can now edit the civic address assigned to a location and choose a different civic address from the list. Additionally, if you have any locations that do not have a civic address defined, you’ll see a pop-up on login to the customer portal:   This might happen for the initial location that gets created. Simply choose what the civic address should be and save the change.   Fixed an issue causing some port-in failures with Teams Operator Connect Fixed an issue where after numbers were ported in, they did not initially appear in the customer tenant.   ... View more

On April 7, 2025, the Customer Administration Portal was updated with enhancements and fixes. Updates - UCaaS and Cloud Business Fax   Reminder - Coming soon: Enhanced Call Center Reporting We’re excited to announce that a new and improved Call Center Reporting experience is on the horizon! Designed to provide deeper insights, enhanced analytics, and a more intuitive user interface, this upgrade will offer a powerful, streamlined way to track and optimize call center performance. Stay tuned for more details in the coming weeks as we prepare to roll out this major enhancement. In the meantime, keep an eye on your inbox for onboarding information and key transition dates!   Added Cloud Business Fax Virtual Number product A new virtual number product has been added specifically for Cloud Business Fax services. This product is used when a service is cancelled but you wish to retain the number, or you have spare numbers that you want to hold on your account that are not used for any services. The numbers will show in your portal in the new Cloud Fax Virtual Number section and are billed at a much lower rate.   Contact support if you would like to assign one of these numbers to a new service.     Improve fax portal latency Improvements have been made to decrease the latency between when a fax is received and when it’s available in the Customer Administration Portal.   Fixed an issue where after a E911 address update, the location was not updated on the map When updating the E911 address for a user, the main location map was not reflecting the updated location properly. This issue has been fixed.     ... View more

Product changes and fixes for Atlas On April 7, 2025 , additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.   Updates Reminder - Coming soon: Enhanced Call Center Reporting We’re excited to announce that a new and improved Call Center Reporting experience is on the horizon! Designed to provide deeper insights, enhanced analytics, and a more intuitive user interface, this upgrade will offer a powerful, streamlined way to track and optimize call center performance. Stay tuned for more details in the coming weeks as we prepare to roll out this major enhancement. In the meantime, keep an eye on your inbox for onboarding information and key transition dates!   Added Cloud Business Fax Virtual Number product A new virtual number product has been added specifically for Cloud Business Fax services. This product is used when a Cloud Business Fax Service is cancelled in Atlas, but the Retain option is chosen to keep the number on the customer’s account.   Once the service is cancelled, the Cloud Fax Virtual Number product will be added and the number assigned to the service. This will show in Altas in the Account Services section and also in the Customer Administration Portal in the new Cloud Fax Virtual Number section.   The number can be held on this product indefinitely until it’s needed again for a smaller monthly cost. If you have been enabled for selling Cloud Business Fax, this product will be added to your Partner Setup in the “Fax Only” section where you can set your pricing.     % Markup for Device and Products in Partner Setup A new feature has been added to Partner Setup to assist in keeping pricing easier and more consistent for the products you sell. For both Devices and Products & Services, you can now set a percentage markup that will be applied to all Devices, and separately, all Products & Services. The Partner Product Price is your list price that will show on sales quotes. You also have the option to apply the markup with no rounding or a simple round up to whole number.   This feature is primarily for those using Atlas to help generate quotes/sales orders for your customers.             ... View more