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On February 26 2026, the Cloud Connect for Webex Calling (Cisco CCP) portal will be updated with enhancements.   Fixed DID filter issue where a 1 is not allowed as the leading digit When filtering your existing list of numbers, a leading 1 was being removed from any search. This has been fixed.     Fixed issue where bulk download of call logs fails when the row count exceeds 8000 Fixed an issue where attempting to download call records in excess of 8000 rows would fail. ... View more

On February 26 2026, the Microsoft Operator Connect portal will be updated with enhancements.   Fixed DID filter issue where a 1 is not allowed as the leading digit When filtering your existing list of numbers, a leading 1 was being removed from any search. This has been fixed.     Fixed issue where bulk download of call logs fails when the row count exceeds 8000 Fixed an issue where attempting to download call records in excess of 8000 rows would fail.     ... View more

Product changes and fixes for Atlas On February 26 2026, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.   Add more copy shortcuts to generic device credentials  Copy-to-clipboard icons are being added to each field in the SIP Configuration pop-up on generic devices for Enterprise customers making it easier and less error prone to grab what you need to program your device. This is also being added to the ATA configuration pop-up for Residential customers as well.         Disable tax calculation for all order documentation When skipping the calculation of estimated taxes on a sales order, the generated order documentation PDF was still showing the taxes that had been calculated. Now when skipping estimated taxes, taxes will no longer be shown in any order documentation so it’s skipped everywhere.       Fixed issue where conference number does not show properly in DID management When viewing numbers in DID Management, some numbers were showing as Assigned, but did not list a customer those were assigned to. These numbers are conference bridge numbers and will now show the correct customer assignment.   ... View more

On February 5 2026, the Customer Administration Portal will be updated with enhancements and fixes.   Updates   Now use AIXtend to generate a cover page from your fax content!   A new AIXtend feature has been added to the Fax products allowing you to quickly and easily generate a cover page that includes a short summary of the fax contents. This feature builds on our previous fax cover sheet template generation, and uses the same internally hosted open source model designed to keep your data secure. An administrator can enable the use of this feature on each fax account. The default is disabled, so Administrators must opt-in to this service. Note that we do not use your content for training purposes.     By providing per-fax account granularity, you can keep the service disabled on fax accounts where your internal policies might prevent use of this service, while making this a convenient-to-use feature on accounts that can benefit from the quick summarization.   When an end-user sends a fax from the portal, they can upload their document and then choose Generate Cover Page if the Administrator has enabled it on the sending fax number. A short, concise summary will be generated describing what is being sent along with the opening and closing fields to fill in. Since the content is AI generated, users should review the summarization prior to sending.       Fixes   Fixed issue with fax cover page template deletion If a cover page template was assigned as the default cover page for a fax account and that fax account was then cancelled, the fax cover page template could no longer be deleted. This has been fixed.   Update to TTS description text on file name characters When naming a filename, some special characters were allowed to be entered, but would result in file upload error. The list of supported characters is now being properly handled.       ... View more

On February 5 2026, the Cloud Connect for Webex Calling (Cisco CCP) portal will be updated with enhancements.   Updates   Credit card payment support added   A new credit card option has been added to the billing menu within the Customer Administration Portal. This can be used to setup recurring payments or make one-time payments.       Fixed a bulk import issue where a non-mandatory field was being treated as mandatory When submitting a bulk update import for a feature update, some non-mandatory fields were being evaluated as mandatory. This has been fixed.   ... View more

On February 5 2026, the Enterprise SIP Trunking portal will be updated with enhancements.   Updates   Credit card payment support added   A new credit card option has been added to the billing menu within the Customer Administration Portal. This can be used to setup recurring payments or make one-time payments.         Fixed a bulk import issue where a non-mandatory field was being treated as mandatory When submitting a bulk update import for a feature update, some non-mandatory fields were being evaluated as mandatory. This has been fixed. ... View more

On February 5 2026, the Microsoft Operator Connect portal will be updated with enhancements.   Updates   Credit card payment support added   A new credit card option has been added to the billing menu within the Customer Administration Portal. This can be used to setup recurring payments or make one-time payments.       ... View more

Product changes and fixes for Atlas On February 5 2026, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.   Fixes - UCaaS   Fixed minor issue with conference number after a change order Fixed an issue where a new order with an audio conference service is assigned DIDs, but the order is changed before completing the Assign DID task. When the modified order is then processed, the DID assigned during the first Assign DID operation was not being retained. This has been fixed.   ... View more

User Guide for the Yealink W76P DECT   The Yealink® W76P is a 10-line, 10-handset DECT Wireless phone packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Yealink® W76P DECT wireless phone.       Full-Feature DECT Wireless Phone System Up to 10 Lines Up to 10 Handsets Up to 20 Simultaneous Calls Base station is PoE and comes with a power supply W76P System comes with one W56H handset and charging base Up to 9 additional handsets can be added in any combination RT30 DECT Repeater is also available for expanding the coverage   Additional Handsets For Purchase W56H Standard Handset Li-ion battery with 30 hours talk time, 400 hours standby time and quick charging capability 2.4" 240 x 320 color screen with intuitive user interface 3.5mm Handset Jack Illuminated Keypad       W59R Pro Rugged Handset (Coming Soon) Rugged DECT handset with IP67 protection rating Antibacterial design, scratch-resistant, disinfectant-resistant 2.4" 240x320 TFT color screen with intuitive user interface HD voice and FNR (Flexible Noise Reduction) Bluetooth 5.2 headset support Li-ion battery with 28 hour talk time (18 with Bluetooth headset), 320 hours standby time (200 hours with Bluetooth headset) and quick charging capability Keypad backlight           Additional Handsets For BYOD In addition to the W56H and W59R Pro (coming soon) handsets, three additional handsets can be added via import as BYOD (bring your own device) options if you already have these handsets.   W59R Rugged Handset Certified to rigorous IP67 standard Bluetooth headset support Li-ion battery with 28 hours talk time (18 with Bluetooth headset), 360 hours standby time (200 hours with Bluetooth headset) and quick charging capability 1.8’’ 128x160 TFT color screen with intuitive user interface Keypad backlight       W53H Entry Level Handset (BYOD only) Li-ion battery with 18 hours talk time, 200 hours standby time and quick charging capability 1.8'' 128x160 TFT color screen with intuitive user interface 3.5mm Handset Jack Keypad Backlight       W73H Basic Handset (BYOD only) Li-ion battery with 35 hours talk time, 400 hours standby time and quick charging capability  1.8'' 128x160 TFT color screen with intuitive user interface 3.5mm Handset Jack Keypad Backlight     RT30 DECT Repeater for the W76P System The repeater can be deployed to extend the DECT radio coverage for the W56H and W59R handsets when paired with the W70B base station and increases the coverage significantly in all directions. Main Features: Compatible with DECT CAT-iq 2.0 Compatible with Yealink W70B DECT IP Base Station Up to 6 repeaters per base station Star connection Up to 2 repeaters can be arranged in cascade Auto association Support HD voice calls Plug & play setup Clear status LED display Wall Mountable     Click here to download the full Quick Start guide. ... View more

On December 8 2025, the Enterprise SIP Trunking portal will be updated with enhancements.   Updates   Fixed an issue where numbers being ported out weren’t removed Fixed an issue that caused numbers that were being ported out to not be automatically removed from the account.       ... View more

On December 8, 2025, the Customer Administration Portal will be updated with enhancements and fixes.   Updates   Email icon and bulk email options hidden if fax account not allowed to send emails Previously when an Administrator chose to block fax-to-email on an account, a user could still log into the portal and trigger sending one or more faxes to themselves via email. This feature is now blocked as well when the Administrator prevents sending faxes via email.     Fix for issue with assigning users to a fax account in a large enterprise Fixed an issue when trying to assign users to a shared fax service and the list of users was long.       ... View more

Product changes and fixes for Atlas On December 8 2025, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.   Updates - UCaaS   Customer Name now part of Default Shipping Address When an equipment order is shipped, the address information passed to the shipper includes the customer name, along with the shipping address. Partners can set one or more default shipping addresses to use on their orders, but the customer name used on the shipping order is still the customer name used in the Sales Order. This release adds a Company Name field to the default shipping addresses so you can override this behavior.       Initially, this new field is blank so the shipping address behavior will remain as is. If you are using your address as the default shipping address so you can stage devices before taking them to customer sites, but sometimes the UPS or FedEx driver sees the company name and takes the shipment to the end customer instead, this will help prevent that since the full shipping information on the label can be set in the defaults now.     Fixed issue when changing an Atlas user to a channel partner agent Fixed an issue that caused an Atlas user account to be stuck to a specific channel partner. This would happen if the user was updated to a Channel Partner Agent and assigned to a specific channel partner and saved. If you then tried to change the user back to a different type like a regular Atlas user, the user would continue to show in User Management only when filtered under the channel partner agent they were originally assigned to.   Fixed minor issue with resending an activation email to an inactive Atlas user Fixed an issue where a success message was not displayed when trying to resend an activation email to an Atlas user that had not created their account yet. The email was still being sent but there was no confirmation message that the email was actually sent.       ... View more

New Features and Updates for the Customer Administration Portal On September 27th, the Customer Administration Portal will be enhanced to support integrating your users to a Microsoft Teams environment.   Microsoft Teams Integration In this release, support for integration to a Microsoft Teams environment is being added. The integration being used is at the user level and not a direct trunking integration. This provides some additional capabilities you might not have with a direct trunking solution.   The user integration allows the end user to use a SIP phone as a desk phone that is directly tied to and managed by your service provider vs needing a special Microsoft Teams phone that is purchased and managed by your IT department. This allows a user to keep some features they have today, like Shared Call Appearances or Busy Lamp Fields for example. The user can take/place calls on their desk phone or their Microsoft Teams client.   A Customer Administration Portal Administrator can set up the Microsoft Teams Integration by using the Integrations, MS Teams menu.       IT Administrators will need to ensure they have the right Microsoft licensing, such as an E5 license or an E3 license with a Phone System license. Contact your Microsoft distributor for assistance with ensuring you have the right licensing.   The MS Teams integration menus will walk you through connecting your Microsoft domain to your Enterprise PBX. You will need your IT global administrator to complete the first part of the setup process.   After that is complete, you will be able to sync your Microsoft users that have the appropriate licenses to you PBX and can then complete license assignment in the Manage Phone System, MS Teams tab.   It can take up to 24 hours for a sync request to complete.   A User Guide will be posted on the steps to enroll your Microsoft domain and the necessary steps to complete the license assignment.   ... View more

New features and updates for the customer administration portal On April 24, 2023, the Customer Administration Portal will be updated with enhancements and fixes.   Updates for the Customer Administration Portal   Support for Grandstream 16-, 24-, and 48-port V1 analog gateways Support is being added for managing Grandstream GXW4216 V1, Grandstream GXW4224 V1 and Grandstream GXW4248 V1 analog gateways.   These are the first generation of these gateways (V1). There are new V2 versions, but we are not supporting those at this time.   These are high-density analog-to-SIP devices for use in applications where a building is pre-wired for analog phones such as nursing homes or hotels.   Once these devices are added to your enterprise, users can be assigned to any of the analog ports.     Information on each of these devices can be found below. Grandstream GXW4216 V1 16-Port Analog Gateway  Grandstream GXW4224 V1 24-Port Analog Gateway  Grandstream GXW4248 V1 48-Port Analog Gateway    ... View more

New features and updates for the customer administration portal On September 20, 2023, the Customer Administration Portal will be updated with enhancements and fixes.   Updates   Call-in prompt recording for Auto Attendants Currently, prompts for Auto Attendants must be recorded separately and uploaded. In this release, the ability to call-in and record an updated prompt is being added. In order to enable this feature, a passcode must be set for access to the Auto Attendants. To do this, go to the Enterprise settings and choose Auto Attendants in the menu. Click the gear icon to get to the settings.       Then enter a passcode.       On an Auto Attendant that has an external number, edit one of the menu options to transfer the call to extension 2001 and save the new menu.       Once enabled, call the Auto Attendant from an outside number, enter 2001 as the extension and the passcode at the prompt, enter option 1 to configure an Auto Attendant and then follow the prompts for changing the prompt on a specific Auto Attendant.   Fixes   Fix for issues assigning Teams licenses to users A fix has been applied to help address issues where errors were occurring when assigning a Teams license to a user in the Manage Phone System page.     Fixed an import user issue for Enterprises that are not converted to Webex enabled For Enterprises that are not converted to enable the new Webex seats, importing a CSV or users in Administration and Access would fail to import any new user you add that only included the name, email address and role to the CSV. This has been fixed.     Fixed an issue with on-net calling name configuration Use of bulk update to change the on-net calling name for a group of users would not always update the name correctly. This has been fixed.   NOTE: On-net calling name settings only change the calling name for calls that remain on our voice network and don't get routed to another operator such as Verizon or others.   ... View more