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When launching nCommand Plus, you'll be asked to enter your username and password. This applies to all versions including Android, iOS, Windows and macOS.   You will need to enter this information each time you log into the applications, but Android and iOS both provide methods to securely save usernames and passwords and associate those with an application, making logging in much easer.   Below are two sections - one on how to use the Google Password Manager on Android and the next on how to use Passwords on iOS.     Saving your login information on nCommand Plus for Android   Note: Saving your username and password maybe different depending on your phone manufacturer. This article uses Google Password Manager. Other password managers should be similar such as on Samsung devices.   When you launch nCommand Plus and touch the Username field, Android will bring up the keyboard. In most instances, you'll also see a Passwords button.       Touch the Passwords button. If you don't have anything saved for nCommand Plus, you'll see No saved passwords for nCommand Plus. Touch Manage Passwords to create a new entry in the password manager.       This will bring up the list of all your currently saved entries. Touch Add password to create a new entry.       Next, touch Select App. This will bring up a scrollable list of all your apps. Locate nCommand Plus and choose it.     You should see nCommand Plus as your selected app. Fill in the username and password you use to login to nCommand Plus with. You can also add a note that stays within the password manager. Once you entered your information, touch Save in the upper right corner to save this to the Google Password Manager.     Now, anytime you logout of nCommand Plus and then launch nCommand Plus later, touch the Username field and Google Password Manager will offer to fill in the fields for you. Touch Continue to automatically fill in the fields and then just touch Sign in to login.          Saving your login information on nCommand Plus for iOS   iOS has a built-in Passwords application. This application can be used to save username/passwords for various sites or applications you use on iOS. To create an entry for an application, it's easier to just start from the application itself.   When you launch nCommand Plus and touch the Username field, iOS will bring up the keyboard. In most instances, you'll also see a Passwords button.       Touch the Passwords button and this will bring up a list of your currently saved entries. Touch the + (plus) button in the upper right corner to create a new entry.       Since you launched this from the nCommand Plus app, the app name is already filled in for you. Enter your username, erase the auto-generated password and enter the password you use to login to nCommand Plus. You can enter some notes for use within the Passwords app. When you have finished, touch Done in the upper right corner to save this entry.           Next time when you launch nCommand Plus, touch the Username field to bring up the keyboard. Then touch Passwords. This will bring up the list of stored passwords. Choose your nCommand Plus entry from the list and this will auto fill you username/password. Then touch Sign in to login to nCommand Plus.       ... View more

When launching officeXtend, you'll be asked to enter your username and password. This applies to all versions including Android, iOS, Windows and macOS.   You will need to enter this information each time you log into the applications, but Android and iOS both provide methods to securely save usernames and passwords and associate those with an application, making logging in much easer. Below are two sections - one on how to use the Google Password Manager on Android and the next on how to use Passwords on iOS.     Saving your login information on officeXtend for Android   Note: Saving your username and password maybe different depending on your phone manufacturer. This article uses Google Password Manager. Other password managers should be similar such as on Samsung devices.   When you launch officeXtend and touch the Username field, Android will bring up the keyboard. In most instances, you'll also see a Passwords button.   Touch the Passwords button. If you don't have anything save for officeXtend, you'll see No saved passwords for officeXtend. Touch Manage Passwords to create a new entry in the password manager.     This will bring up the list of all your currently saved entries. Touch Add password to create a new entry.    Next, touch Select App. This will bring up a scrollable list of all your apps. Locate officeXtend and choose it.     You should see officeXtend as your selected app. Fill in the username and password you use to login to officeXtend with. You can also add a note that stays within the password manager. Once you entered your information, touch Save in the upper right corner to save this to the Google Password Manager.     Now, anytime you logout of officeXtend and then launch officeXtend later, touch the Username field and Google Password Manager will offer to fill in the fields for you. Touch Continue to automatically fill in the fields and then just touch Sign in to login.            Saving your login information on officeXtend for iOS   iOS has a built-in Passwords application. This application can be used to save username/passwords for various sites or applications you use on iOS. To create an entry for an application, it's easier to just start from the application itself.   When you launch officeXtend and touch the Username field, iOS will bring up the keyboard. In most instances, you'll also see a Passwords button.       Touch the Passwords button and this will bring up a list of your currently saved entries. Touch the + (plus) button in the upper right corner to create a new entry.     Since you launched this from the officeXtend app, the app name is already filled in for you. Enter your username, erase the auto-generated password and enter the password you use to login to officeXtend. You can enter some notes for use within the Passwords app. When you have finished, touch Done in the upper right corner to save this entry.       Next time when you launch officeXtend, touch the Username field to bring up the keyboard. Then touch Passwords. This will bring up the list of stored passwords. Choose your officeXtend entry from the list and this will auto fill you username/password. Then touch Sign in to login to officeXtend.       ... View more

Product changes and fixes for Atlas On July 31 2025, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.   Updates Significant improvements to customer loading time  We’ve made some significant performance improvements to Atlas to help improve load times on the Customer’s tab and additionally, when loading a specific customer.    In doing so, we have changed what information we show for each customer.  The following changes are being applied:  Each customer account now appears on a single row of information. This significantly reduces the number of pages needed to display customer data, making it much easier to find specific accounts. With fewer rows to sift through, search results for a customer will now fit on one page.   The Address column has been removed from being displayed. The address shown in the column was the primary address regardless of where each user was located. Removing this helps reduce the amount of data to load, improving response times.  Moving Forward:  You can now search for a customer directly from the Customers tab using any of the following criteria: Company Name, Email Address, Primary Contact's First and Last Name, Primary Contact Phone Number, or Customer Status.    To locate a customer based on seat-level information (such as an End User’s First/Last Name or Phone Number), please use the Assigned Number Lookup tool found under the Tools menu. This feature will identify the associated customer and provide a direct link to their customer account page if a match is found. Larger customer accounts also load more quickly letting you help your customers faster.      UCaaS Update to moving locations for the Secure Voice service Changing locations on the Secure Voice service now requires that the service be unassigned from the user prior to the location change.       ... View more

On July 24, 2025, the Customer Administration Portal will be updated with enhancements and fixes.   Updates   Text-to-speech now supported for creating prompts The Announcement Repository now supports creating prompts using Text-to-speech. Select from 5 different voices, enter your text and then generate your prompt. You can then play it back to see how it sounds before uploading it to the repository. To get started, go to the Announcement Repository, choose Location, User or Service announcements and click Upload Audio File. A new Text To Speech tab has been added to this dialog.   Choose this tab, then choose a voice sample to play. Click the arrow to hear some sample text using each of the voices.   Enter the text you want for the prompt and click Generate.   Once the audio is generated, a wave file will be created. Click the play icon to hear your generated prompt or click download to save it locally.   When you are satisfied with how your prompt sounds, name the file so it’s easy to identify in your Announcement Repository.   Then click Upload to add this file to your list. Since this file was created in the Location Announcements and the SYSTEM group, the file will appear in Auto Attendant and Call Center menu selections.   When editing an Auto Attendant, edit the menu this prompt is for, and choose Browse for the prompt. Select it from the list and then click Save to assign this prompt to your Auto Attendant.   If you like a particular voice, you can type in and record all your prompts this way to you use a consistent voice throughout.     Admin controls for automatic setting of cover page per fax account An admin can now set a default cover page to use with each fax account. The admin can also choose to enforce only a specific cover page for that account. When editing the configuration for a fax account, a new default cover page section has been added.   To begin using this feature, move the Default Cover Page slider to On. Choose the cover page from your existing list that you would like to set as the default.     Note that with the Enforce option off, this acts like a recommended cover page in that when a user goes to send a fax, this will be the default to use. They can however choose a different cover page template if they would like or simply send with one. Click Save to use this default cover page configuration. If you want to enforce usage of a specific cover page, also move the Enforce default cover page option to On and click Save.   When a user selects this fax account to send a fax from, the default cover page is set and the user can’t select the other options such as Write cover page or No cover page, or change to a different cover page template. The user can edit the fields in the template if needed.   Note if this fax account is typically used for email-to-fax, the chosen default cover page should be a static cover page as the system will prepend the cover page to the emailed document before sending, but any fields are not filled in.       Incoming faxes will now show caller name When faxes are received, the Sender Name column will now be filled in with the available caller name. If the sending user does not have a caller name available, this may only show as City and State that the number is from. Previously this would always show as Enterprise Service.       Fax cover page editor now has print preview When creating a fax cover page template, you can now preview how the cover page will print. Click the printer icon to bring up the print dialog. The Print Preview option will let you view how this page will look in either letter or legal size. At the bottom of the dialog is a Print option. This option will bring up your operating system specific printer options if you would like to send it to a printer or print it as a PDF.       ... View more

Updates for nCommand Plus and homeXtend Plus rolling out week of July 28, 2025   Updates will been released for the nCommand Plus mobile and desktop apps that includes various bug fixes, along with feature updates. Additionally, the homeXtend Plus mobile apps will be updated with bug fixes and general improvements.   nCommand Plus Updates Updates  The client now supports a Logout option that will retain call records and other data. Logout will be available in the Settings page of the apps. Logging out will retain all user data including call history, etc. The DND button is removed from the main screen and is available in the Call Control tab. The "Local DND" option is no longer necessary with the introduction of logout.  The desktop client now supports Busy Lamp Fields (BLFs) in the same way that the mobile client does within the Enterprise contacts. If your account gets locked out, the client will automatically logout. You will need to reset your password before being able to log in again. Minimum iOS version is now 16.  Fixes  Fixes to messaging to improve how quickly messages are displayed in the desktop and mobile clients. Various other fixes and improvements.    homeXtend Plus Updates The client now supports a Logout option that will retain call records and other data. Logout will be available in the Settings page of the apps. Logging out will retain all user data including call history, etc. The DND button is removed from the main screen and is available in the Call Control tab. The "Local DND" option is no longer necessary with the introduction of logout.  Minimum iOS version is now 16 Various fixes and improvements.     If you have automatic updates on for the mobile apps, the app will be installed automatically during the release week. If the update has not been applied, open the App Store (iOS) or Play Store (Android) and check if you have any outstanding app updates to apply.   When released, the new version 2.7 desktop app for nCommand Plus can be downloaded here.   ... View more

Updates for officeXtend rolling out week of July 28, 2025   Updates will been released for the officeXtend mobile and desktop apps that includes various bug fixes, along with a feature updates.   officeXtend Updates    Updates  The client now supports a Logout option that will retain call records and other data. Logout will be available in the Settings page of the apps. Logging out will retain all user data including call history, etc. The DND button is removed from the main screen and is available in the Call Control tab. The "Local DND" option is no longer necessary with the introduction of logout.  The desktop client now supports Busy Lamp Fields (BLFs) in the same way that the mobile client does within the Enterprise contacts. If your account gets locked out, the client will automatically logout. You will need to reset your password before being able to log in again. Minimum iOS version is now 16.  Fixes  Fixes to messaging to improve how quickly messages are displayed in the desktop and mobile clients. Various other fixes and improvements.    If you have automatic updates on for the mobile apps, the app will be installed automatically during the release week. If the update has not been applied, open the App Store (iOS) or Play Store (Android) and check if you have any outstanding app updates to apply.   When released, the new version 2.7 desktop app can be downloaded here .     ... View more

On June 9 2025, the Microsoft Operator Connect portal will be updated with enhancements.   Updates   Ability to add Directory Listing to a number For Sinch Operator Connect, the ability to create a directory listing for a number has been added to the Customer portal. To add a directory listing, choose the number you want a listing for (this is typically one main number for your company), enable the Directory Listing option and enter the details. Click Validate to ensure the address is entered correctly and then click Update to save this directory listing.     Fixed an issue with Bulk Update Fixed an issue in bulk update operations where if fields like state or country were entered in lowercase, the validation would fail. Validation is now case insensitive.     ... View more

On June 9, 2025, the Customer Administration Portal will be updated with enhancements and fixes.   Updates 2FA Support for UCaaS Customer Administration Portal logins The Customer Administration Portal now supports adding 2FA (two-factor authentication) as an extra layer of security for your login. 2FA is supported through the use of mobile authenticator apps like Google Authenticator, Cisco Duo and Microsoft Authenticator. These can be downloaded from the app stores.  To enable this feature, login to your Customer Administration Portal. In the upper left just to the right of the logo is your account info. Click the drop-down arrow next to your name and click Account.   Next, scroll down to new Two Factor Authentication section, move the slider from Disable to Enable.     Once enabled, a QR code will be displayed.   Use a mobile authentication application like Google Authenticator, Cisco Duo or Microsoft Authenticator to scan the QR code. When you open the app on your mobile phone, the apps typically have a + or +Add option to add a new service. Touch that option, then choose to scan the QR code. The app will then enable your phone’s camera. Aim the camera at the QR code on the screen until the app picks up the QR code. Using a QR code is a quick and easy way to add this to your authenticator app.  The app will add this login to your list and generate a 6-digit code. Enter the code from the app and click Submit in the Enter the code here box. The account will now show Enabled.   The next time you log into the Customer Administration Portal, enter your username and password as normal. Then you will be requested to enter a 6-digit code shown in your authenticator app. Find the code next to the entry for your login. The codes have a short time-out, so you may need to wait for the next code to be generated before entering and completing your login.   Additionally, 2FA can be disabled and preserve your 2FA settings so it can be re-enabled later. The 2FA settings can also be deleted by clicking the trash can icon so you can start the process over if you decide to change your mobile authentication app.    Auto Attendant Transfer to Operator Update Fixed an issue with Auto Attendant menus where if "Transfer to Operator" was selected but then the transfer destination was set to *55extn, subsequent viewing of the Auto Attendant settings would show this as "Transfer to Specific Mailbox" instead. This will now correctly show "Transfer to Operator".   Improved fax quality for cover pages Improvements have been made to increase the quality of transmitted fax cover pages.   Fixed a minor issue with the large-port Grandstream ATA UI Fixed an issue where the large-port Grandstream ATA line assignment UI was showing some extensions available to assign even if the device was assigned to a location with no services.   Fixed minor issue with Auto Attendant submenu changes Under specific conditions, adding a "Transfer to Submenu" option, then disabling it, will cause all "Transfer Without Prompt" options to show as "Transfer With Prompt". This has been fixed.     ... View more

Product changes and fixes for Atlas On June 9 2025 , additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.     Updates   New email notification for unprovisioned E911 calls A new feature is being added to provide emails to you for any calls your users make to E911 that do not have an address provisioned. This is most common for customers using SIP Trunking where the E911 service is not properly configured within the customer’s premise PBX. A new E911 Contact will be added to Partner Setup->Contacts.   This contact will receive an email for any unprovisioned E911 call and will contain the phone number the call was placed from and the customer account the number is on. When you receive these, please reach out to the customer to help them get their PBX configured correctly. Unprovisioned E911 calls go to a central call center instead of the local PSAP.     Fixed issue with add-ons for Cloud Business Fax Fixed an issue where if a partner only had Cloud Business Fax services enabled in Partner Setup, then add-on sales orders would show no services available to add.   Fixed issue with editing the time zone for users When editing the time zone of an existing user, a user could choose “Please Select a Time Zone” as an option and save the change. This has been fixed.   Fixed issue with LNP Account Number field validation Fixed an issue when entering an LNP order where the field length of the Account Number was not being validated. An error will now be shown.     Port orders placed in Atlas for Operator Connect and others will now use the correct account for porting For products like Operator Connect, port orders that were placed in Atlas instead of the Customer portal were being placed on the wrong account. This has been fixed.   Fixed an issue affecting Enterprise SIP Trunking toll free port orders Fixed an issue in Enterprise SIP Trunking that was allowing a toll free port-in order to be placed when no toll free routing labels had been created yet.       ... View more

The Since Voice Microsoft Operator Connect Portal The portal works in conjunction with your Microsoft Teams account to make it easy for you to self-manage your telecom services. From the Sinch portal, you can: Buy new local numbers Buy new Toll Free numbers Ensure a default 911 address is available for each number Add CNAM to each number Enter your own orders to port in numbers you may already have that you would like to use with the service Create accounts for other users in your company that you would like to help manage your services View call logs View your bills and Create support tickets with Sinch. Numbers you purchase will be automatically added to your Microsoft tenant and can be managed by you in your Microsoft Teams Customer Admin console, making our solution super easy for anyone looking to gain full control over day-to-day telecom operational needs.   Account Creation When your account is ready to use, you'll receive an email inviting you to create your portal account. The link in the email will take you directly to the account sign-up page.   Once you are signed up, come back anytime to: https://portal.sinchopconnect.com/ and login again to resume managing your services.     Dashboard The Dashboard displays the count of any numbers that are on your account and have been uploaded to your Microsoft tenant. NOTE: During the initial ordering processing, some numbers may already be on your account. You can review those and decide if you want to keep them or return them and buy new numbers.     Number Management The Numbers menu provides access to our extensive inventory of numbers across the US and Canada, as well as an extensive inventory of Toll Free numbers that you can add at any time. Above the list of numbers are three tabs: Local Numbers, Toll Free Numbers and Return/Restore Numbers.     Ordering Numbers To order new local numbers, choose the Local Numbers tab, then click Add Number(s) in the upper right. To order new Toll Free numbers, choose the Local Numbers or Toll Free Numbers tab, then click Add Number(s) in the upper right. Choose Toll Free as the Number Type. Extensive search options are provided to help you find the right numbers for your business.   Local Numbers To order US numbers, set the Country to US (default). The State list will be updated to include the 50 states and the District of Columbia. If you need Canadian numbers, set the Country to Canada and the State list will be updated to include the Canadian Provinces. Other options like Sequential let you retrieve a list of numbers that are numerically sequential by the last 4 digits. The Max Size defaults to looking for 10 sequential numbers. You can also search by Prefix or Rate Center. The Vanity search option lets you enter a Phrase and a Position on where the phrase should match.   Toll Free Numbers To order Toll Free Numbers, choose Toll Free as the Number Type. You can choose a Prefix to search, in addition to looking for sequential ranges or Vanity options as well.     Once you have a list of numbers that meet your search criteria, choose them from the list at the bottom, then click on Buy Numbers.   Adding 911 and Outbound Caller Name Once you choose Buy Numbers, you'll be provided an option to add E911 and Outbound Caller Name (CNAM for short) to the numbers. You can also change the E911 or CNAM for any number by going to Numbers, then clicking the individual number to edit the entries.     The E911 section will be automatically expanded. To add E911, move the Disable/Enable slider to Enable. The list of Civic Addresses is pulled from your Microsoft Teams Customer Admin console. Select from the list which address should be used for these numbers. Then click Validate to ensure that we can provide E911 services to this address. Don't worry. E911 will still be provided if the address does not validate. NOTE: E911 when used with Microsoft Operator Connect requires additional setup in your Microsoft Teams Customer Admin console so that E911 calls are properly routed. Consult your IT Administrator or Microsoft support specialist with details on how to properly configure E911 support.     Outbound Caller Name is a calling name service that allows the name to be delivered to the destination caller whenever a call is placed over the PSTN (public switched telephone network). Using this setting allows you to set the caller name (CNAM) to reflect your company name. Or, you can edit these later if needed to show the individual user's name that you man have assigned the number to. NOTE: This does not change how internal Microsoft Teams calls are presented to other Teams users. This service is only used when a call is placed with the dialer in the Teams client and the call goes out to an external destination.     When you are done setting the E911 and Outbound Caller Name options, click Place Order in the lower right to add these numbers to your Number inventory. The numbers will be automatically added and made available in your Microsoft Teams Customer Admin console.   Return/Restore Numbers If you would like to remove a number(s) from your account, go to the Numbers menu, click the specific number and choose Return Number at the bottom. This will remove the number from future billing. You should unassign the number from the User/Auto Attendant/Call Queue you may have it assigned to on your Microsoft Teams account prior to returning the number in the Sinch Voice portal. Any returned local numbers will still be available for a period of time to restore those to your account.   NOTE: Toll Free numbers cannot be restored once they are removed from your account. Make sure you really no longer need a Toll Free number before returning it.   The Return/Restore Numbers tab can be used to view numbers that you have returned. If the number is still available to be restored to your account, click Restore in the Action column and the number will be added back to your account.     Number Porting We'd love for you to adopt our service, so of course we've made number porting easy for you to do and fully under your control. Ordering and testing a few numbers on your account lets you determine how well the service will work for you and your employees. When are you ready to move your existing numbers over, click on the Port-In-Orders menu to begin. If you've had any previous port-in orders, they will be listed here including any complete or pending orders. Click the order number to open any existing port order.   Creating a Port-In Order To start a new port-in order, click the Create Order button.   Creating an order is done in a few steps. The first step is to make sure the numbers you want to move to our services are portable, that is, the numbers can be reassigned from your current carrier to us. On the first screen, enter the numbers that you wish to port. You have several ways to enter the numbers depending on how many. If you have a few, you can just type in the 10-digit numbers in the +Add TN box on the right. If you have them in a list such as in a column in Excel, you can select the entries and copy/paste those into the +Add TN box. The numbers should be 10-digit numbers without any 1- or +1- in front. Optionally, you can click "here" in Download Sample CSV here at the bottom of the left-side box. This will download a CSV template that you can then add in your numbers, then import. Once you have your numbers entered, click Validate TN in the bottom right.   The port-in availability status will be shown in the next section. If your number(s) is portable, the Is Portable column will be Yes. If not, No will be shown and a reason for why the number is not portable will be shown. You can only port numbers to our service that indicate Yes.     Click Port-In TNs to go to the next section. At the top, the list of numbers that are portable will be shown. The remainder of the entries are critical to getting your port order entered correctly and making sure the porting process is smooth. The information you are about to fill in provides us a Letter of Authorization, or LOA that allows us to submit a request to your current carrier to port your numbers. All information in this section must exactly match the information that your current carrier has. The best option is to get your current Bill Copy from your current carrier as this should have your current Account Number/Billing Telephone Number, correct Address and other information. The first thing to do is decide on when you want the number port to take place. For business numbers, this can take up to two weeks or longer for complex ports. Select a FOC Time Zone, and then choose a FOC Date and Time. FOC stands for Firm Order Commitment. This is the date and time you are requesting the port to take place. Your current carrier will need to accept this request and has up to 72 hours to do so. If your current carrier accepts your requested date and time, your numbers will port then. Optionally, you can select the On Demand check box. You must then select a FOC Time Zone and FOC Date. The On Demand option lets you trigger the number port operation any time during the agreed upon FOC day.     The next section can be filled out using your current bill copy. The information on the left must match your current carrier information. Any field with a * is required to be entered. Once you have entered the information, select the numbers in the column on the right, then click the right-facing arrow to move those over to the next column. Then click Next at the bottom to go to the order review page.   Review your port-in order to make sure the information looks correct and then submit the order. Once your order is submitted, it will now show in your list of Port-In Orders.   Reviewing Port-In Orders To check the status of your port-in order at any time, click the Port-In Orders menu. The Status indicates what state your port order is in. Pending means the order has not completed yet. Closed means the order is completed. For Pending orders, the details in the other columns indicate the progression of the order. If all your numbers have a FOC confirmation, then the FOCED column quantity will match the TN Quantity column and the FOC Date(s) column will list what date/time your current carrier has accepted. This will typically be what you requested. If your carrier has rejected your request, the number quantity will be listed in the Rejected column. To see why the port request was rejected, click the Notes icon on the far right to review any order notes. To fix up any information, click the Order ID, then click Update to make changes and resubmit. When the port has completed, the numbers will be shown as Activated and the order status will move to Closed.     NOTE: When your numbers complete the porting request, they will be added to your number inventory but are not assigned to any service. This means customers calling those numbers will not reach anyone since they are no longer routing to your previous carrier. At this point, you must go into your Microsoft Teams Admin console and assign the numbers to their respective services for call routing to complete.   Orders The Orders menu will show a history of any number orders you've placed on your account.   User The User menu allows you to create additional users at your company that you may want to help manage your account. To add users, click Add New User in the upper right.   Enter the email address and name of the user you want to invite. If you want them to have Admin access, check the Admin Access box. Then click Send Invitation. The user will receive an email inviting them to create their account.   Call Logs The Call Logs menu will let you view, search and download your call history. The calendar, From Number and To Number fields can be used separately or in conjunction to help narrow your search. Use the Search button to find the call logs matching your search options. Click the Download CSV button to receive an email with a link to download the call history matching your search options.     Billing The Billing menu is where you can see your past and current invoices. You will receive an email minder about your invoice when it is ready. Download your current invoice from here for details on remitting your payment for services.   Support If you have any issues with your voice services or this portal, click the Support tab, then click Create Case in the upper right. Enter a Summary and Description. You can also add in additional supporting documents like screenshots for example. Click Submit to submit your ticket. The Support tab is also where you can view your history of cases. You can communicate to our support team on any open tickets if you need to provide further details or submit additional supporting content.   NOTE: for any Teams-related issues, please open those with your IT department. We will not be able to assist you with issues related to your Microsoft Teams configuration. We can only assist with issues such as: Sinch Voice portal issues Call quality issues or call failure issues when calling out to the PSTN Incoming call routing issues where external callers are not able to call your Sinch Voice numbers Caller name delivery issues when calling out to the PSTN Number porting issues ... View more

On April 30, 2025, the Customer Administration Portal will be updated with enhancements and fixes.   Updates - UCaaS and Cloud Business Fax Introducing AIXtend  Introducing AIXtend, an intelligent AI agent for our Customer Administration Portal (CAP) developed to significantly improve user productivity.    Our first AI-driven feature is the new Fax Cover Page tool utilizing artificial intelligence to streamline content creation. Administrators can leverage this capability to generate initial fax cover page content, iterate on suggestions from AIXtend, or directly modify and save finalized versions as reusable fax cover page templates.  As an administrator, we’ve introduced a new Fax Cover Page menu in which you can build and maintain a set of cover page templates for your users. Use AI generation to help you get started!   See the user guide here.     Call Recording Server Updates  As part of this release, we are initiating the conversion of the call recording server we use in our platform. This should not have any impact on how you use the call recording service today, and the MP3 files will still be posted to your Customer Administration Portal account. Initially, only new customers will be provisioned with the new call recording server. Conversions for existing customers will occur slowly over the next 3-6 months.   May 1st: Akixi Call Center Reporting  We’re excited to announce that a new and improved Call Center Reporting experience is on the horizon! Designed to provide deeper insights, enhanced analytics, and a more intuitive user interface, this upgrade will offer a powerful, streamlined way to track and optimize call center performance. Stay tuned for more details in the coming weeks as we prepare to roll out this major enhancement. In the meantime, keep an eye on your inbox for onboarding information and key transition dates!    For a quick preview, go here.       ... View more

AIXtend is an intelligent AI agent for our Customer Administration Portal (CAP) developed to significantly improve user productivity.     Our first AI-driven feature is the new Fax Cover Page tool utilizing artificial intelligence to streamline content creation. Administrators can leverage this capability to generate initial fax cover page content, iterate on suggestions from AIXtend, or directly modify and save finalized versions as reusable fax cover page templates.     Creating a fax cover page template   A dedicated "Fax Cover Page" menu has been integrated into the administrative interface to enable the efficient creation and maintenance of these templates. Administrators can begin the template creation process by selecting the "Ask AIXtend" link.   Note: A Disclaimer dialog will always pop up on your use of this feature. Please read this carefully before using this feature.     Creating a fax cover page uses the latest generative AI models to help produce an initial version including templated fields for you or your users to edit when using the template.    All prompts are in the form of ”Create a fax cover page..”, with an example shown. Just starting typing what kind of cover page you want to generate in the prompt edit box and click Ask.     The suggested content will be generated for you.     Items that should be filled in by the sender are contained within brackets [], such as [Recipient’s Name] in this example.     Using AIXtend to iterate on your content   If you would like AIXtend to further enhance the content, enter any additional prompt requests in the suggest edits field, such as “Can you change this to a very positive tone” and click Ask.     Note that the AI generated content will nearly always need additional edits.     Saving your content as a fax cover page template   Once you click Save, you’ll be able save this as a template and then begin editing the generated content.       Before clicking Save Template, edit any content you would like. For example, you could copy/paste your company logo into the template and fill in any of the templated fields like company name or anything else that would stay the same regardless of who uses the template. Remove any boilerplate content and or content you don’t want. You could also just delete all the generated content and use the editing tools to build your own cover page template.   Once you have the template the way you want it, enter in a Template Name and click Save Template. This name will be visible to your end users, so name the template appropriately. As an Admin, you can always go back and make any further edits to this template.     Templates can be edited any time by an administrator by clicking the edit icon above, or deleted if the template should no longer be used.     How an end user can use a template when sending a fax   Users can use the templates any time when they go to send a fax. New options have been added to choose to write your own cover page (this does not use AIXtend), choose a template or go with no cover page. To use a template, select Choose Template, then select the one you want to use from the drop down.   A full set of editing tools are available to edit the template to include anything the user should replace prior to sending the fax, such as the recipient’s name or other items.   The Write Cover Page option lets a user copy/paste or create a cover page, though if there is something frequently used, an Administrator could add it to the template list.   Once all the fax fields are completed and the fax document attached, click Send to send the cover page plus fax document to the recipient number.        ... View more

NOTE: This feature will now be available on May 8th.   Setting up 2FA in the Atlas Portal    The Atlas portal now supports adding 2FA (two-factor authentication) as an extra layer of security for your login. 2FA is supported through the use of mobile authenticator apps like Google Authenticator, Cisco Duo and Microsoft Authenticator. These can be downloaded from the app stores.    This document will provide instructions on the key steps to successfully enabling 2FA for your Atlas portal account.    Atlas 2FA Setup    To enable this feature, login to your Atlas portal. In the upper right corner is a person icon where your Profile settings are contained. Click the icon.    Next, in the new Two Factor Authentication section, move the slider from Disable to Enable.    Once enabled, a QR code will be displayed.    Use a mobile authentication application like Google Authenticator, Cisco Duo or Microsoft Authenticator to scan the QR code. When you open the app on your mobile phone, the apps typically have a + or +Add option to add a new service. Touch that option, then choose to scan the QR code. The app will then enable your phone’s camera. Aim the camera at the QR code on the screen until the app picks up the QR code. Using a QR code is a quick and easy way to add this to your authenticator app.  The app will add this login to your list and generate a 6-digit code. Enter the code from the app and click Submit in the Enter the code here box. The account will now show Enabled.    The next time you log into Atlas, enter your username and password as normal. Then you will be requested to enter a 6-digit code shown in your authenticator app. Find the code next to the Atlas entry in your list. The codes have a short time-out, so you may need to wait for the next code to be generated before entering and completing your login.   Additionally, 2FA can be disabled and preserve your 2FA settings so it can be re-enabled later. The 2FA settings can also be deleted by clicking the trash can icon so you can start the process over if you decide to change your mobile authentication app.        ... View more