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On June 18 2026, the Enterprise SIP Trunking portal will be updated with enhancements.   Updates   Added Return/Restore as bulk update options for Connector Products A new enhancement has been added to allow for bulk return of numbers as well as bulk restoration of returned numbers. To use this option, choose Bulk Update from the sidebar menu, then click on Move to Return/Restore. Click the Download CSV link to download a template for this option. Carefully edit the template as it will include all numbers assigned to you. Any rows can be deleted from the CSV that you don’t want to change and leave only the ones you do want to change. Then save and re-upload the file.             Fixes   Fixed an issue during activating ports Fixed an issue that occurred when activating a port for a group. Once activated, users sometimes couldn’t scroll down to activate other groups. This has been fixed.     Fixed an issue where a returned number was not being shown as returned If a number had some services like a directory listing applied, then was returned, the number would still show in the portal as an assigned number. This has been fixed.       Coming soon: minimum password length increasing to 16 characters In an upcoming release within the next 5–10 weeks, the minimum password length for Customer Administration Portal logins will increase to 16 characters to further enhance security. This only affects new passwords or password resets. Existing passwords will continue to be supported. For additional security, use the 2FA feature to add an extra layer of security to your account.   ... View more

On June 18 2026, the Cloud Connect for Webex Calling (Cisco CCP) portal will be updated with enhancements.   Updates   Added Return/Restore as bulk update options for Connector Products A new enhancement has been added to allow for bulk return of numbers as well as bulk restoration of returned numbers. To use this option, choose Bulk Update from the sidebar menu, then click on Move to Return/Restore. Click the Download CSV link to download a template for this option. Carefully edit the template as it will include all numbers assigned to you. Any rows can be deleted from the CSV that you don’t want to change and leave only the ones you do want to change. Then save and re-upload the file.             Fixes   Fixed an issue during activating ports Fixed an issue that occurred when activating a port for a group. Once activated, users sometimes couldn’t scroll down to activate other groups. This has been fixed.     Fixed an issue where a returned number was not being shown as returned If a number had some services like a directory listing applied, then was returned, the number would still show in the portal as an assigned number. This has been fixed.       Coming soon: minimum password length increasing to 16 characters In an upcoming release within the next 5–10 weeks, the minimum password length for Customer Administration Portal logins will increase to 16 characters to further enhance security. This only affects new passwords or password resets. Existing passwords will continue to be supported. For additional security, use the 2FA feature to add an extra layer of security to your account.   ... View more

On June 18 2026, the Microsoft Operator Connect portal will be updated with enhancements.   Updates   Added Return/Restore as bulk update options for Connector Products A new enhancement has been added to allow for bulk return of numbers as well as bulk restoration of returned numbers. To use this option, choose Bulk Update from the sidebar menu, then click on Move to Return/Restore. Click the Download CSV link to download a template for this option. Carefully edit the template as it will include all numbers assigned to you. Any rows can be deleted from the CSV that you don’t want to change and leave only the ones you do want to change. Then save and re-upload the file.           Fixes   Fixed an issue during activating ports Fixed an issue that occurred when activating a port for a group. Once activated, users sometimes couldn’t scroll down to activate other groups. This has been fixed.     Fixed an issue where a returned number was not being shown as returned If a number had some services like a directory listing applied, then was returned, the number would still show in the portal as an assigned number. This has been fixed.       Coming soon: minimum password length increasing to 16 characters In an upcoming release within the next 5–10 weeks, the minimum password length for Customer Administration Portal logins will increase to 16 characters to further enhance security. This only affects new passwords or password resets. Existing passwords will continue to be supported. For additional security, use the 2FA feature to add an extra layer of security to your account.   ... View more

Product changes and fixes for Atlas On June 18 2026, additional features and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.   Updates   Adding rule that two locations cannot have the same name When editing any location names in Atlas for a customer, an error will be shown if a location name you try to create is the same as an existing location name.     Added some additional enhancements to the Assigned Number Lookup tool The Assigned Number Lookup tool has been enhanced with some new features to make it easier to do multiple lookups and save the results of your search. When doing repeated searches for numbers, you can now use the Clear button to remove all your previous entries instead of either manually removing each one or closing the dialog and reopening it. A new Export button lets you download a CSV of the search results.       New option for Partners to specify number ranges that will not be returned automatically A new section has been added to Partner Setup that allows you to specify number ranges for DIDs that you don’t want to be returned. DIDs that fall within your specified ranges will instead be kept in your DID Management section and set with Aging status as before. Note that number ranges that are not ported to us and instead are used with Partner trunks (denoted BYODID) do not need to be added to this list. Numbers that are already BYODID will never be returned and will always stay in your DID Management list.   To create a Protected Number range, go to Partner Setup in Atlas and click Add Range on the Basic Information page. Specify the beginning and ending numbers for the range, add a description and click the blue check mark. When you cancel a service or customer, any numbers that fall in that range will not be returned. If the number is marked as Inteliquent, it will still say Return as the option. But the numbers will instead go to DID Management instead of Restore.     If a number in a protected range does need to be returned, this can be done within DID Management. Select the number(s) you want to return and click Return Number, then click Yes. A dialog will indicate that the number(s) are in the protected range. In order to return those, check the box next to each number or click Select All, then click Return Anyway.         Fixed an issue where the Add Numbers feature was only allowing a total of 50 numbers for any rate center The Add Numbers feature in DID Management allows you to add up to 50 numbers to your inventory at a time. However, it was also only allowing up to 50 available numbers in one rate center in total. This has been expanded now to 1000 available numbers per rate center, but still must be ordered at 50 per request.     Coming soon: minimum password length increasing to 16 characters In an upcoming release within the next 5–10 weeks, the minimum password length for Atlas and CAP logins will increase to 16 characters to further enhance security. This only affects new passwords or password resets. Existing passwords will continue to be supported. For additional security, use the 2FA feature to add an extra layer of security to your account.           ... View more

On June 18 2026, the Customer Administration Portal will be updated with enhancements and fixes.   Updates   Added new Call Tree tool for visually viewing call routing from any Auto Attendant A new Call Tree tool as been added to the Enterprise menu. Currently, this new tool lets you visually view your call trees when they start from an Auto Attendant. Select the Auto Attendant you want to view from the drop down menu, then click on the Business Hours, After Hours or Holiday Menu (Advanced Auto Attendants) to visually see what options have been selected for each key press and where those route to.   If a key press is routed to a Hunt Group, the Agents in the Hunt Group will also be listed. If the key press is routed to a Call Center queue, the list of Agents in that queue will also be shown.         Added ability to toggle off Rules on an Auto Attendant A new enhancement was added to rules for Auto Attendants making it easier to turn off all the rules or turn them on again.   Once one or more rules have been added, the Scheduled Call Routing slider can be used to turn off all rules at once and re-enable them later. You can also disable each rule independently which you could do before unless you only had one rule. That now works as well.       Fixed an issue where the call recording Download All link wasn’t working Fixed an issue with the Download All option for Call Recording where the link to retrieve the zip file would result in an error.     Fixed an issue where Yealink devices were not honoring the correct time zone Fixed an issue with Yealink devices not updating the time based on daylight savings. Going forward, the phones will update correctly.     Coming soon: minimum password length increasing to 16 characters In an upcoming release within the next 5–10 weeks, the minimum password length for Customer Administration Portal logins will increase to 16 characters to further enhance security. This only affects new passwords or password resets. Existing passwords will continue to be supported. For additional security, use the 2FA feature to add an extra layer of security to your account.     ... View more

Product changes and fixes for Atlas On May 21, 2026, additional fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.   Updates   Numbers that were originally ported in will now remain in the DID Management list When a number is swapped out or on a service that is cancelled, the number will now be checked to see if it was originally ported in. If so, the number will not be moved to the Restore list and returned. Instead, the Retain/Portout/None options should be offered where None is the default Aging option.         ... View more

On May 26 2026, the Customer Administration Portal will be updated with enhancements and fixes.   Updates   We're rolling out an upgrade to the Akixi reporting platform that powers your call analytics and reporting on Voyant's hosted voice service. This release includes new reporting capabilities, administrative time-savers, a redesigned in-product help experience, and a wide range of bug fixes that improve the accuracy of call data and reports. No customer action is required — the upgrade will be applied automatically.   New Reporting Capabilities   New report: Calls by Interval and Entity A flexible new report that lets you break down call activity across the time intervals and entities that matter to your business. You can now run multi-axis interval reporting that combines a time dimension with an entity dimension in a single view. Choose your interval: 15 minutes, 30 minutes, 1 hour, 2 hours, 4 hours, 8 hours, 12 hours, day, week, month, or day of week. Choose your entity: Devices (including extensions and auto attendants), groups and queues, agents, or DNIS. This makes it much easier to spot patterns in call volume, talk time, and answer rates across the time windows you care about.   Refreshed out-of-the-box report set Akixi admins will see a refreshed set of pre-built reports designed around the operational areas businesses most often need to monitor: Performance Overview (last 30 days) External Usage (Inbound) Active Calls (real-time) Queues Performance Agent Performance and Availability Auto Attendant Activity Unreturned Lost Calls (service recovery) Together these give a clearer view of demand patterns, answer rates, queue efficiency, missed calls, and live activity — without needing to build reports from scratch.   Updated Enhanced Call Center Reports portfolio The packaged Enhanced Call Center Reports portfolio has been refreshed with the latest metrics and call-center capabilities. If you've applied this report set before, reapplying it will pull in the updated portfolio. Key reports are now set to open by default, so you'll see the most important views as soon as you sign in.   New abandonment metrics around entrance messages Two new queue reporting metrics let you see how many callers abandon a queue before the entrance message finishes versus after it completes, helping you understand whether message length or content is contributing to drop-off. You can now also see when an entrance message is playing in historic call logs and unreturned lost-call investigations.   Schedule reports to multiple recipients Scheduled reports can now be sent to up to 20 recipients in a single schedule. Up to 10 of those recipients can be non-users, provided their email address matches the reporting user's domain. This is great for distributing daily or weekly reports to wider stakeholders without having to set each one up individually. Invalid email addresses are now flagged at entry rather than failing silently.     Improved Call Center Reporting   New "Supervisor Transfer" call result When a supervisor transfers a call from a queue, the call is now reported with a dedicated "Supervisor Transfer" result and status description. This appears as a filterable end-of-segment reason, making it much easier to distinguish supervisor-initiated transfers from forwarded or overflowed calls when reviewing queue performance.   Call Policy visibility on Historic Call Log Two new fields can be added to the Historic Call Log to show which call policy was applied to a call: Call Policy (Seg) — the policy that applied to the specific call segment you're viewing. Call Policy (All) — the chain of policies applied across the call up to that point. This helps explain routing outcomes when calls go through scenarios like Night Service, Holiday handling, Forced Forwarding, or Overflow.   More accurate filtering on simplified call logs When you filter the simplified call log by a specific device, the system now reliably picks the first segment where the call actually interacted with that device — including the right context for where the call came from, what happened during the segment, and where it went next. This makes filtered investigations far less misleading and faster to interpret.   "Not Available" code usage on Agent List Agent reporting views now show how often agents are using each Not Available (N/A) reason code, including the "Other" bucket and additional code slots. Usage data is available in both real-time and historic contexts, helping supervisors quickly spot adherence patterns and the most common reasons agents go unavailable.   Bug Fixes and Stability Improvements This release includes a wide range of accuracy and stability improvements across call reporting, the Akixi native app, and call-flow modelling. Highlights of what's been fixed:   Call reporting accuracy Call Journey now displays correctly for Group Pickup and Call Center Directed Call Pickup scenarios. DID Digits and DID Digits Description now show the correct values in multi-forward call center scenarios. Consult transfers between agents no longer generate an extra empty segment with no ring or talk time. Overflowed queue calls answered by another user are now shown correctly in Active Calls and real-time reports. Ringing Time no longer shows zero for calls where a user performs a blind transfer. Reason Ended for parked calls now shows the correct call-park reason instead of "normal clear". Park-and-retrieve calls now show all expected segments in Historic Log (Today), with correct talk-time calculations. Calls forwarded from a DID to an Auto Attendant and abandoned before connection now show all expected call segments. Calls passing from an Auto Attendant to voicemail no longer appear to loop back to the AA in call timelines. An extra incorrect segment that could appear on calls flowing from PSTN through an Auto Attendant to an agent has been removed. Historic processing now correctly retains simple one-segment calls (e.g. PSTN-to-user) that were previously dropped, closing gaps between real-time and historic data.   Call-handling features Call Barge-In: the calling device name is now shown correctly in call logs instead of "Unknown". Barge-In calls are now reported with the correct call outcome instead of being shown as Ringing or Abandoned.   Reports and scheduling Editing a report's filters no longer unexpectedly changes or negates existing exclusions. Scheduled report emails now respect the saved date range — historical reports no longer email out real-time data when their range is set to something like "Yesterday". Report API pagination now consistently returns the correct next block of rows, eliminating duplicate data across pages.   Real-time and call modelling Outbound calls to the PSTN are now counted and displayed only once in real-time views, regardless of whether the call is answered, unanswered, or fails. "Ghost" calls with unusually long ring times or duplicated entries (appearing answered and then separately abandoned) are now collapsed correctly into a single accurate record. Calls that previously appeared stuck in Extension Reports are now cleaned up correctly, restoring reliable drill-down behavior.     ... View more

On May 7 2026, the Customer Administration Portal will be updated with enhancements and fixes.   Updates   Email-to-fax now sends multiple attached PDFs as a single fax Previously, if multiple PDFs were attached to an email-to-fax message, each PDF could be sent as a separate fax. With this update, email-to-fax will now align with the send fax experience in CAP, where multiple attached PDFs are combined and delivered as one fax.       ... View more

Product changes and fixes for Atlas On May 7, 2026, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.     Updates   Sales Order PDF now shows correctly after a change order If Change Order is selected in Service Orders, a new Sales Order with a -1a will be created with the previous items on it. However, when the newly changed order is then submitted again to Service Orders, the PDF documentation available on the Service Order would continue to show the original order details. This has been fixed.     The list of Cloud Business Fax products will now be shown in ascending order When selecting the list of Cloud Business Fax options on a Sales Order, the list will now be shown in ascending order making it easier to find the package you want.         Partner login tied to multiple containers will now work correctly For partners that have multiple products, like Operator Connect and UCaaS, the Atlas logins can now properly be created in either account and successfully navigate to and manage any of the products.   Ability to mark a number in Available status as ported out In Atlas DID Management, you can now mark a number in Available status as ported-out if you discover the number had been ported out.   Fix an issue where a number swap/cancellation might fail if E911 was not configured In rare instances, cancelling a service or swapping out a number might fail if the number did not have E911 configured on it previously. This has been fixed.     ... View more

On April 27 2026, the Customer Administration Portal will be updated with enhancements and fixes.   Updates   This release adds additional support for a range of newer Yealink phones. These devices will be supported for ordering and for BYOD (bring your own device) if you already have these.       Adding support for the Yealink W59R Pro Rugged DECT handset The new Yealink W59R Pro Rugged DECT handset will be available as extra handset that can be added to the W76P Yealink DECT phone system. This handset replaces the W59R handset for new orders. The W59R handset is still supported for BYOD. Information on this new handset can be found in the article on the W76P system found here: Yealink W76P DECT Wireless Phone System     Adding support for the Yealink SIP-T34W desk phone The Yealink SIP-T34W desk phone will be available for ordering. This phone is an upgraded version of the SIP-T33G phone and supports built-in Wifi. Bluetooth can be added via the BT51 Bluetooth dongle that will be available for purchase at a future date. Information on this phone can be found here: Yealink SIP-T34W Desk Phone (Coming Soon)     Adding support for the Yealink T7 and T8 series phone Support is being added for the newer Yealink T7 and T8 series desk phones. The phones will replace the current T4 and T5 series phones going forward. We are supporting the following models of these phones: Yealink SIP-T73U Yealink SIP-T73W Yealink SIP-T74U Yealink SIP-T74W Yealink SIP-T85W Yealink SIP-T87W Yealink EXP55 Expansion Module   More information about these phones can be found in these articles: Yealink SIP-T73U and SIP-T73W Desk Phones (Coming Soon) Yealink SIP-T74U and SIP-T74W Desk Phones (Coming Soon) Yealink SIP-T85W Desk Phone (Coming Soon) Yealink SIP-T87W Desk Phone (Coming Soon)   ... View more

Product changes and fixes for Atlas On April 27, 2026, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.     Updates This release adds additional support for a range of newer Yealink phones. These devices will be added to your Partner Setup with default pricing assigned. All of these devices will be supported for ordering and for BYOD (bring your own device) orders.     Adding support for the Yealink W59R Pro Rugged DECT handset The new Yealink W59R Pro Rugged DECT handset will be added to Atlas as an extra handset that can be added to the W76P Yealink DECT phone system. This handset replaces the W59R handset. The W59R handset is still supported for BYOD. Information on this new handset can be found in the article on the W76P system found here: Yealink W76P DECT Wireless Phone System     Adding support for the Yealink SIP-T34W desk phone The Yealink SIP-T34W desk phone will be added to Atlas for ordering. This phone is an upgraded version of the SIP-T33G phone and supports built-in Wifi. Bluetooth can be added via the BT51 Bluetooth dongle that will be available for purchase at a future date. Information on this phone can be found here: Yealink SIP-T34W Desk Phone (Coming Soon)     Adding support for the Yealink T7 and T8 series phone Support is being added for the newer Yealink T7 and T8 series desk phones. The phones will replace the current T4 and T5 series phones going forward. We are supporting the following models of these phones: Yealink SIP-T73U Yealink SIP-T73W Yealink SIP-T74U Yealink SIP-T74W Yealink SIP-T85W Yealink SIP-T87W Yealink EXP55 Expansion Module   More information about these phones can be found in these articles: Yealink SIP-T73U and SIP-T73W Desk Phones (Coming Soon) Yealink SIP-T74U and SIP-T74W Desk Phones (Coming Soon) Yealink SIP-T85W Desk Phone (Coming Soon) Yealink SIP-T87W Desk Phone (Coming Soon)     Brandable User Guides for these phones can be found here: Downloadable Resources for Partners     ... View more

User Guide for the Yealink SIP-T34W   The Yealink® SIP-T34W is an 4-line, Gigabit phone packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Yealink® SIP-T34W phone.     SIP-T34W Desktop Phone w/2.4" Color Display features: Line Keys 4 Total SCA 4 BLFs 11 Total SCA + BLF 12 (4 pages of 4 line keys) RJ9 Headset Jack yes USB Ports 1 USB A Expansion Module no Bluetooth BT51-A USB Dongle (extra) Wi-Fi Built in Wifi 2x Gigabit yes     Yealink SIP-T34W User Guide       ... View more

User Guide for the Yealink SIP-T87W   The Yealink® SIP-T87W is an 84-key, touchscreen Gigabit phone packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Yealink® SIP-T87W phone.     SIP-T87W Desktop Phone w/7" Adjustable Color Touchscreen Display features: Line Keys 84 (28 x 3 pages) Total SCA 16 BLFs 50 Total SCA + BLF 66 (16 SCA + 50 BLF) RJ9 Headset Jack yes USB Ports 1 USB A, 1 USB C Expansion Module Up to 3 EXP55 (extra power supplies needed) Bluetooth Built in Wifi 6 Wi-Fi Built in Bluetooth 5 2x Gigabit yes     Yealink SIP-T87W User Guide       ... View more

User Guide for the Yealink SIP-T85W   The Yealink® SIP-T85W is an 12-line, Gigabit phone packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Yealink® SIP-T85W phone.     SIP-T85W Desktop Phone w/5.5" Adjustable Color Display features: Line Keys 12 Total SCA 16 BLFs 50 Total SCA + BLF 60 (5 pages of 12 line keys) RJ9 Headset Jack yes USB Ports 1 USB A, 1 USB C Expansion Module Up to 3 EXP55 (extra power supplies needed) Bluetooth Built in Wifi 6 Wi-Fi Built in Bluetooth 5 2x Gigabit yes     Yealink SIP-T85W User Guide       ... View more

User Guide for the Yealink SIP-T74U and SIP-T74W   The Yealink® SIP-T74U/W is a 10-line, Gigabit phone packed with many advanced features that will enhance your day-to-day business activities and make your life easier. This guide is designed to help you use some of the most popular features with your new Yealink® SIP-T74U/W phone.   SIP-T74U Desktop Phone w/4.3" Color Display features: Line Keys 10 Total SCA 16 BLFs 59 Total SCA + BLF 50 (5 pages of 10 line keys) RJ9 Headset Jack yes USB Ports 1 USB A Expansion Module Up to 3 EXP55 (extra power supplies needed) Bluetooth BT51-A USB Dongle (extra) Wi-Fi WF50 Wi-Fi Dongle (extra) 2x Gigabit yes     Yealink SIP-T74U User Guide     SIP-T74W Desktop Phone w/4.3" Color Display features: Line Keys 10 Total SCA 16 BLFs 49 Total SCA + BLF 50 (5 pages of 10 line keys) RJ9 Headset Jack yes USB Ports 1 USB A Expansion Module Up to 3 EXP55 (extra power supplies needed) Bluetooth Built in Wifi 6 Wi-Fi Built in Bluetooth 5 2x Gigabit yes     Yealink SIP-T74W User Guide     ... View more