When a message is submitted to an aggregator, the aggregator will determine the home network of the destination telephone number and the feature requirements. Based on this information the aggregator will determine which available routes could be used to deliver the message. The type of routing algorithm chosen based on this information will determine the overall reliability and cost of the message. Choosing the lowest cost option (regardless of quality or provenance) would be regarded as least cost routing and is not recommended for mission critical traffic.
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SMS Latency is loosely defined as the amount of time it takes from when a message is submitted to an aggregator until the message is delivered to the handset. We say loosely because many companies define it more narrowly in their contracts to only include the time taken from when a message is accepted from an enterprise until it is passed onto the delivering SMSC, this is due mostly to the fact it is very difficult to guarantee latency in someone else’s network.
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JavaScript Object Notation a lightweight data-interchange format. It is easy for humans to read and write. It is easy for machines to parse and generate.
JSON and Sinch APIs
JSON ( application/json ) is the content type of both requests and responses if not otherwise specified.
Requests with invalid JSON will be rejected.
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Interactive Voice Response (IVR) allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.
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ISO-8859-1 is the default 8-bit encoding used in most ASCII and HTML documents, also known as Latin1. For use in SMS, it must be converted using GSM Encoding.
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ISO-27001 is a framework of procedures to ensure best practices and a managed approach to business information protection including risk, governance and compliance. Sinch are ISO-27001 compliant.
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Sinch (Digital Interconnect) messaging hub located in a Paris France data center. iSMS (or international SMS) hub processes messages from virtually every country in the world. This hub uses a variety of protocols to connect to the global GSM ecosystem.
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Internet Protocol version 6 (IPv6) is the version of the internet protocol that provides an identification and location system for computers on networks and routes traffic across the internet.
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Internet Protocol Address is a numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication.
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The Internet Protocol (IP) is the principal communications protocol in the Internet protocol suite for relaying datagrams across network boundaries. Its routing function enables internetworking, and essentially establishes the Internet. IP has the task of delivering packets from the source host to the destination host solely based on the IP addresses in the packet headers.
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An advertising video clip that is inserted in the middle of a complete MMS message. This video plays back as the subscriber is viewing the complete MMS message.
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The Sinch Compliance Center is being developed as a 1-stop-shop for
brand, business, voice, and messaging campaign registrations. Our vision
for this all-in-one platform is to centralize all compliance
requirements, ensuring that you only need to ent...
This article explains the benefits of vetting your brand and describes
the vetting process. The primary benefit of vetting is the potential to
increase your daily messaging limits, gain access to special use cases,
and improve your quality of service...
Onboarding for RCS is separated into two phases: RCS Agent Registration
and RCS Agent Launch. Below are the country and carrier specific rules.
Review these before registering an RCS Agent to ensure the agent is set
up correctly. RCS Agent Registrati...
Hi Pier-Olivier, For this type of issue we recommend you contact Sinch
Support. The linked article provides comprehensive instructions on how
to create a support ticket. Thanks and kind regards,
Hi Samantha, You confirmed you are using Contact Pro so I have moved
your message into this Contact Pro forum. The Contact Pro team will
reach out to you in due course with a response. Thanks and kind regards,
If you have not already done so please raise a support ticket, or if you
have already done so, please follow up on your support ticket - they
will be able to best advise you.Thanks and kind regards,
Hi Adhy, Many thanks for your question. I will reach out to our
numbering team to get some best guidance for you. In the meantime,
please refer to the following community article, which explain more
about porting numbers to Sinch: Porting, Hosting, a...
