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As a part of our continuing efforts to improve your user experience, we are migrating from the Service extranet to a new web-based Report Manager for SMS 365, enterprise service. The Report Manager offers a new approach for SMS analytics and reporting and provides the following advanced new feature enhancements that improve traffic and message management: More secured user management that allows customers to create and manage their own users. Intuitive, new user interface that provides dynamic search capability, ability to sort, remove and re-arrange columns. Optimized reporting to focus on the traffic statistics and message investigation. The Service extranet will be shutting down by 1st October 2020 but you will still be able to access reports using the Report Manager: https://reportmanager.sapmobileservices.com/   We could not migrate existing Extranet account credentials to the new report manager due to the way the account is structure (based on Hub Account login) and security reasons. There will be some actions required from you and our customers in order to support this migration successfully.   IMPORTANT ACTION REQUIRED: For security reasons, please contact us to create a new account in the new Report Manager or if you have any questions or concerns.  You can either: Reach out to your Account Managers who will be able to assist you Send an email to the Service Desk: ESSupport.digitalinterconnect@sinch.com.  To learn more about the new Report Manager tool, refer to the Report Manager for SMS 365, Enterprise Service - User Guide.   ... View more

The report manager for SMS 365, enterprise service, is a Web-based reporting portal that gives you the ability to view SMS traffic statistics and messages investigations.   The Report Manager for SMS 365, Enterprise Service - User Guide provides step-by-step instructions on using the report manager to generate traffic statistics and message information.   ... View more

Telecom Regulatory Authority of India (TRAI) in its continuous endeavour to create a cleaner and transparent system in the Indian telecom industry has released a new regulation to curb Unsolicited Commercial Communication (UCC) and enhance mobile subscriber privacy, TCCCPR 18 Telecom Commercial Communications Customer Preference Regulation 2018. The Regulation is intended to eliminate spam and fraud which has been a concern for many years. The regulation has mandated the use of Blockchain technology also known as Distributed Ledger Technology (DLT) to implement the solution.   In adherence to the upcoming implementation of these regulations, all businesses, enterprises (principal entities) and Telemarketers are mandated to register with operators on the DLT platform, along with their headers or sender IDs and content templates. TRAI has now directed all operators to restrict traffic for principal entities who have NOT registered themselves and their respective headers or sender IDs on DLT with effect from 31st May 2020.   Note: Only registered templates and headers will be allowed to send communications.   Who is Impacted? Only LOCAL TRAFFIC (companies with a local business license in India) are mandated for this DLT registration. Local India traffic are A2P traffic using alpha sender IDs.   INTERNATIONAL TRAFFIC who are using ILDO connections are NOT affected by this new regulation. No further action is required.   What needs to be done? Customers must complete the registration immediately on the DLT platform if they have not completed this process. In case the customer is already registered on any of the operator portals of DLT, kindly ask them to register all the sender id (Header) and SMS content (Template) that is used by your customer. Only registered template and headers will be allowed to send communication. Contact your Account Manager to obtain your registration numbers, which will be required to register the templates and headers on the DLT portal. ... View more

The TRA Consumer Protection Regulations document (published by the TRA) details the regulations for sending bulk SMS in the United Arab Emirates (UAE).   For further information about messaging regulations in the UAE refer to the TRA website: https://www.tra.gov.ae/en/home.aspx. ... View more

  The Data Extract Requests feature of the Customer Management Portal (CMP) allows you to create a traffic report for up to three hub accounts (per request) or for one specific MSISDN (Mobile Originated or Mobile Terminated) and for a specific date range within the last 12 months.   This guide shows step-by-step instructions on how to create Data Extract Requests.    NOTE: This is an opt-in feature, so you will need to contact your account manager in advance to have this activated. To create a Data Extract Request, complete the following steps: Log in to the Customer Management Portal. Select the Data Extract Request option from the left-hand menu. The Data Extract screen is displayed: Enter your specific values into the fields, noting that those fields marked with a red asterisk (*) are mandatory (under the Support Ticket tab): Field Heading Description MSISDN For single number extracts, enter the MSISDN in international E.164 format. Alternatively, you can enter the Order ID or the Message ID in the Order ID field. Service Account* Select your company name from the Service Account drop down list. Country Specify a country if you want to filter the results by country.   Date From*   Select the dates (date range) for you want to extract data for.   NOTE: The date fields are set to 00:00 Hours local time. If you want to include today’s traffic, or your required data is close to your own date line, set the Date To field to tomorrow’s date.   Date To*   Message Type* Select your message type, MO, MT or both. Hub account* Click Select Hub Accounts to select up to 3 hub accounts you want to extract data for Destination Operator Specify a destination operator if you wish to filter your results by Destination Operator. Order ID Enter the Order ID or Message ID for the MSISDN(s) you want to extract data for. Include Message Text* Select option yes or no TPOA (for MT) Specify the TPOA if you want to filter the results by TPOA. Service Number (for MO) Specify the Service Number if you want to filter the results by TPOA. Send Email Select this option to email an unencrypted copy to your Login ID.   NOTE: Once you have run the extract, you can save the report locally using the tool’s HTTPS connection. NOTE: For single number extracts, enter the MSISDN in international format with a plus (+) sign. Alternatively, you can enter the Message ID/Order ID in the Order ID field. To run your data extra report, click Search. NOTE: There may be a small delay whilst the report is run. If no matching records are found the following message is displayed: If you believe this to be incorrect, you may need to adjust your date or hub account values. If matching data is found, you will be prompted to open/save the results in an excel file: Repeat this process for any further reports you require, for example, for your other Hub Accounts.   ... View more

When creating a broadcast campaign (New Campaigns->Broadcast), select the Schedule tab and ensure that you use the Advance Scheduling option (highlighted in red below) to send the campaign out in parts:     This will ensure smoother processing of the messages, lesser queue build ups along with other benefits. ... View more