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We often have great instincts and when combined with knowledge and experience, we can achieve the most powerful results. When dealing with campaigns (10DLC, SMS, MMS, TFN) and you feel like something is off – do not ignore that feeling.   The Campaign Assessment Guidelines document provides useful guidance to combine your intuition with tangible data points and help you identify potential problem areas in messaging operations. It is our job to vet and verify the information being presented to us. ... View more

Today’s consumers expect convenient and easy communication with businesses on mobile channels. At the same time, customers are bombarded with mobile notifications, all day, every day, making it harder and harder for brands to get noticed and be trusted. And with the rise of SMS and phone scams, businesses need to restore trust in mobile channels.     A vCard, also known as a Virtual Contact Card or Virtual Business Card, is an electronic business card that allows companies to create a personalized contact ID to communicate with customers under their brand name and easily share information like the short code or long code their text messages are sent from. You can also add visual assets like logos, pictures, and audio clips.    Customers can then store your information and instantly identify your business next time you message or call them. Why does it matter? Because they’re more likely to answer calls or texts if they know who’s trying to get in touch!      How does a vCard work?    Once you’ve created your company’s vCard, you can share it with your messaging subscribers via SMS as a Virtual Contact File (VCF):     They can then save it onto their device to get quick access to your information — it's as easy as saving a new contact!    By creating engaging customer experiences that make life easier and inspire trust, companies can get a real competitive edge — and vCards can help you do just that.   Read our vCards blog to learn more about the benefits of using vCards and to run through some common use cases.  ... View more

  When you sign up for a Sinch Account on the Sinch Customer Dashboard you need to provide a phone number as part of the sign-up process. Sinch will verify this phone number and once it has been successfully verified, your phone number will be used for: Two Factor Authentication (2FA Security) For sending test messages. If you want to change your number, it depends on your use case: To change the number you are using for 2FA (for example, if you get a new phone number or have lost your phone) – follow the process outlined in the article: How do I configure 2FA in the Sinch Customer Dashboard? Note: You cannot directly change your phone number associated with 2FA. The only way to do this is to deactivate 2FA and then to reactivate it using a new number. Follow the steps in the linked article above.   For testing and sending messages during trial periods you can have multiple numbers – the first of which will be the number that you provided as part of the sign-up process. To change this number, follow the instructions in the link provided above above. To add a new number for testing follow the steps in article:  How can I add a verified number to my account? ... View more

There are several reasons why your credit card may get declined, from simple human error to more serious issues such as fraudulent activity on their account.  Some of the most common reasons are detailed below: You’ve exceeded your credit limit - One of the most straightforward reasons your card was declined is that you’ve exceeded the card's credit limit.  Your card has expired - All credit cards have an expiration date, typically indicated by month and year on the card itself. If you are using an old, expired card for a transaction, it will be declined. You made a typo when entering your card details - If you entered any of your card details (for example, card number, expiration date, billing address etc.) incorrectly then the transaction will be declined. There has been a suspicious purchase using your card - Credit card companies have become much better at recognizing fraudulent purchases. If your card appears to have been used far from your home or has been used to make multiple identical purchases, this can alert the card issuer's fraud triggers. In addition, Credit card companies may occasionally flag legitimate charges as potentially fraudulent purchases and freeze the ability to use the card they think might be compromised. Your card has been exposed to a threat - Again, credit card companies have become very adept at picking up on potential identity theft. If there’s a possibility that your card information was leaked or exposed, your card might be rendered temporarily unusable. If your card has been declined and you’re not sure why, get in touch with your credit card company. A fraudulent transaction is suspected - Suspected fraud is one of the most common reasons for their card to be declined. Credit card companies are usually extremely vigilant when it comes to detecting suspicious activity, including unusually large purchases that are inconsistent with the spending habits and transactions that are made far away from their usual location. While fraud detection can help to catch and stop instances of illegal card activity, it can also sometimes lead to credit card companies flagging legitimate charges. If your card has been frozen due to a case of mistaken fraud detection, contact your credit card company. Your credit card has a hold placed on it - Sometimes a merchant might place a hold on your account, which can affect transactions you make with your credit card. Certain merchants take this step to make sure you have enough available credit to complete the transaction and to protect themselves from risk. Once the final transaction has been cleared, the hold will be removed from your account. Your card status has changed - If you’re an authorized user on someone else’s credit card, and they’re unknowingly removed by the holder of the account, their card will be rejected if they try to make a purchase. While an authorized user may be issued a credit card that can be used to make charges, the primary cardholder is the only one who can make changes to the account in question, including if and when to remove authorized users. If you think you may have been removed from an account without your knowledge, contact the primary account holder. As an authorized user, they will not be able to add you back to the account. ... View more

Transcription can automate the process of converting audio files into text and vice-versa, providing you with the capability to extract meaningful insights from various forms of content. Transcription can help your business in the following ways: By helping moderate audio content received in call centers By answering your customers using voice channels instead of text-only channels. Transcription offers Speech-To-Text (STT) and Text-To-Speech (TTS) capabilities by using the best suppliers for these services.  Transcription also includes a Natural Language Understanding (NLU) analysis option, which can reveal the intents, entities, sentiment polarity (positive, negative, and neutral), and emotions (happy, sad, angry, fear, surprise, disgust) associated with the analyzed content. ... View more

The following use cases are some examples of how IRIS can help your business:   Onboarding process: You can neatly integrate IRIS with Chatlayer to collect all necessary documents from end-users during an onboarding process (new employee in your company, or a new customer, etc.). This makes the process easier and automatic, significantly reducing misspellings and information entry errors. Automatically assess the document image authenticity: End-users may upload invalid images just to unlock the next steps of a particular process. This can result in a waste of time for the humans who check the invalid image. IRIS can automatically assess document image authenticity, which reduces wasted time and increases efficiency. Quickly extract text from images: IRIS can provide this editable text automatically, preventing you from needing to type all the information out manually. The above use cases represent a small selection of the kinds of challenges and obstacles IRIS can help you overcome. If you have a particular use case that you want to discuss, contact Sinch or if you are a customer reach out to your Sinch Account Manager. ... View more