Within a conversation, speakers remember pieces of info to steer the
conversation in relevant ways. When building your chatbot on Sinch
Engage, there are two solutions for remembering information about your
customer:customer properties, which are cus...
On Sinch Engage, you can save variables by using a Collect info block.
Another way to save variables is by remembering the customer's choice on
a button click. To save a variable under a button click:Add Reply
buttons to your Chatbot builder.Edit the...
The WhatsApp channel offers multiple interactive messages, including
list messages. List messages are a menu of up to 10 options from which
users can make a selection. On Sinch Engage, you can add list messages
to your chatbot by using multiple butto...
After your bot has been published, you may need to unpublish it for
various reasons. To unpublish your bot: Open your Chatbot page. Next to
your chatbot's Edit button, click the three dots and select Unpublish.A
confirmation message pops up at the bo...
In your Sinch Engage chatbot builder, you can delete blocks from the
bottom or the middle of a flow. To delete a block in the middle of a
flow: Click on the block that you would like to delete. The block is
highlighted by a border with a trash can ic...