celine_lemonne
Employee
Employee
since ‎08-17-2022
‎08-03-2023

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  • 22 Posts
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User Activity

Within a conversation, speakers remember pieces of info to steer the conversation in relevant ways. When building your chatbot on Sinch Engage, there are two solutions for remembering information about your customer:customer properties, which are cus...
On Sinch Engage, you can save variables by using a Collect info block. Another way to save variables is by remembering the customer's choice on a button click. To save a variable under a button click:Add Reply buttons to your Chatbot builder.Edit the...
The WhatsApp channel offers multiple interactive messages, including list messages. List messages are a menu of up to 10 options from which users can make a selection. On Sinch Engage, you can add list messages to your chatbot by using multiple butto...
After your bot has been published, you may need to unpublish it for various reasons. To unpublish your bot: Open your Chatbot page. Next to your chatbot's Edit button, click the three dots and select Unpublish.A confirmation message pops up at the bo...
In your Sinch Engage chatbot builder, you can delete blocks from the bottom or the middle of a flow. To delete a block in the middle of a flow: Click on the block that you would like to delete. The block is highlighted by a border with a trash can ic...