Entities are relevant pieces of information for your bot to extract from
a user's expression and remember so that it can re-use it. Therefore,
entities should only be used if these pieces of information are needed
in the conversation. For example, in...
Creating a different channel experience will be essential in providing a
tailored user experience. It is important to consider the limitations of
each channel when designing your messaging strategy. Here is a channel
comparison to help you determine ...
Within a conversation, speakers remember pieces of information to steer
the conversation in relevant ways. When building your chatbot on Sinch
Engage, there are 2 solutions for remembering information about your
customer:customer properties, which ar...
If your chatbot lives on WhatsApp, you can benefit from the text
formatting WhatsApp allows in its messages. To format your messages for
WhatsApp, open any Text block and use the WhatsApp formatting
documentation to guide you. In this example, we hav...
Your bot's introduction message is the first message that the customer
will receive. It's part of the predefined blocks on your canvas. To give
the best first impression, this introduction should already include a
lot of what the user needs to have a...
