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Customers need to fetch the Contact ID of an end client, based on the WhatsApp identity.   The use case is basic, a contact was automatically created within Conversation API by a business-initiated WhatsApp template and while using theWhatsApp end client identity to initiate the conversation. Now the customer is asserting to reconcile programmatically the Contact ID. We have endpoints to list contacts, create/delete/update/merge contacts, but  currently they only method in the API to retrieve the initially created Contact Id based on WhatsApp identity, is using the callback.    ... View more

Instagram is a free, online photo-sharing application and social network platform that was acquired by Facebook in 2012. Instagram for business is an extension of the Instagram service which allows the business to use this messaging service for customer care needs.   Instagram is a place where people come to discover and connect with brands. People get inspired by stories and posts, ask about products and services, and express their love for the brand or sometimes ask for help. Social messaging plays an important role in helping people connect with businesses in personal ways through story replies, direct messages, and mentions. When a business can quickly respond and communicate in a personal way, it builds trust and loyalty, turns people into customers, and customers into long-term advocates.   Using the Instagram for Business API, businesses can streamline the workflow for customer communication by using the same engagement platform they use for other channels to respond to people on Instagram. Businesses can also connect Instagram messaging to existing tools and systems, such as    Benefits of Instagram API Global reach - Over 1 billion monthly active users worldwide 60% of people say they discover new brands on Instagram. 80% of users follow at least one company Personalize customer care - Build automated customer support through direct messages or user stories. Reduce response time and increase customer satisfaction. Increase brand visibility - Conversational commerce makes the customer journey seamless. Allow users to see your full product catalog or visit your website. Deliver world-class customer service with Instagram support chat - Be available to your customers with real-time replies using a chatbot with a hand off to a live human agent. Continue the conversation post-purchase. Build meaningful relationships - Increase brand awareness, maximize content reach and engagement, and encourage user-generated content. Improve customer knowledge through Instagram marketing - Streamlines the buyer journey with personalized recommendations and integrated data sources. Learn more about the Sinch Messenger API for Instagram. ... View more

There are number of reasons as to why a business ought to choose and use the Sinch Instagram service: Sinch is the market leader in global messaging and is able to scale quickly to your business’ demanding needs - Learn more about Sinch. Simple integration login to your Facebook account from Sinch dashboard and specify which Instagram business account the business wants to use; no longer the business needs to create their own Instagram app to send / receive messages from their users – resulting in quick provisioning to send production traffic. Provisioned using the Sinch Conversation API, which offers one single API endpoint for sending and receiving messages across the most popular channels (including Instagram, SMS, RCS, WhatsApp, Viber Business, Facebook messenger, Telegram and more) using one unified format. It manages all of the required infrastructure, configuration, management and monitoring – providing high availability and reliable services. It offers simplified and aggregated billing and enhanced analytics. The Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how to integrate with the Instagram platform using the Sinch Conversation API.   Learn more about the Sinch Messenger API for Instagram. ... View more

In order to use the Sinch Instagram service, a business must contract the Sinch Conversation API. This will allow you to provision the Sinch Instagram service through the creation of a Conversation API app and the configuration of the Instagram channel on that app.   It is also recommended that the business have a human agent (customer care) platform. This could be Sinch Contact Pro, the business' own customer care platform, or a third-party customer care platform. Along with one of these customer care platforms, the client can use the optional Sinch Chatlayer platform for automating responses to end-users.   The Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how to integrate with the Instagram platform using the Sinch Conversation API.   Learn more about the Sinch Messenger API for Instagram. ... View more

There is no minimum number of followers required for businesses to use the Instagram for business service. To maximize the value provided by the Instagram for business service, businesses can grow their follower base. Doing so will likely result in more users contacting the business through Instagram in order to have their customer care needs met. Additionally, businesses will be able to provide more customers with product related information by using the Instagram for business service.    Learn more about the Sinch Messenger API for Instagram. ... View more

The Sinch Instagram service supports the following features: Direct Messages - Direct messages sent by the user to the business. Story Mentions - Get alerts when a user mentions the business in a story. Quick Replies - Answer common questions. Set up to thirteen (13) automated quick replies. Product Templates - Send structured messages from Facebook product catalog Generic Templates - Send structured message that includes rich content and buttons Private Replies - Reply to comments made on branded posts with a single message. Learn more about the Sinch Messenger API for Instagram. ... View more

Only end-users can start a conversation with the business. Once the conversation is finished, it's not possible for the business to send new messages. If an end-user does a story mention of your business, then this will allow the business to start direct message communication with the end-user.   If the business receives story replies from their followers, then the business can start a conversation using the reply. If a business receives a direct message from its followers, then it can start a conversation using it. If an end-user were to post a comment (public) then the business can reply to this follower privately.   Learn more about the Sinch Messenger API for Instagram. ... View more

No, only end-users can start a conversation with the business. Once the conversation is finished, it is not possible for the business to send new messages.   Learn more about the Sinch Messenger API for Instagram. ... View more

Yes, bots can chat with end-users. It is also strongly recommended that businesses, as a part of their Instagram for business service, provide their end-users with a way to communicate with a human agent.   Learn more about the Sinch Messenger API for Instagram. ... View more

When using the Sinch Instagram service, it is strongly recommended that businesses have a customer care platform (human agent(s)). This can be a Sinch customer care product, a business' own customer care platform, or a third-party customer care platform.   Sinch offers Sinch Contact Pro, which is a cloud-based contact center solution. Sinch Contact Pro can run alongside your business apps, or embedded in them, and tie all your digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, and satisfying customer experience.   Please contact your Sinch Account Manager, or you can contact Sinch directly, for more details about these customer care solutions.   Learn more about the Sinch Messenger API for Instagram. ... View more

Yes – the business can use its own customer care platform along with Sinch Conversation API and Instagram service OR use a third-party customer care platform.   The customer and/or their third-party provider will be responsible for any required integration of Sinch Conversation API and Instagram service with its platform.   Learn more about the Sinch Messenger API for Instagram. ... View more