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The Sinch Instagram service supports the following features:

  • Direct Messages - Direct messages sent by the user to the business.
  • Story Mentions - Get alerts when a user mentions the business in a story.
  • Quick Replies - Answer common questions. Set up to thirteen (13) automated quick replies.
  • Product Templates - Send structured messages from Facebook product catalog
  • Generic Templates - Send structured message that includes rich content and buttons
  • Private Replies* - Reply to comments made on branded posts with a single message.

Note: * The Private Replies feature is scheduled for Q3 2021.


Learn more about the Sinch Messenger API for Instagram.

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Last update:
‎08-18-2021 02:13 AM
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