When using the Sinch Instagram service, it is strongly recommended that businesses have a customer care platform (human agent(s)). This can be a Sinch customer care product, a business' own customer care platform, or a third-party customer care platform.
Sinch offers Sinch Contact Pro, which is a cloud-based contact center solution. Sinch Contact Pro can run alongside your business apps, or embedded in them, and tie all your digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, and satisfying customer experience.
Please contact your Sinch Account Manager, or you can contact Sinch directly, for more details about these customer care solutions.
Learn more about the Sinch Messenger API for Instagram.
