Sinch Community

That is some excellent news. Unfortunetly we are the ones who use On-Premise. So looking at the previous Cloud functionality inclusion in On-Prem one could deduct that perhaps the first release might even be in FP21? And with even more functionality in FP22? Overall, looking forward to it.   Alder ... View more

Hi Aldets,  yes, the documentation is made for cloud, but in this case applies to onpremise as well.  The changes I referred to are indeed planned for cloud 23q3 & 23q4, which would mean that they are available for onprem in next feature pack release. Plan with feature packs is to release once per year and timing is around Q2.  Flows is actually a deprecated product from Sinch and will be moved under open source license.  It enables IVR type of approach for social channels. We will remove mention to Flows in 23q3 update round.  Currently we have published the best practice only for cloud, but we will see if we do the same for onpremise.  BR, Jukka ... View more

I have just checked, hotfixes 1-3 for FP19 are available as of today... 🙂 ... View more

Hi,   From the product perspective, the 22Q2 release will provide the ability to increase the aggressiveness of our queue dialer in predictive mode. Later we aim to have a dynamic scaling feature should the predictive increased not match with calls made vs serving agents.   Please contact me directly on this subject.   Regards Paul ... View more

Hi, thanks, that's actually how we do it for several customers. Call result manipulation is not so problematic - basically we use either SAP CRM onprem, where we manipulate call list items via ICI and SAPphone RFC modules which works pretty fine, or SAP C4C transfer via SCPI (HCI).   But customers run different type of campaigns - if they run e.g. collection for due payments, they need Preview mode. For new product offering, they use Progressive as they don't need so much time to learn customer's context. For different campaigns they also set different A-numbers, so that callbacks of missed calls are handled by proper team or proper IVR. Sometimes they have even different prompts per campaign (especially if there is a media advertised campaign or follow-up of direct campaign). In most cases, those campaign variable parameters can be actually calculated from CRM data - that means from campaign leader point of view, they have double entry of information which was already entered in CRM.   Regards, Dawood ... View more

Hi Piotr, Unfortunately, CP support for handling queue calls in hunt group mode remains in our backlog with no current implementation timeline...   As always we try to prioritise based on community/partner/customer feedback. Please reach out directly to us if you (or others) have such a dire need.   BR Paul   ... View more

Hi Parker,   The voicemail wav file can be changed by submitting a service request.   Kind Regards Paul ... View more