Sinch Community

Hi Alder,   Happy to inform you, that the Contact Pro Mobile App is currently in development! We hope to have the first version out in Q1 of 2025 (for cloud availability) TBC. This first release will focus on iOS devices (iPhones and iPads) using native code - so an App (not browser based as with CP). Feature wise we have focused it for handling chat conversations first, with the vision to expand at a later stage. More details will come upon its release... Regards Paul ... View more

Hi,  Thanks Alder for the replies given!  From the SC offering, the preferred agent preference is only applied after the email conversation has been replied to by an agent. Should the conversation be created by our RTI API then it is possible to apply a preference for an agent allocation beforehand.   With the current releases the preferred agent and required agent feature only applies to conversations arriving to the email channel so, emails, tasks and action items. In an upcoming release chats will also get a preferred agent offering.   Paul ... View more

I've reached out to SAP, hopefully access to the three mentioned FP19 hotfixes will be available from the SAP portal soon... ... View more

Hi,   From the product perspective, the 22Q2 release will provide the ability to increase the aggressiveness of our queue dialer in predictive mode. Later we aim to have a dynamic scaling feature should the predictive increased not match with calls made vs serving agents.   Please contact me directly on this subject.   Regards Paul ... View more

Hi Piotr, Unfortunately, CP support for handling queue calls in hunt group mode remains in our backlog with no current implementation timeline...   As always we try to prioritise based on community/partner/customer feedback. Please reach out directly to us if you (or others) have such a dire need.   BR Paul   ... View more

Hi Piotr, Fundamentally, Communication Panel's picklist only supports picking of conversations from queues originating from the email or chat channels. (Phone support is yet to come..) Therefore phone queues should be defined to use the 'auto-allocation' mode when using Communication Panel.   BR Paul ... View more

Hi Parker,   The voicemail wav file can be changed by submitting a service request.   Kind Regards Paul ... View more

Hi,   In principle the default voicemail .wav file could be changed to fulfil such a need. Unfortunately, for the current cloud implementation it would mean any such change would be overwritten upon the quarterly upgrade.   I will create a feature request from this to follow up.   Kind Regards Paul ... View more