Sinch Community

The Learning Center is our online training platform, where customers can carry out training courses to learn how our solutions work.    Watch the video to learn how to access the learning platform:     Step by step instructions for how to access the learning platform, are provided below:   Step 1 - Register on the Sinch Solutions platform  Access the Sinch Solutions learning platform using the following URL: learning.sinch.com  Select Sign in and then Create a new account.  Fill in the requested fields:                 First Name                 Last Name                 Email                  Assign a password   Click Sign Up.     Step 2 - Assign a course  Select the course(s) of your interest and click Subscribe. It's that simple!  ... View more

The Sinch Solutions team provides Onboarding on the following regions and products:    APAC - WhatsApp (Wavy Campaigns)  EMEA - WhatsApp (Wavy Campaigns)   North American - WhatsApp (Wavy Campaigns)  Latin America - WhatsApp (Wavy Campaigns), Chatlayer, SMS (Wavy Campaigns), Contact Pro.  To learn how to request a WhatsApp account from the Sinch Solutions team, watch the video :     Please be aware of all the necessary information required and provide this requested info as soon as possible.   The detailed steps to onboard WhatsApp are outlined below:    Step 1 - Register on the platform  Access: Customer Service Global - Jira Service Management (atlassian.net)   Click on Sign up option and register a valid email;   Click on Send link;   Go to your registered email inbox and accept the invitation sent to you;   Set up a name for your account and a password.   After successful registration, you can access Customer Service Global to generate your request.     Step 2 - Select and fill in the form  Access Customer Service Global - Jira Service Management. Generating a request is simple - select the solution you need help with from the menu and complete the: WhatsApp account request form.   Step 3 - Accept the privacy policies  Once you have completed all the information in the form, you must accept the "Privacy Policy" by checking the box and clicking Send.    Step 4 - The ticket is generated  A ticket number is immediately generated, which you can use to manage and follow up on your request.   ... View more

The Sinch Solutions team provides Customer Service Support on the following regions and products:    APAC - soon Chatlayer and WhatsApp (Wavy Campaigns)  EMEA - soon Chatlayer and WhatsApp (Wavy Campaigns)  North American - Chatlayer and WhatsApp (Wavy Campaigns)  Latin America - WhatsApp (Wavy Campaigns), Chatlayer, SMS (Wavy Campaigns), Contact Pro.  This article describes how you can get help if you experience an issue with Sinch Solutions and require support assistance.   Step 1: Signing in to Sinch’s Solutions Service Center  Watch the video to learn how to access the learning platform:     Step by step instructions for how to access the Sinch Solutions Service Center are provided below:   Access the Sinch Solutions Service Center.   If you are a new customer: Click the Sign up option and register using a valid email address.  Click on Send link;  Go to your registered email inbox and accept the invitation sent to you;  Set up a name for your account and a password.  Sign in to the portal. After successfully signing up, you must access the Customer Service Global project!  Note: If you think the problem is related to a general system issue, we recommend that you visit the Sinch Status page, which highlights any current issues we are having and also past issues so you are able to check to see if we had any problems at the time your messages were sent. You can sign up for alerts so you are sent notifications when we have problems that might affect you. Learn more about the Sinch Status page.   If the issue is not related to the page reported statuses, you can create a new support ticket.   Step 2: Creating a ticket   Watch the video to learn how to create a support ticket:     Step by step instructions for how to create a support ticket are provided below: Access the Sinch Solutions Service Center Choose the option that you want Sinch to help you with;  Complete the form with the required information and the details of your issue.   For more details on how to open a ticket, please access: Creating a ticket - Sinch Customer Service (EN)    ... View more

To get certain types of virtual numbers in the USA (and some virtual numbers in other countries), you will need to manage or create regulatory bundles. Log in to the Sinch Customer Dashboard. Select Numbers from the left menu and select the Supporting Documentation option. The Supporting Documentation page is displayed: Select NEW BUNDLE  if you need help from Sinch to create your brand registration. You should also select this option if you would like to register a company outside the USA to get virtual numbers. See Creating a new bundle. If you already have registered a 10DLC brand in the TCR portal, to import the brand and create a bundle, select IMPORT 10DLC BRAND. See Importing a 10DLC brand.   Creating a new bundle To create a new bundle: On the Supporting Documentation page, click NEW BUNDLE.  The New Bundle form is displayed: Depending on the Country and Number type you select, the form may also request some additional information. Complete the form with the required information. Click CREATE. The bundle details page is displayed: Complete the Company details, Financial details and Contact details sections. Click SUBMIT TO REVIEW. The bundle is often approved instantly, but in some cases manual approval is required. If so, you will be notified by e-mail once the bundle is approved.   Importing a 10DLC Brand Note: Before importing your TCR (the Campaign Registry) brand into your account make sure that you have one (or more) campaigns assigned to Sinch. If you do not have Sinch set as DCA (Direct Connect Aggregator) on the campaign, we will not be able to get access to your brand. You can configure this in the Campaign Registry website. You will also need your Brand ID. If you already have registered a 10DLC brand in the TCR portal, to import a 10DLC brand and create a bundle: Click IMPORT 10DLC BRAND. The Import 10DLC Brand form is displayed:   Specify a name for your bundle in the Bundle name field. The Country, Number type and Registration type fields will be auto-populated. Click CREATE. The bundle details page is displayed: Enter your existing Brand ID (obtained when you register on the TCR) and click NEXT. You now need to verify your bundle import: A verification e-mail will be sent to the e-mail address registered within the TCR portal for that brand. Copy the code in the e-mail and enter it in the above form. Click VERIFY. Alternatively, you can complete the registration process by clicking on the link in the e-mail.  Click here to learn more about how you can get access to a complete range of carefully-tested phone numbers, to use with all your communication services from Sinch. ... View more

To send or receive SMS messages with Sinch, you will need a virtual number from Sinch. A virtual number is a standard telephone number that is not locked down to a specific phoneline. It can route a voice call, text message or fax message to any phone or application workflow.    You can get numbers that are set up for SMS, Voice, Fax or a combination of these. You can buy a number from any country where Sinch has numbers in inventory. Countries with numbers available for rental are marked with Direct Access. All other countries will require you to submit a request to Sinch for manual handling.   Note: When you get a virtual number supporting documentation may be required and will need to be submitted before the transaction can be completed. If this is the case a message will be displayed at the bottom of your form (in an orange box). Learn more about supporting documentation.   To search for and rent virtual numbers: Log in to the Sinch Customer Dashboard. Select Numbers from the left menu and select the Get virtual numbers option. The Get virtual numbers page is displayed: This page allows you to search for the type of number you require using the following criteria: Country Enter the country you require a number for. Number If you are looking for a particular number, type in some of the digits you require in the Number. Type Select the type of number you require. Feature  Select the features for the number you require.     Click SEARCH. If you don't want to specify any details about the number, choose your country and click SEARCH. A list of available numbers to buy are displayed: To rent a number, click GET next to the number you want to buy. The number details dialog is displayed: This dialog displays the details of the number you want to purchase, setup information, the associated terms of use and fees, and some additional fields (dependant on the type of number you selected). As an option for 10DLC numbers in the USA and Canada, you can also specify the campaign that you would like to configure the number on. Note: This step is optional and you can specify the campaign later by selecting the Your virtual numbers option from the Numbers left hand menu.   If you click SHOW CONFIGURATION in the Setup section you can view details of the SMS and/or Voice configuration(s) for this number, which are automatically filled in:   However, if you have multiple configurations, then you will need to select the correct SMS and/or Voice, Fax configurations from the corresponding drop-down fields.  Click GET NUMBER to purchase the number. Note: You need to ensure you have sufficient funds to purchase the number and pay any associated setup fees. The details of the number you have purchased will be displayed in Your virtual numbers:   You can configure your number with an SMS, Voice or Campaign ID (only for 10DLC numbers) when you activate the number. Learn more about 10DLC Numbers.   When you get a virtual number, supporting documentation may be required and will need to be submitted before the transaction can be completed. If this is the case a message will be displayed at the bottom of your form (in an orange box). Learn more about supporting documentation.   Click here to learn more about how you can get access to a complete range of carefully-tested phone numbers, to use with all your communication services from Sinch. ... View more

The Sinch Customer Dashboard allows you to view all of your projects and applications, access your account ID, set up API tokens, get phone numbers, and more.   To sign up for a free Sinch account follow the simple steps outlined below:   To sign up to the Sinch Dashboard, click here. The Create account sign up form is displayed: Enter the details requested on the sign up form and click SIGN UP.  Sinch will need to verify your identity by checking your email address and phone number.    First, you'll have to verify your email address: Sinch will send you a verification email. As requested on the page, check your email, open the email from Sinch and click the CONFIRM YOUR EMAIL button in the email. Sinch will verify your email address. Next you will need to verify your phone number: Enter your phone number and click SEND CODE. Sinch will send a 2FA code to your phone number. Note: You will also be able to use your phone to send and receive test messages. Enter the code and click VERIFY. Sinch will verify your phone number. Your recovery code is displayed: Your recovery code is important as it allows you to verify your account if you lose your 2FA credentials or your 2FA phone. Please copy the code and store it somewhere safe. Click the check box to confirm you have copied the code and click Continue. Next, you will be asked some questions about yourself so we can tailor the services we provide to meet your requirements.   Once you have completed these steps and have finished setting up your account, you will have access to your Sinch Customer Dashboard where you can view all of your projects and applications: In addition, the dashboard also allows you to access your account ID, set up API tokens, get phone numbers, and more.   Issues with signing up! If you experience any issues when trying to sign up - please contact contact our Sinch Online Team who will be able to assist you. ... View more

If you experience an issue with Sinch Contact Pro and require support assistance, take the following steps:   Step 1 Search the various articles and FAQs in the Sinch Contact Pro Support Knowledgebase to see if you can find a solution for your problem.   Step 2 If you are unable to find a suitable solution in support community, log a support ticket using the following portal: https://tickets.sinch.com/plugins/servlet/desk/portal/59 If you have not previously used the ticket portal, you will first need to register using the following link: https://tickets.sinch.com/secure/Signup!default.jspa     ... View more