Monthly Active Users - A measurement of usage, the number of users who use the app or service at least once per month. Contrasts to Daily Active User (DAU) – a measurement of daily usage.
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Daily Active Users - the number of users who use the app or service at least once per day. Contrasts to Monthly Active Users (MAU) – a measurement of monthly usage.
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The Cellular Telecommunications & Internet Association is an international non-profit membership organization representing the U.S. wireless communications industry since 1984. Members include wireless carriers and their suppliers, as well as providers and manufacturers of wireless data services and products. More information can be found on their website: https://ctia.org.
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Call to Action. The call-to-action for a single-message program can be simple. The primary purpose of disclosures is to ensure a consumer consents to receive a text message and understands the nature of the program. This must include Product description, Complete terms and conditions, link to terms and conditions and Privacy policy or link to privacy policy “Message and data rates may apply” disclosure.
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The Common Short Code Administration (CSCA) is an organization designated by the CTIA to administer short codes in the United States. Companies can lease a short code directly from the CSCA or alternatively order one from Sinch.
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Communications Platform as a Service (CPaaS) is a cloud based platform that enables developers to add real-time communication features (such as Voice, Video and SMS) into their own applications without needing to build backend infrastructure and interfaces.
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Coverage is a term used to describe where (what countries and regions) and which mobile operators your account or service can use for sending and or receiving messages. To understand the coverage available on your account, log in and select pricing for the service you wish to get coverage information on. Coverage can fluctuate over time depending on market changes.
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When a customer request for pricing they want pricing to wireless subscribers in a country. This is the blended price of all operators in a country.
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This article explains the benefits of vetting your brand and describes
the vetting process. The primary benefit of vetting is the potential to
increase your daily messaging limits, gain access to special use cases,
and improve your quality of service...
Onboarding for RCS is separated into two phases: RCS Agent Registration
and RCS Agent Launch. Below are the country and carrier specific rules.
Review these before registering an RCS Agent to ensure the agent is set
up correctly. RCS Agent Registrati...
Hi Pier-Olivier, For this type of issue we recommend you contact Sinch
Support. The linked article provides comprehensive instructions on how
to create a support ticket. Thanks and kind regards,
Hi Samantha, You confirmed you are using Contact Pro so I have moved
your message into this Contact Pro forum. The Contact Pro team will
reach out to you in due course with a response. Thanks and kind regards,
If you have not already done so please raise a support ticket, or if you
have already done so, please follow up on your support ticket - they
will be able to best advise you.Thanks and kind regards,
Hi Adhy, Many thanks for your question. I will reach out to our
numbering team to get some best guidance for you. In the meantime,
please refer to the following community article, which explain more
about porting numbers to Sinch: Porting, Hosting, a...
