Donna_M
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04-12-2023
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- About Donna_M
AlimTalk and FriendTalk are message types that can't be shared or forwarded.
AlimTalk message is sent with a title "Info-talk"
FriendTalk is marked with (Ad)
ConsultationTalk is like a chat message type and there are options in the chatroom to share and forward the messages.
The Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support KakaoTalk using the Sinch Conversation API.
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Yes, it is possible and it is the best way to communicate with KakaoTalk users.
You can send an AlimTalk or FriendTalk to the user and the user can directly reply to the same chat. When a user initiate a chat then all messages will be sent as ConsultationTalk.
Note: Alimtalk and FriendTalk are one-way outbound messages initiated by the business. While ConsultationTalk can only be inititated by the user. They are two different message types so you will need to enable Chat on the dashboard to get inbound messages.
The Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support KakaoTalk using the Sinch Conversation API.
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Template code
KakaoTalk requirements state that, the template code to used for sending AlimTalk messages must be no more than 20 characters in length - this includes english letters, numbers, "-", "_", BUT most importantly, no spaces are permitted between the characters.
For example:
delivery-note
delivery_note
Template name
AlimTalk template names can be up to 150 characters in length. For example:
This is first delivery message to the customer sent after order is placed.
You can learn more about working with templates on the Sinch Developer Documentation site. There, you'll find comprehensive documentation that illustrates how Sinch supports KakaoTalk through the Conversation API.
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09-07-2022
08:22 AM
LINE Official Account can send various types of messages to users via two main messaging methods, reply messages and push messages:
Reply messages (Replies)
Reply messages are sent in response to user actions, such as LINE user is adding your LINE Official Account as a friend or initiating a message to your LINE Official Account. You have up to 1 minute to send a reply message without charge. Any subsequent messages after the first reply message or more than 1 min since the user's last user actions will be push messages.
Push messages
There are several types of push messages:
Push messages (one-to-one)
Multicast messages (one-to-many, targeting a list of user IDs)
Narrowcast messages (one-to-many, targeting a segmented list)
Broadcast messages (one-to-many, targeting all friends)
Only push messages (one-to-one) are supported by the Conversation API.
You can send a push message under one of the following conditions:
Users who have added your LINE Official Account as a friend
Users who have sent a message to your LINE Official Account within 7 days in the one-to-one chat.
Learn more
Find out more about the Sinch LINE for Business Channel
Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support LINE through the Sinch Conversation API.
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You will need to sign up for a monthly plan directly with LINE, so the number of messages that can be sent varies depending on the plan you select.
The "Free Plan" which is completely free of charge, you can send up to the quota given and this quota depends on the country you have signed up to in your LINE Official Account. When you reached your monthly limit, then Conversation API will sent status "FAILED" in delivery receipt and will state that this is a "CHANNEL_FAILURE", the description from LINE is "You have reached your monthly limit."
In the other paid plans, you can send up to the quota of included messages and after the quota has been used, then the additional message fees will apply. The maximum number of "additional messages" can be set within the limits set by yourself via the LINE Official Account Manager -> Settings -> Dashboard -> Set target limits. When the monthly limit and target is reached, then you can no longer send messages to any LINE users.
There are two ways to check the usage:
one option is by login to LINE Official Account Manager Dashboard
the other option is to keep count of the messages delivered as "push messages".
The Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support LINE through the Sinch Conversation API.
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09-07-2022
06:46 AM
Once you have a KakaoTalk Business Channel, you will need to provide Sinch with the following information to start onboarding process:
KakaoTalk Business Channel Name
KakaoTalk Business Channel (search) ID, please provide the ID as exactly appeared on the Korean page and has not been translated
You can find this information in your KakaoTalk Business Channel Manager -> Management -> Detailed settings page (상세 설정):
You will also need to make sure that your channel is searchable and is Public. You can find these settings in your Profile settings 프로필 설정 under the dashboard main page:
You will also need to provide the:
contact phone number for the channel's administrator/master (there is only 1 master, and not a manager's number. You can find out who is the master 마스터 by going into Management -> Manager관리자)
Sinch will send a verification code to this number through KakaoTalk to validate the channel's ownership. This verification code will be valid for 7 days.
Learn more
Find out more about the Sinch KakaoTalk for Business channel.
Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support KakaoTalk using the Sinch Conversation API.
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08-30-2022
01:44 AM
The following scenarios outline some ideal use cases for Smart Conversations:
Your customer is unhappy, and the chatbot is unhelpful. Using Natural Language Understanding (NLU) the system receives negative sentiment analysis in real-time and, consequently, an alert is sent, or the customer is transferred, to an agent immediately. The customer gets help right away and gives 5 stars for the service they received. Learn more about NLU.
Your customer sends voice messages in WeChat. The system receives the transcript of the voice message, along with the sentiment result. The live agent’s responses provided to the customer, along with a record of the whole conversation, are stored as text, which makes it very easy to review and evaluate agent performance. Learn more about Transcription.
Your customer is reaching out on Facebook Messenger to get help from customer service. The agent needs to verify the customer’s ID in real-time. The chatbot asks the customer to send a picture of their driver’s license. Using IRIS the system receives the data extracted from the ID and matches it against the customer database. The next agent in queue responds to the customer and has all the customer information in front of them. The customer quickly gets the help they need. Learn more about IRIS.
Your customer can’t start their car in the middle of the night. They reach out to their car breakdown company using WhatsApp. The company has 24/7 support, but they have fewer experienced agents working at night. Using AskFrank the system receives the search results of previous conversations that match the same issue reported by this customer. The next available agent in the queue is presented with the resolution and can quickly help the customer. The customer is very satisfied. Learn more about AskFrank.
Get started using Smart Conversations
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08-30-2022
01:42 AM
Sinch Smart Conversations’ Artificial Intelligence (AI) models are language agnostic, which improves performance levels. Working with 100+ languages in a single model allows the AI to function more accurately in practice over multiple dialects. Also, it can cope with mixed languages, such as Singaporean dialects that mix English with local and Chinese words. Additionally, instead of limiting training data to academic datasets, Sinch trains the models using data from real-world messaging businesses, which significantly enhances performance for our customers’ use cases.
Learn more about Sinch AI and Machine Learning technologies.
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08-30-2022
01:35 AM
There are two ways you can stop receiving results from Smart Conversations:
Remove the webhook trigger
Update the configuration of your Conversation API app
Smart Conversations is only configurable on the Sinch Customer Dashboard. If you have signed up with Sinch, you will see the configuration options available on your Conversation API app.
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08-30-2022
01:33 AM
Smart Conversations is currently in open beta. It is straight-forward to configure some of the features and setup the corresponding webhook on the Sinch Customer Dashboard.
Go to any Conversation API app for which you have enabled and configured channels. Navigate to the Smart Conversations section at the bottom of the page, press EDIT, and then toggle Enable Smart Conversations. Now you can select the feature/s to enable.
Note: It's possible to enable Sentiment Analysis and Natural Language Understanding to start testing right away. With other Smart Conversations' features, Sinch will need to customize based on your business requirements. Your Sinch Account Manager will help you with that.
Once you are done selecting the features you want to enable, click SAVE. These features are now enabled on your Conversation API app.
Learn more about Smart Conversations webhook
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08-30-2022
01:30 AM
Smart Conversations supports all channels available under Sinch Conversation API:
SMS
MMS
RCS
WhatsApp
Facebook Messenger
Instagram
Viber Bot
Viber Business Messages
Telegram Bot
KakaoTalk
LINE
WeChat
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If your inbound messages have stopped working, we recommend you first review the information in the following article: Why don't I get inbound messages from KakaoTalk users?
If the issue persists, you may have recently modified the KakaoTalk channel configuration for the corresponding Conversation API app. To review your KakaoTalk channel configuration:
Navigate to your list of apps in the Conversation API section of the Sinch Customer Dashboard.
Select the app on which the KakaoTalk channel is configured. Note: If you have deleted the Conversation API app that was previously functioning, you must contact Sinch customer support for help.
Navigate to the KakaoTalk channel configuration.
Examine the Enable Chat option: If the Enable Chat option is deactivated, you must toggle it in order to reactivate the chat function.
The Sinch Developer Documentation site contains comprehensive documentation and tutorials that demonstrate how we support KakaoTalk using the Sinch Conversation API.
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07-22-2022
02:00 AM
KakaoTalk channel has three BizMessage types: AlimTalk, FriendTalk and ConsultationTalk.
AlimTalk and FriendTalk do not accept sending media message using the GIF format while ConsultationTalk does support GIF files as long as they are less than 5MB in size.
Sending an animated GIF is a little tricky as the animation will only start when the user opens the image in full. No animation will be shown in the chat window.
The KakaoTalk documentation contains more information about media messages.
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07-11-2022
01:28 AM
It is important that your media file complies with the KakaoTalk's criteria, which is defined in the Media Messages section of our KakaoTalk developer documentation:
Media included in the Media message will be rejected by the channel if:
the width is below 500px, or if the 'width:length' ratio is below 2:1, or above 3:4 or if the image dimension is not equal to [800px * 600px]
image file format is different than JPG or PNG
file size is bigger than 500KB or for image with dimension [800px * 600px] is bigger than 2MB.
Double check your image and make sure it's in the right format before resending your FriendTalk message. Here are few examples you can use:
500x1000 px, 500x800 px, 500x500 px, 500x400 px
600x1200 px, 600x960 px, 600x450 px
720x720 px (Recommended!)
800x600px (wide image)
The Sinch Developer Documentation site contains comprehensive documentation that illustrates how Sinch supports KakaoTalk through the Conversation API.
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AlimTalk is a KakaoTalk channel-specified template message and it requires approval by KakaoTalk. FriendTalk is a marketing message and you don't need KakaoTalk approval for this message type.
When sending an AlimTalk message, you need to specify the template id, recipient, and the set of parameters that you may have defined in the template relevant for the recipient. Here is an example of an AlimTalk template:
Template id : package_template
Template description:
A package #{package_id} has been scheduled to be delivered to you. The expected delivery time is #{expected_delivery}
The following code snippet provides an example of a JSON payload to send package_template to a KakaoTalk user:
{
"message": {
"template_message": {
"channel_template": {
"KAKAOTALK": {
"template_id": "package_template",
"parameters": {
"package_id": "PACKAGE123",
"expected_delivery": "7th June 9:00"
}
}
}
}
}
}
When sending a FriendTalk message, you can send it as a generic message type provided by Conversation API.
It is also possible to create an omni-channel template using the Conversation API's Message Composer or using the Template Management API. The omni-channel templates can be used with any Conversation API channels as it will automatically transcode to the format required by the sent channel.
The Sinch Developer Documentation site contains comprehensive documentation that illustrates how Sinch supports KakaoTalk through the Conversation API.
... View more
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User Activity
03-01-2023
Some channels, like Whatsapp, Viber, Telegram support markdown but each
channel has its own message styler.The rest of the channels in
Conversation API don't support markdown at all. For example, if I want
to create an omni-channel template with some...
02-17-2023
When you send a message to the LINE channel via the Conversation API, we
will respond to your webhook with a delivery receipt if your
Conversation API "app" has subscribed to the MESSAGE_DELIVERY triggers.
When the delivery receipt returns a 429 erro...
KakaoTalk is a messaging app that is widely used in South Korea. When
you have a business registered in South Korea, a business can register a
KakaoTalk Business Channel which will allow the business to send both
notification or advertisement message...
It is possible to get LINE user's profile information such as: user's
display name (most likely different to real name), user Id (a unique
identifier to your Official Account, not their LINE ID), language, the
profile picture url, status message, if ...
LINE Quick Reply feature allows you to set up to 13 buttons which can be
displayed at the bottom of the chat screen in a one-on-one chat with a
LINE user to any message type. The user can tap one of the buttons to
reply to the LINE Official Account a...
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