How can I get started using Smart Conversations?

[Donna_M]

Smart Conversations is available to Conversation API customers. It is straight-forward to configure some of the features and setup the corresponding webhook on the Sinch Customer Dashboard.

Go to any Conversation API app for which you have enabled and configured channels. Navigate to the Smart Conversations section at the bottom of the page, press EDIT, and then toggle Enable Smart Conversations. Now you can select the feature/s to enable.

Note: It's possible to begin testing with Sentiment Analysis and Natural Language Understanding immediately. With other Smart Conversations' features, Sinch may need to customize your solution based on your business requirements. For more information, consult with your Account Manager when activating Smart Conversations features.

Once you are done selecting the features you want to enable, click SAVE. These features are now enabled on your Conversation API app.

Learn more about Smart Conversations webhook

[#2]

Watch this demo video to get a feel for how to make the most of connected conversations using Conversation API and the easily accessible demo on the Sinch customer dashboard:

The video shows you how you can get stared with Sinch using one simple API to reach customers over multiple channels and deliver a mobile-first experience that's out of this world.

Useful Links:

• Conversation API Getting Started Guide - takes you through all the different steps of creating your first app with Conversation API.
• Sinch Developer Documentation - contains comprehensive documentation and tutorials, which show you how you can quickly create and configure your first Conversation API app. 
• Learn more about Sinch Conversation API.